Logo of Huzzle

Home

Matches

Explore

Manage

Find 51,000+ jobs, internships & events from 6,000+ top companies on Huzzle using AI

Vendor Specialist

image

Epic Games

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Business, Operations & Strategy
  • Cary
  • Quick Apply

AI generated summary

  • You need 2+ years in service as a contact center manager, strong leadership, cross-functional collaboration, experience in process improvement, data analysis skills, and knowledge of BPOs.
  • You will manage vendor relationships, support daily operations, assist in problem-solving, maintain communication, and contribute to continuous improvement of tools and processes.

Requirements

  • 2+ years of experience in frontline service organization as a contact center manager or working with globally managed service providers
  • Evidence of ethical and effective leadership and management
  • Evidence of strong cross-functional collaboration, especially with remote global teams
  • Experience with large-scale process improvement, performance management, and quality management
  • Experience with frontline operations in customer service, content management, and with managing highly sensitive content
  • Experience with data analysis, Excel, and Google Sheets
  • Understanding of BPOs

Responsibilities

  • As a Vendor Specialist in Epic Games Trust, Safety and Support department you will be at the forefront of ensuring fully compliant and safe player and creator experiences by managing and fostering highly efficient relationships with our vendor partners.
  • You will assist our management team with daily operations, ensuring alignment with Epic’s policies and standards for excellence.
  • You will be the primary point of contact and responsible for nurturing a collaborative environment that fosters innovation, efficiency, and quality.
  • You will identify processes, management, tools, and data improvements and partner with internal and external teams to eliminate gaps and improve performance.
  • You will support the management of vendor partners to create a consistent top-quality support experience.
  • In this role, you will
  • Act as a regular point of contact for the Vendor Management Team at HQ
  • Help facilitate the relationship to IT and other necessary shared functions
  • Work with all of Epic Support to maintain a consistently high-quality bar in front-line operations
  • Assist with daily communication with vendors to solve operational problems
  • Assist the management team in their efforts to manage the performance of our partners
  • Assist in identifying and solving problems in processes and procedures
  • Contribute to other project work for the continuous improvement of the regular use of tools, such as the CRM, LMS, and QC Tool

FAQs

What is the main responsibility of a Vendor Specialist at Epic Games?

The main responsibility of a Vendor Specialist is to manage and foster efficient relationships with vendor partners to ensure compliant and safe player and creator experiences, as well as assist with daily operations and performance management.

How many years of experience are required for this position?

A minimum of 2 years of experience in a frontline service organization as a contact center manager or working with globally managed service providers is required.

Is experience with data analysis necessary for this role?

Yes, experience with data analysis, particularly with tools like Excel and Google Sheets, is necessary.

What types of benefits does Epic Games offer its employees?

Epic Games offers comprehensive benefits including medical, dental, vision coverage, long-term disability, life insurance, a competitive 401(k) match, unlimited PTO and sick time, a mental well-being program, and paid sabbaticals after 7 years of employment.

Will the Vendor Specialist work with remote teams?

Yes, the Vendor Specialist will engage in strong cross-functional collaboration, especially with remote global teams.

What kind of projects will the Vendor Specialist contribute to?

The Vendor Specialist will contribute to continuous improvement projects related to tools like CRM, LMS, and QC Tool, focusing on operational quality and efficiency enhancements.

Does Epic Games value diversity in its workforce?

Yes, Epic Games values diverse teams and an inclusive work culture and is proud to be an Equal Opportunity employer.

What is the company culture like at Epic Games?

The company culture at Epic Games is collaborative, welcoming, and creative, where talented individuals strive to innovate and do right by the community and users.

Is there a specific understanding required regarding Business Process Outsourcing (BPOs)?

Yes, an understanding of BPOs is listed as a requirement for this role.

Are recruitment agencies accepted for this job opening?

No, Epic Games does not accept unsolicited resumes or approaches from unauthorized third-party recruitment or placement agencies.

image

Epic Games

Entertainment & Media
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

Epic Games is a leading video game development company and technology provider in the gaming industry. They are best known for creating popular games like Fortnite and Unreal Tournament and for developing the Unreal Engine, a widely used game development platform. Epic Games' ultimate mission is to push the boundaries of interactive entertainment, delivering immersive and innovative gaming experiences to players worldwide. Their purpose lies in empowering game developers with cutting-edge technology and tools to create stunning and engaging games. Additionally, they aim to foster a thriving gaming community by providing a platform for creators and players to connect and share experiences. Through their games and technology, Epic Games seeks to shape the future of gaming, making it more accessible, enjoyable, and transformative for gamers and developers alike.

OpportunitiesView all