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Transformation Project Support Officer

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Healthcare

AI generated summary

  • You need project management qualifications, experience in change management, strong analytical skills, excellent communication, and the ability to work under pressure with senior stakeholders.
  • You will support performance improvement projects, analyze data, draft reports, prepare presentations, monitor progress, liaise with stakeholders, and facilitate training for service enhancements.

Requirements

  • Project Management qualification (e.g. Prince 2 / MSP) or equivalent experience/training
  • Educated to diploma level (or equivalent experience/training)
  • Project management experience.
  • Change management experience.
  • Experience of working effectively with senior managers and leaders.
  • Experience of supporting meetings, including minute-taking and following-up actions.
  • Proven ability to analyse, interrogate, assimilate, disseminate and present complex information.
  • Knowledge of project principles, techniques and tools.
  • Demonstrable ability to recognise potential sensitivities in collaborative working with others and to use a range of styles accordingly and as appropriate.
  • Ability to prioritise workload, as work will be managed rather than supervised.
  • Able to use motivational skills to encourage collaborative working to increase the chances of success and improve outcomes.
  • Proven ability to gather information, analysis of data and performance to inform improvement recommendations.
  • Excellent IT skills across range of IT packages (including Word, Excel, PowerPoint, and Outlook).
  • Good analytical and problem solving skills.
  • Excellent time management skills with the ability to re-prioritise.
  • Ability to work unsupervised, with results / outcomes assessed at regular intervals
  • An enthusiastic team player.
  • Able to work under pressure and to deadlines.
  • Able to work and engage constructively with stakeholders on a range of business sensitive issues.
  • Excellent communication skills, both verbal and written with a wide range of people across the organisation.
  • Ability to negotiate with colleagues and to use persuasive skills to positively influence project delivery
  • Confidentiality
  • Information Governance
  • Knowledge of NHS is not essential but would be an advantage, particularly in relation to project / change management / service improvement
  • Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation

Responsibilities

  • Give project support on designated performance improvement projects.
  • Monitor and report on project activities as required.
  • Provide support in the drafting of reports, interpretation of data, and collating relevant information where necessary.
  • Support implementation of projects, services and initiatives through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the Team.
  • Support service improvement initiatives and contribute to proposals for service improvements, including delivering training to varied audiences to facilitate change, as required.
  • Preparation of general presentation materials as appropriate such as posters, PowerPoint, Excel and Word documents.
  • To support procurement activities as appropriate.
  • Gather, analyse and interpret complex data to support production of detailed, concise reports and documents, suitable for formal presentation.
  • Support Service Managers with delivery of milestones through proactive monitoring, ensuring any gaps, risks and issues are escalated in a timely manner.
  • Ensure that change management is supported effectively by working with relevant stakeholders within directorates.
  • Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data.
  • Take action to highlight performance information, specifically relating to non-compliance with programme standards and processes.
  • Support the Specialist Services Transformation Management Office in the production of information and reports, ensuring content is accurate and in the correct format, taking initiative to follow up on any gaps in information with relevant leads from Services.
  • The post-holder will develop their own knowledge and skills with the requirements of the post.
  • Maintain accurate and up to date plans, pertaining to projects and team activities.
  • Support the use of service improvement methodologies, in conjunction with clear and agreed project plans.
  • Undertake auditing of projects, services and initiatives.
  • Maintain professional relationships with internal and external stakeholders.
  • Deal with routine enquiries confidently and relay information and instructions concisely.
  • Liaising with staff and key stakeholders to ensure all plans, actions and risks logs are kept up to date.
  • Provide first point of contact for a range of project and business initiatives requiring excellent customer service communication skills.
  • Develop excellent relationships across all clinical and corporate support teams within the trust, seeking co-operation and enabling effective co-ordination and delivery.
  • Manage and communicate sensitive information in a secure manner.
  • Attend a range of meetings with senior staff to present data or information gathered, take questions or find information to further strengthen plans.

FAQs

What is the job title for this position?

The job title is Transformation Project Support Officer.

What type of contract is being offered for this position?

This position is being offered on a fixed term contract for 12 months.

What are the working hours for this role?

The working hours for this role are full-time, totaling 37.5 hours per week, Monday to Friday.

Is any specific qualification required for this position?

Yes, a Project Management qualification (e.g., Prince 2 / MSP) or equivalent experience/training is required.

What kind of experience is essential for this role?

Essential experience includes project management experience, change management experience, and experience working effectively with senior managers and leaders.

Will there be any training provided for the successful candidate?

The post-holder will be expected to develop their own knowledge and skills with the requirements of the post, which may include on-the-job training.

Is knowledge of the NHS required for this position?

Knowledge of the NHS is not essential but would be an advantage, particularly in relation to project/change management/service improvement.

What communication skills are necessary for this role?

Excellent communication skills, both verbal and written, are necessary, along with the ability to interact with a wide range of people across the organization.

What IT skills are required for the Transformation Project Support Officer position?

Candidates should have excellent IT skills across a range of IT packages, including Word, Excel, PowerPoint, and Outlook.

Is there potential for career development in this role?

Yes, the role offers exciting opportunities to focus on the improvement of clinical services and develop knowledge and skills within the position.

What is the salary range for this position?

The salary range for this position is £29,970 to £36,483 per annum, pro rata.

Will the successful candidate be expected to take minutes in meetings?

Yes, experience of supporting meetings, including minute-taking and following up on actions, is required for this role.

Is previous experience in healthcare settings necessary for this job?

Previous experience in healthcare settings is not specifically required but may be beneficial for understanding the environment and challenges related to the role.

What is the location for this position?

The position is based at Wrightington Hospital, Hall Lane, Wigan, WN6 9EP.

People Caring for People

Science & Healthcare
Industry
5001-10,000
Employees
2006
Founded Year

Mission & Purpose

Northumbria Healthcare NHS Foundation Trust provides a range of healthcare services across Northumberland and North Tyneside. Their ultimate mission is to deliver exceptional care and improve the health and well-being of the communities they serve. Their purpose is to offer high-quality, patient-centered care through their hospitals and community services, focusing on innovation, efficiency, and compassionate treatment.