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Trust & Safety Associate

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Accenture

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You need experience in user-generated content moderation, a degree in any field, and 1 to 3 years in a related role.
  • You will analyze and review user-generated content, identify violations of guidelines, investigate issues, suggest improvements, and participate in training while engaging in sensitive discussions.

Requirements

  • User-Generated Content Moderation - Content Moderation
  • Trust & Safety Associate
  • Any Graduation
  • 1 to 3 years

Responsibilities

  • You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.
  • The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client's terms of services.
  • They review content that may be sensitive in nature.
  • They ensure every piece of content in violation of the client’s terms of services is accurately identified and flagged for action in a timely manner.
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
  • Your expected interactions are within your own team and direct supervisor.
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
  • The decisions that you make would impact your own work.
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
  • Please note that this role may require you to work in rotational shifts.
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels.
  • Understand and remain updated on changing client policies and guidelines.
  • Stay up to date with any changes on policies/process.
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
  • Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process.
  • Participate in continuous training programs and workgroup discussions for optimal development in the role.
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
  • Engage in the well being activities.
  • Meet desired efficiency established by business.

FAQs

What is the required qualification for the Trust & Safety Associate position?

Any Graduation is required for the Trust & Safety Associate position.

How many years of experience are required for this role?

The role requires 1 to 3 years of experience.

What are the main responsibilities of a Trust & Safety Associate?

The main responsibilities include analyzing and reviewing user profiles and content, investigating and resolving issues, and ensuring compliance with client guidelines.

Will I be exposed to potentially sensitive content in this role?

Yes, individuals in this role may be exposed to potentially objectionable and sensitive content, including graphic, violent, or sexual material.

Are there any support programs available for employees in this role?

Yes, there is a well-being support program specifically designed for the Trust & Safety community to promote individual and collective well-being.

What kind of skills are necessary for this role?

Strong resilience and coping skills are necessary, alongside adaptability, commitment to quality, process orientation, and collaboration.

Will there be opportunities for training and professional development?

Yes, opportunities for continuous training programs and workgroup discussions will be provided to enhance development in the role.

Is the work schedule fixed or does it involve shifts?

This role may require you to work in rotational shifts.

How does this role contribute to online safety?

The role contributes by reviewing content to ensure it adheres to client terms of service, thereby helping to keep the internet safe.

What tools will I use for content moderation?

Specific tools and channels will be provided for reviewing, classifying, and removing content according to client guidelines.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.