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Vaughan (4) - Keyholder

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Zwilling J.A. Henckels Canada Ltd

Aug 30

  • Job
    Full-time
    Mid Level

AI generated summary

  • You need product knowledge, problem-solving skills, excellent communication, strong customer service, 3+ years retail experience, and flexibility to work varied schedules, including holidays.
  • You will assist customers with product selection, maintain store appearance, handle transactions, train staff, enforce standards, and ensure security, all while driving sales and upholding service excellence.

Requirements

  • - Proficient knowledge of ZWILLING’s products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
  • - Ability to deal with problems involving several concrete variables in standardized situations.
  • - Demonstrate excellent verbal and written communication skills.
  • - Demonstrate excellent customer service.
  • - Ability to work a varied schedule including weekends, evenings and statutory holidays.
  • - Must have a minimum of 3 years retail experience with a basic understanding of team leading.

Responsibilities

  • Assists customers in the selection of ZWILLING merchandise, while providing information about the product, materials, technology, and functionality.
  • Ensures ZWILLING’s customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
  • Drive and close sales by utilizing ZWILLING’s selling techniques.
  • Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
  • Proficient knowledge of ZWILLING’s products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
  • Help to support and create a team environment by respecting co-workers.
  • Adheres to ZWILLING’s brand values and Supervisor competencies.
  • Maintain superior levels of merchandising in designated areas in the store, ensuring that product displays are attractive, space efficient, and secure.
  • Assist the management team in the training and supervising of part-time employees.
  • Handle cash register transactions with 100% accuracy, and maintain workable register floats at all times.
  • Accurately complete bank deposits and maintain balancing information file.
  • Comply with retail policies regarding inventory control, sales procedures, etc.
  • Perform daily maintenance of the store and store fixtures to ensure neatness is upheld.
  • Enforce existing store standards in the absence of store manager or assistant manager.
  • Ensure building security is upheld by proper use of alarm systems and store security devices.
  • Ensure that store is opened and closed in accordance with existing plaza hours of business.
  • Develop a working knowledge of the high-end kitchenware specialty business, including knowledge of competitor’s products and prices.
  • Other duties as required by store management.

FAQs

What is the primary purpose of the Keyholder position at ZWILLING J.A. Henckels?

The primary purpose of the Keyholder position is to assist store management in reaching all store objectives, maximize sales revenue through excellent customer service, store maintenance, merchandising, and handling product shipments.

What are the key responsibilities of a Keyholder?

Key responsibilities include assisting customers with merchandise selection, maintaining store appearance, driving sales, training part-time employees, handling cash register transactions, and ensuring store security.

What qualifications are required for the Keyholder position?

A minimum of 3 years retail experience with a basic understanding of team leading is required.

Is previous knowledge of kitchenware necessary for this job?

While not strictly necessary, developing a working knowledge of high-end kitchenware and competitor products is an important aspect of the role.

What type of skills are essential for this position?

Essential skills include excellent verbal and written communication, customer service, problem-solving abilities, and the ability to work a varied schedule including weekends and holidays.

What should I expect in terms of physical demands for this role?

The role requires frequent standing, walking, and the ability to lift and/or move up to 12 kg regularly, as well as up to 34 kg occasionally.

Does the Keyholder position involve any supervisory responsibilities?

Yes, the Keyholder is responsible for assisting the management team in training and supervising part-time employees.

Are there opportunities for career advancement within the company?

Yes, ZWILLING J.A. Henckels offers opportunities for growth and advancement within the organization based on performance and skill development.

What is ZWILLING J.A. Henckels' policy on diversity and inclusion?

ZWILLING J.A. Henckels is an equal opportunity employer and considers all qualified applicants for employment without regard to various protected characteristics.

Should I reach out to the company for clarifications via phone?

No, the company requests that you do not make phone calls or contact recruiting agencies regarding the position.

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Zwilling J.A. Henckels Canada Ltd

Manufacturing & Electronics
Industry
51-200
Employees

Mission & Purpose

ZWILLING J.A. HENCKELS CANADA LTD. is a subsidiary of ZWILLING J.A. HENCKELS AG since 1956. The ZWILLING J.A. HENCKELS brand was established on June 13, 1731 the day knife-maker Peter Henckels registered the ZWILLING (German for Twins) logo with the Cutlers Guild of Solingen, Germany. The legacy of our brand began with premium knives and now includes a complete product range for the discerning professional chef and for those whose gourmet passion requires the best. To keep our ZWILLING® portfolio innovative and stylish we collaborate with authorities such as architect and designer Matteo Thun and master blade-smith Bob Kramer to develop leading edge products that combine advanced technology, premium materials and the artistry of craftsmanship into functional forms. Within the last decade, the ZWILLING Group has grown to include Staub, Miyabi, Demeyere, and Ballarini. The quality standards developed over 280 years ago are still reflected in each item that carries the ZWILLING J.A. HENCKELS name.