UX Research Operations Coordinator

GitLab

2mo ago

Job
Full-time
Junior, Mid & Senior Level
Research & Development
IT & Cybersecurity
United Kingdom, +15
Remote
Quick Apply

AI generated summary

You have UX Research Operations experience, strong organizational and communication skills, a problem-solving mindset, and a passion for process improvement, aligning with our values.
You will recruit participants for UX research, manage documentation, support team needs, oversee external provider relationships, ensure privacy compliance, and assist with operational tasks.

Requirements

Relevant Experience: You have experience in UX Research Operations or a similar coordination role in a research environment.
Career Focus: You’re passionate about growing your career in UX Research Operations at GitLab, understanding that this role does not lead to a UX Researcher position.
Organizational Skills: You excel at managing multiple research operations projects simultaneously with efficiency and precision.
Strong Communicator: Your written and verbal communication skills enable you to collaborate effectively with internal teams and external participants.
Process Improvement: You’re excited to enhance our research operations processes and bring prior experience in process development for research teams.
Problem-Solving Mindset: You’re a self-starter with a creative approach to problem-solving, attention to detail, and a focus on results.
Alignment with Values: GitLab’s values of Collaboration, Results, Efficiency, Diversity, Iteration, and Transparency resonate deeply with you.
Self-Learner: You thrive in a culture that encourages self-learning and self-service, embracing these principles as part of your daily work.

Responsibilities

Oversee all aspects of participant recruitment for UX research, including sourcing, outreach, screening, scheduling, managing participation agreements, ensuring privacy compliance, and handling incentives
Continuously assess team needs, identify gaps, and implement improvements to research operations and processes
Maintain accurate and standardized documentation, including the UX Research Operations handbook and templates
Work closely with Product Designers, Product Managers, and UX Researchers to understand their recruitment needs and ensure successful delivery
Manage relationships with external providers, such as recruitment platforms and digital rewards services
Handle provisioning and deprovisioning of access to ReOps tools
Support participant and customer privacy by addressing data requests responsibly
Assist the Senior ReOps Coordinator with panel management, repository oversight, and other operational tasks

FAQs

Do we support remote work?

Yes, we have an all-remote, asynchronous work environment at GitLab.

Is there an opportunity for career growth in this role?

Yes, GitLab offers a growth and development budget to support your career progression within UX Research Operations.

What kind of projects will I be involved in as a UX Research Operations Coordinator?

You will oversee participant recruitment, maintain documentation, manage relationships with external providers, and support process improvements, among other tasks.

What skills are required for this position?

You should have experience in UX Research Operations, strong organizational skills, effective communication abilities, and a problem-solving mindset.

Is this position suitable for entry-level applicants?

Yes, we welcome interest from candidates with varying levels of experience, and many successful candidates do not meet every single requirement.

How does GitLab support employee well-being?

GitLab offers benefits that support health, finances, well-being, flexible paid time off, and a home office support.

Will I have any direct interaction with UX Researchers and Product Designers?

Yes, you will work closely with Product Designers, Product Managers, and UX Researchers to understand their recruitment needs and ensure successful delivery.

Is there a focus on diversity and inclusion at GitLab?

Yes, GitLab is committed to being an equal opportunity workplace and values diversity and inclusion in its hiring and employment practices.

Are there specific location-based eligibility requirements for this role?

While all roles are remote, some may have specific location-based eligibility requirements. Our Talent Acquisition team can provide details during the recruiting process.

What resources or tools will I be managing in this role?

You will handle tools related to participant recruitment, manage access to ReOps tools, and oversee documentation for research operations.

GitLab

Build software faster. The DevSecOps Platform enables your entire org to collaborate around your code. We're hiring.

Technology

Industry

1001-5000

Employees

2014

Founded Year

Mission & Purpose

GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity. We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have the freedom to contribute when and where you do your best work.