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Travel Retail Team Leader Terminal 1 Dublin Airport (37.5 Hours)

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L'Oréal

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • Dublin

AI generated summary

  • You need a passion for luxury beauty, team leadership experience, strong communication and sales skills, and a commitment to ongoing learning in beauty trends and products.
  • You will lead customer service, track educational strategies, drive sales, manage team schedules, coach staff, maintain counter visuals, and collaborate with colleagues and management.

Requirements

  • You’re passionate about exceptional service and luxury beauty. You’re approachable, friendly and thrive working in a team to create a positive working environment with your colleagues and for your clients on the counter.
  • You have sufficient experience as Team Leader or as Senior Beauty Advisor.
  • Team spirit mindset and abilities to influence/coach/manage others.
  • Communication and training skills.
  • Strong business/sales skills.
  • Keeping up to date with the latest fragrance, cosmetic and skincare trends is a part of your daily routine, you ooze passion for all things beauty
  • Support & Development…
  • You will have the opportunity to attend L'Oreal Group and brand/s trainings. You will learn about the products and application techniques so you can pass this knowledge on to our customers and teams.
  • There are E-learning modules where you can develop your own skills further on a variety of topics.
  • You will benefit from L’Oréal learning opportunities so you can develop yourself

Responsibilities

  • Implement, develop and track the exceptional customer service experience across their team. Make sure all BAs are brand ambassadors with their attitude, eventing, and on-brand grooming. Be responsible of Sales Process (Winner7) and other selling techniques.
  • Implement and track the educational strategy across their team. Guarantee the knowledge on the benefits of the products and application techniques so the customers can get the most out of the products they are buying. Identify training needs
  • Implement and track the Retail Excellence strategy (merchandising, planograms, visuals, digital devices....)
  • Drive business opportunities in alignment with Retail Manager to achieve results in their shop. Measure SO KPIS and track daily targets.
  • Organize rosters in alignment with Retail Manager and track hours worked for payroll procedures.
  • Coach the team and in alignment with Retail Manager provide feedback and support for professional development.
  • You will ensure that the counter is always visually appealing and clean, your attention to detail will be impeccable
  • Cooperation with your colleagues, managers and retailer is key. Assisting your Retail Manager is fundamental.

FAQs

What is the primary mission of the Travel Retail Team Leader at Terminal 1 Dublin Airport?

The primary mission is to empower individuals with luxurious products in Cosmetics, Fragrance, and Skincare, while providing memorable and genuine customer experiences to build trust and loyalty.

What are some key responsibilities of the Travel Retail Team Leader?

Key responsibilities include implementing exceptional customer service experiences, tracking educational strategies for the team, coordinating retail excellence strategies, driving business opportunities, organizing staff rosters, coaching the team, ensuring visual appeal and cleanliness of the counter, and cooperating with colleagues and management.

What qualifications or experience are required for this position?

Candidates should have a passion for exceptional service and luxury beauty, sufficient experience as a Team Leader or Senior Beauty Advisor, strong communication and training skills, business/sales skills, and a keen interest in keeping up to date with beauty trends.

What support and development opportunities are offered to the Travel Retail Team Leader?

The team leader will have access to L'Oreal Group and brand training, e-learning modules, and opportunities for personal development through L'Oréal's various learning initiatives.

What benefits and rewards can the Travel Retail Team Leader expect?

Benefits include a competitive salary and commission scheme, access to a wide range of L'Oréal products, various health and wellness benefits, employee referral bonuses, and the opportunity to participate in L'Oréal's sustainability initiatives.

How does the role contribute to creating a positive working environment?

The Travel Retail Team Leader fosters a team spirit mindset, influences and coaches team members, and develops a friendly atmosphere that positively impacts both colleagues and clients.

Will the Travel Retail Team Leader have a role in managing staff schedules?

Yes, the Travel Retail Team Leader will be responsible for organizing staff rosters in alignment with the Retail Manager and will track hours worked for payroll procedures.

What is the importance of the Retail Excellence strategy in this role?

The Retail Excellence strategy ensures effective merchandising, adherence to planograms, engaging visuals, and the use of digital devices, all of which are crucial for driving customer satisfaction and sales performance.

L'Oréal

Retail & Consumer Goods
Industry
10,001+
Employees
1909
Founded Year

Mission & Purpose

L'Oréal is a multinational beauty and cosmetics company that operates in various segments of the beauty industry, including skincare, haircare, makeup, and fragrance. They offer a wide range of beauty products and solutions through their diverse portfolio of brands. L'Oréal's ultimate mission is to provide innovative and superior beauty products that cater to the diverse needs and desires of individuals worldwide. Their purpose is to enhance people's lives through beauty, empowering individuals to express themselves, boost their confidence, and embrace their unique identities. L'Oréal aims to combine science, research, and creativity to deliver high-quality and sustainable beauty solutions that promote inclusivity, diversity, and self-expression. By continuously innovating and staying at the forefront of the industry, L'Oréal strives to shape the future of beauty and contribute to the well-being and self-esteem of consumers globally.