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UX Designer - Embedded Finance (12-Month FTC)

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Lloyds Banking Group

8d ago

  • Job
    Full-time
    Mid & Senior Level
  • Design
    Product
  • London
  • Quick Apply
    5d left

AI generated summary

  • You must translate complex needs into user-friendly solutions, conduct iterative research, manage stakeholder relationships, embrace challenges, and collaborate across teams for growth.
  • You will develop customer journey touchpoints, enhance conversion paths, analyze needs and competitors, collaborate with design teams, and partner with technology providers to deliver embedded finance solutions.

Requirements

  • You’ve had experience of translating complex customer and business requirements into simple and user-friendly customer solutions
  • You’ll be comfortable using design research methods to do fast paced and iterative research of our journey improvements. You’ll use data and customer feedback to identify pain and gain points, and validate improvements we want to make.
  • You’re comfortable bringing the voice of the customer into everything that we do so the solutions we build are genuinely useful, get used, and build our business as a result.
  • You're experienced at managing relationships with external partners, providers and stakeholders to deliver solutions.
  • You're unafraid to set aspirational outcomes, but you’re also happy to get stuck in and help build solutions that see the light of day.
  • You're comfortable with challenge, used to asking penetrating questions, and engage constructively when challenged yourself.
  • You engage collaboratively with partners to bring all hands on deck to solve a problem.
  • You care about detail but are comfortable with uncertainty and ambiguity – you can zoom out to see which areas of detail truly matter, and how to build with the right tolerances.
  • You enjoy collaborating across teams and can build strong relationships at pace. And you’ll relish the opportunity to be part of a team that is building for growth!

Responsibilities

  • You’ll be responsible for developing and researching the touchpoints in our end-to-end journeys, this includes working with New Day, our technology partner to improve our conversion journeys, but it also includes partnering with our customer journey managers to reimagine our longer term journeys that engage customers with embedded finance and ensure those that use us have a fantastic experience right to the point of renewal or close of the product.
  • To create this, you’ll build a deep understanding of customer needs, and pain points, keep a close watch on competitors’ solutions and emerging capabilities, and work closely with Design teams to learn from, and leverage, best practices and builds.
  • You'll also work alongside technology partners inside and outside the Group to leverage their backlogs in a strategic way.
  • This is an exciting opportunity to build out Embedded Finance solutions in a competitive and fast paced market.
  • It’s also a great opportunity to work extensively with a range of teams across Lloyds and external service providers and technology partners.

FAQs

Do we support remote work?

Yes, we support remote work in a hybrid format, requiring at least two days per week in the office.

What is the salary range for this position?

The salary range for this position is £70,929 - £78,810 for London and £59,850 - £66,500 for national roles.

What is the duration of the contract for this position?

This position is a 12-month fixed-term contract.

Where is this job located?

This job is located in London, Chester, or Leeds, with frequent travel to London required for those based in Chester or Leeds.

What kind of team environment can I expect?

You can expect a dynamic and growing team that operates in a lean start-up model, focusing on collaboration and execution without strict adherence to job titles.

What qualifications or skills are required for this role?

Candidates should have experience in translating complex requirements into user-friendly solutions, using design research methods, and managing relationships with external partners, among other skills.

What benefits are offered for this position?

Benefits include a generous pension contribution, a discretionary annual performance-related bonus, share schemes, 30 days' holiday plus bank holidays, and a range of wellbeing initiatives.

Is there a focus on diversity and inclusion in the workplace?

Yes, we are committed to building an inclusive workplace that reflects modern society and celebrates diversity in all its forms.

What is the expected working pattern for this role?

The working pattern is hybrid, requiring at least two days per week in the office, with flexibility available.

What opportunities for career growth are available?

The role offers opportunities to learn, grow, and contribute to building solutions in the embedded finance area, alongside a wide reach within Lloyds Banking Group to develop professionally.

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Lloyds Banking Group

Helping Britain Prosper

Finance
Industry
10,001+
Employees

Mission & Purpose

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together. Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Culture & Values

  • People-first

    We put people first to go further for customers.

  • Bold

    We’re bold, we take action and innovate.

  • Inclusive

    We’re inclusive to value everyone.

  • Sustainable

    We champion sustainability to care for our planet.

  • Trust

    We trust each other to achieve more together.

Benefits

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

  • Health and wellbeing

    We encourage a culture of wellbeing and inclusivity, and provide a range of health and wellbeing services to meet the diverse needs of our colleagues.

  • Holiday allowance

    We offer a generous holiday allowance to enable you achieve a healthy work/life balance. You’ll be eligible for a minimum of 22 days holiday, rising to 30 days based on length of service and grade. Bank holidays are in addition to this, and you’ll have the opportunity to buy or sell the equivalent of a week’s holiday through our ‘Flex’ scheme.

  • Family leave

    From day one you’ll be able to have up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave. Shared parental leave is created when maternity or adoption leave is ended early. If you are an eligible partner you could receive up to 20 weeks of fully paid leave.

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.