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User Experience Designer

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Barclays

1mo ago

  • Job
    Full-time
    Expert Level
  • Glasgow

AI generated summary

  • You must have extensive UX/Product design experience, user research skills, stakeholder management, knowledge of learning frameworks, project management expertise, and familiarity with learning-specific digital tools.
  • You will design and implement training programs, analyze development needs, manage onboarding, coach teams, and consult on complex issues while fostering collaboration and driving performance.

Requirements

  • Extensive User Experience Design and/or Product Design experience
  • Extensive experience with user research and data analysis
  • Stakeholder management and business knowledge
  • Good working knowledge of delivery of full Learning cycle – from needs analysis through to evaluation
  • Knowledge of learning frameworks, approaches and interventions
  • Strong Project Management experience
  • Experience with Learning Lab, or other learning-specific digital tools

Responsibilities

  • Development and implementation of training and development programmes and initiatives, including creation and execution of training sessions, workshops, and other learning opportunities.
  • Collaboration with HR and hiring managers to analyse the current and future development needs of the organisation.
  • Design and delivery of classroom and digital based training content, programmes and associated User Experience.
  • Management of onboarding programmes including training, onboarding materials, introduction meetings and providing support throughout the onboarding process.
  • Analysis of data and metrics to measure success of talent development programmes and initiatives.
  • Development and implementation of coaching and mentoring programmes, train the trainer programmes for facilitators and relevant educational materials.
  • Develop and implement talent pipelining processes, identifying, managing, progressing and promoting talent capability across the bank with succession management and career progression.
  • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
  • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.
  • All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

FAQs

What is the main purpose of the AVP User Experience Designer role?

The main purpose of the AVP User Experience Designer role is to design and implement programmes and initiatives that support the growth and development of the bank’s employees and leaders.

What kind of experience is required for this position?

Extensive User Experience Design and/or Product Design experience, along with user research and data analysis experience, is required for this position.

Are there any desirable qualifications for this role?

Yes, a good working knowledge of the full learning cycle, knowledge of learning frameworks, strong project management experience, and experience with Learning Lab or similar digital tools are considered desirable.

What will be the accountabilities of the AVP User Experience Designer?

Key accountabilities include developing and implementing training programmes, collaborating with HR to analyze development needs, designing classroom and digital training content, managing onboarding programmes, analyzing data for talent development metrics, and implementing coaching and mentoring initiatives.

What are the expectations for an Assistant Vice President in this role?

Expectations include advising and influencing decision-making, leading a team, consulting on complex issues, managing risk, collaborating across functions, and communicating complex information effectively.

What types of training content will the designer be responsible for?

The designer will be responsible for the design and delivery of both classroom and digital-based training content and associated User Experience journeys.

How does the position support employee talent development?

The position supports employee talent development through the creation and execution of training sessions, workshops, coaching programmes, and talent pipelining processes.

What leadership behaviours are expected from People Leaders?

People Leaders are expected to listen and be authentic, energize and inspire, align across the enterprise, and develop others.

Will candidates be evaluated on any specific skills?

Yes, candidates may be assessed on critical skills relevant to the role, including risk and controls, change and transformation, business acumen, strategic thinking, and job-specific technical skills.

What values are expected to be demonstrated by all colleagues?

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.

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Barclays

Finance
Industry
10,001+
Employees
1690
Founded Year

Mission & Purpose

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.