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User Experience Design Coordinator, Senior Associate

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Vanguard

2mo ago

  • Job
    Full-time
    Junior Level
  • Marketing
    Design
  • London

AI generated summary

  • You should have HTML skills, SEO knowledge, strong communication, and attention to detail. Experience in financial services, Agile, and tools like Jira/Confluence is preferred. Fluent in German, Italian, or Spanish is a plus.
  • You will manage content for European B2B websites, ensure SEO optimization, collaborate with teams, conduct quality assurance, analyze user experience, and identify enhancement opportunities.

Requirements

  • Good knowledge of HTML and experience using popular enterprise level content management systems (preferably Adobe Experience Manager)
  • Good understanding of Search Engine Optimisation (SEO)
  • Strong communication and organisational skills
  • Strong sense of ownership
  • Relationship management
  • Attention to detail
  • Ability to multi-task and ability to meet demanding deadlines in a fast-paced environment
  • Ideally, familiarity with Agile project management
  • Experience using collaboration tools, preferably Jira and Confluence
  • Basic understanding of website accessibility
  • Experience using SEO and website QA tools, preferably BrightEdge and Siteimprove
  • Experience in the Financial services/asset management industry.
  • Strong understanding of the cultural, linguistic and regulatory implications of operating across markets.
  • Confident team player with a passion for all things digital.
  • Fluent in German, Italian or Spanish desired.
  • Minimum two years related work experience.
  • Undergraduate degree or equivalent combination of training and experience in a creative or technical field.

Responsibilities

  • Responsible for maintaining the content displayed across our European B2B public facing websites, and prioritising competing requirements as appropriate.
  • Operate as the website subject matter expert, guiding and advising internal customer on digital best practices as appropriate.
  • Manage the build and implementation of web pages and landing pages, incorporating imagery, video, forms, and any other content requirements ensuring accuracy and optimal user experience is at the core.
  • Collaborate with the European channel marketing teams, UX, digital marketing team, production team and editorial team to ensure the effective delivery of the website elements of projects, campaigns and other marketing and business initiatives.
  • Work with external vendors to identify, remedy and optimise all website content for SEO.
  • Manage the testing of Adobe Analytics tags across our websites.
  • Ensure that quality assurance testing is undertaken against all new content, landing pages and websites and any identified quality assurance issues are resolved.
  • Identify and assess opportunities to enhance website user experience and associated journeys.
  • Ensure that all websites are built and maintained in line with brand guidelines.
  • Ability to manage multiple projects/BAU initiatives in a fast-paced, deadline-driven environment.
  • Undertake website competitor analysis to ensure that the Vanguard offering remains at the forefront.
  • Where appropriate, write up requirements to remedy bugs identified on the websites and work with the Product Owner to prioritise accordingly.
  • Identify opportunities to enhance website existing features or develop new ones and agree prioritisation with website Product Owner.
  • Access analytics tool to generate reports which help support a proposed enhancement or opportunity or as requested by channel marketing.
  • For large scale projects involving content management, participate in sprint ceremonies and contribute as required.
  • Manage and update content-related tags i.e. for article style content as well as conversion and lead scoring tags across all websites.
  • Create and manage content snippets to support personalisation and A/B testing initiatives across all websites.
  • Work closely with accessibility quality assurance (QA) specialist to remedy any content related issues.
  • Uses tools to proactively identify opportunities to optimise or remedy search and accessibility-related issues i.e. broken links, missing alt tags.
  • Stay up-to-date with the digital and technical trends impacting website design and build both within the asset management industry and beyond. Where appropriate, recommend opportunities to align with the identified opportunities and trends.

FAQs

What is the main responsibility of the User Experience Design Coordinator, Senior Associate?

The main responsibility is to maintain and manage content across our European public-facing websites while ensuring an optimal user experience and supporting marketing and business goals.

What qualifications are required for this position?

A minimum of two years of related work experience and an undergraduate degree or equivalent training in a creative or technical field are required.

Is experience with content management systems important for this role?

Yes, good knowledge of HTML and experience using popular enterprise-level content management systems, preferably Adobe Experience Manager, is important.

Are there specific skills that are emphasized for this position?

Yes, strong communication and organizational skills, attention to detail, relationship management, and a strong sense of ownership are emphasized.

Should candidates have knowledge of SEO?

Yes, a good understanding of Search Engine Optimisation (SEO) is necessary for the role.

Is there an expectation for familiarity with Agile project management?

Ideally, candidates should have familiarity with Agile project management.

Will the role involve collaboration with external vendors?

Yes, the role requires collaboration with external vendors to optimize website content and address SEO issues.

Is language proficiency required?

Fluent proficiency in German, Italian, or Spanish is desired for this position.

How does Vanguard approach diversity and inclusion?

Vanguard is dedicated to diversity and inclusion, ensuring that all crew members feel valued and included, which amplifies collaboration and innovation.

What is Vanguard's working model?

Vanguard has implemented a hybrid working model, allowing for enhanced flexibility while enabling in-person learning, collaboration, and connection.

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Vanguard

Finance
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

We are a community of 50 million who think—and feel—differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping investors achieve their goals has been our main reason for existence. At Vanguard, we’re built differently. Vanguard is investor-owned, meaning the fund shareholders own the funds, which in turn own Vanguard. When you’re surrounded by people who care about the same things, things tend to fall into place. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—including keeping investing costs as low as possible—with your needs in mind. Because of our unique structure, your goals align with our goals. Whether you’re investing for your first house, college for your kids, or a comfortable retirement, you can be confident we’re on your side. That’s the value of ownership!