FAQs
What is the primary mission of the Travel Retail Team Leader at Terminal 1 Dublin Airport?
The primary mission is to empower individuals with luxurious products in Cosmetics, Fragrance, and Skincare, while providing memorable and genuine customer experiences to build trust and loyalty.
What are some key responsibilities of the Travel Retail Team Leader?
Key responsibilities include implementing exceptional customer service experiences, tracking educational strategies for the team, coordinating retail excellence strategies, driving business opportunities, organizing staff rosters, coaching the team, ensuring visual appeal and cleanliness of the counter, and cooperating with colleagues and management.
What qualifications or experience are required for this position?
Candidates should have a passion for exceptional service and luxury beauty, sufficient experience as a Team Leader or Senior Beauty Advisor, strong communication and training skills, business/sales skills, and a keen interest in keeping up to date with beauty trends.
What support and development opportunities are offered to the Travel Retail Team Leader?
The team leader will have access to L'Oreal Group and brand training, e-learning modules, and opportunities for personal development through L'Oréal's various learning initiatives.
What benefits and rewards can the Travel Retail Team Leader expect?
Benefits include a competitive salary and commission scheme, access to a wide range of L'Oréal products, various health and wellness benefits, employee referral bonuses, and the opportunity to participate in L'Oréal's sustainability initiatives.
How does the role contribute to creating a positive working environment?
The Travel Retail Team Leader fosters a team spirit mindset, influences and coaches team members, and develops a friendly atmosphere that positively impacts both colleagues and clients.
Will the Travel Retail Team Leader have a role in managing staff schedules?
Yes, the Travel Retail Team Leader will be responsible for organizing staff rosters in alignment with the Retail Manager and will track hours worked for payroll procedures.
What is the importance of the Retail Excellence strategy in this role?
The Retail Excellence strategy ensures effective merchandising, adherence to planograms, engaging visuals, and the use of digital devices, all of which are crucial for driving customer satisfaction and sales performance.