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TTS NAM Operations - Officer C05

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Citi

3mo ago

  • Job
    Full-time
    Junior Level
  • Business, Operations & Strategy
    Banking & Finance
  • Mumbai

AI generated summary

  • You need a Bachelor’s degree, 1-2 years in Trade Services, attention to detail, strong communication skills, teamwork, and Excel proficiency. Experience in Supply Chain and Receivable Finance is a plus.
  • You will process transactions, ensure quality and compliance, resolve client inquiries, track issues, maintain productivity, and collaborate for query resolution while adhering to policies.

Requirements

  • Bachelor's degree (Commerce/Science stream preferred) with First class
  • Minimum of 1-2 years of experience in Trade Services & Finance.
  • Previous experience in handling Supply Chain Finance, Receivable Finance would be an added advantage.
  • Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment
  • Ability to work as a team with send site partners
  • Consistent ability to adapt to process changes quickly and accurately
  • Strong attention to detail is required to ensure the data privacy of our client information
  • Experience in handling Supply chain Finance, Receivable Finance, Fund Transfer and SWIFTS will be an advantage
  • Information must be expressed coherently and accurately to key people in a timely manner
  • Confidence, self-motivation and plenty of initiative
  • Strong sense of ownership and accountability for work
  • Ability to build working relationships with stakeholders
  • Good oral and written communication skills
  • Ability to work in team environment
  • Enthusiasm and strong desire to work in operations
  • The candidate should have the flexibility to be cross trained and to work for different Trade processes
  • Clear oral and written communication
  • Good Knowledge in Excel

Responsibilities

  • Team Member role
  • Ensure effective, robust and proactive handling of the Americas and LATAM Operations - Trade
  • Meeting the expectations of the clients on account of quality and turnaround time
  • Processing of day-to-day transactions as per local operating procedures.
  • The candidate will be responsible for handling various trade products and all related correspondents and follow ups.
  • Delivers as per Service Level Agreement at all times. Ensure service quality is maintained
  • Understand customer requirements.
  • Meet required productivity metrics set for the team
  • Ensure tracking, accurate and timely resolutions of issues and exception raised
  • Client inquiries are investigated and responded appropriately
  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
  • Perform control related activities to mitigate risk.
  • Adhering to the latest compliance policies and AML guidelines
  • Basic excel operations and accounting skills
  • Flexible working hours / days, as per country requirements
  • Liaising with send site via phone call / emails for query resolution / clarifications
  • Completes daily tasks within the normal working day parameters and keeps overtime to a minimum.
  • Processing of day-to-day transactions as per local operating procedures.
  • Ensure service quality is maintained
  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
  • Perform PVT of processes
  • Works to a “right-first time” principle and highlights exceptions appropriately

FAQs

What is the job title for this position?

The job title is TTS NAM Operations - Officer C05.

What are the primary products the team will handle?

The team will handle products like Supplier Finance, Receivable Financing, Risk Distribution, and Payments.

What are the key responsibilities of the role?

Key responsibilities include processing day-to-day transactions, ensuring service quality, adhering to internal policies, and responding to client inquiries.

What is the education requirement for this position?

The position requires a Bachelor's degree (Commerce/Science stream preferred) with First class.

How many years of experience are required for this role?

A minimum of 1-2 years of experience in Trade Services & Finance is required.

Is experience in Supply Chain Finance beneficial for this position?

Yes, previous experience in handling Supply Chain Finance and Receivable Finance would be an added advantage.

What are the working hours for this job?

The job requires working in the Night Shift.

Are there any specific skills required for this role?

Yes, skills required include attention to detail, ability to work in a team, adaptability to process changes, and good communication skills.

Does this position require travel?

No, the position does not require travel.

Is there any flexibility in work hours?

Yes, the role requires flexible working hours/days as per country requirements.

Are there opportunities for cross-training in different Trade processes?

Yes, the candidate should have the flexibility to be cross-trained and work for different Trade processes.

Does Citi provide equal employment opportunities?

Yes, Citi is an equal opportunity and affirmative action employer.

Is there a focus on compliance and legal parameters in this role?

Yes, adherence to internal policies to ensure compliance with legal parameters as well as company policies and procedures is essential.

What are the productivity metrics for the team?

The candidate is expected to meet the required productivity metrics set for the team at all times.

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Citi

Finance
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. Citi's operation is to provide financial services that enable growth and economic progress. Core activities are safeguarding assets, lending money, making payments and accessing the capital markets.

Benefits

  • Live Well, Stay Healthy

    Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Paid parental leave

    We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • Save well, for now and your future

    We empower our employees to manage their financial well-being and help them plan for the future.

  • Keep learning

    Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • Be well, take time off

    We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • Support Your Community

    We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.