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Veterinary Receptionist

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Vets for Pets

3mo ago

  • Job
    Full-time
    Entry Level

AI generated summary

  • You must be friendly, attentive, and passionate about pets, providing guidance, comforting clients, and fostering a welcoming atmosphere in the practice.
  • You will provide exceptional client service, manage payments and bookings, greet clients and pets, and ensure smooth daily operations using our online booking system.

Requirements

  • - You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
  • - You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
  • - You are calm, attentive, and always focus on the clients’ needs.
  • - You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
  • - You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
  • - Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

Responsibilities

  • Your focus is to provide an exceptional service to our clients and the best care possible to their pets providing a link between clients and the clinical team.
  • Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
  • Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
  • You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
  • Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

FAQs

What is the primary focus of a Veterinary Receptionist at Vets for Pets?

The primary focus is to provide exceptional service to clients and the best care possible to their pets, acting as a link between clients and the clinical team.

What are the typical working hours for this position?

This is a part-time role working 20 hours per week, Monday to Friday, with weekend work included on Saturdays from 9 am to 1 pm.

What kind of skills are required for this role?

Key skills include strong interpersonal skills to build relationships with clients and pets, excellent customer service abilities, computer literacy for managing bookings, and a calm, attentive demeanor.

How important is previous experience in customer service for this position?

Previous experience in customer service is highly beneficial, as providing great client service is critical to ensuring satisfaction during client visits.

What benefits are offered to Veterinary Receptionists at Vets for Pets?

Benefits include a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, a pension plan, and holiday allowance.

How can one apply for this position?

Interested candidates can apply by emailing their CV with a covering letter to Alison.bullock@vets4pets.com.

Is weekend work mandatory for this role?

Yes, weekend work on Saturdays from 9 am to 1 pm is a requirement for this position.

What kind of atmosphere does the practice encourage among its team and clients?

The practice encourages a welcoming and friendly atmosphere, aiming to create an enjoyable environment for both clients and their pets.

What qualities are essential for success in this role?

Essential qualities include a friendly demeanor, enthusiasm for service, the ability to handle various client situations, and a passion for pets.

Are there opportunities for career development within the company?

Yes, there are in-house career development opportunities available for employees at Vets for Pets.

Vets for Pets

We're all for pets.

Science & Healthcare
Industry
1001-5000
Employees
2001
Founded Year

Mission & Purpose

Vets for Pets and Companion Care are our brands within The Pets at Home Vet Group. We are part of the Pets at Home Group plc, which also includes Pets at Home retail stores and Groom Room salons. Together, we are the UK’s leading pet care business, providing pet owners with everything they need to be able to look after their pets. We are proud to be one of the largest veterinary groups in the UK with a national network of practices of all shapes and sizes run by our Joint Venture Partners (JVPs). As of December 2020, The Pets at Home Vet Group operates 440 small animal veterinary practices across the UK, including standalone and in-store practices, employing a total of 5,929 clinicians. We believe in giving Veterinary Surgeons, Nurses and Practice Managers the opportunity and freedom to take control of their own career and future by owning and running their own practice. We are the home of joint venture partnership for ambitious veterinary surgeons in the UK veterinary market, we are committed to delivering first class service and high standards of care. Our practices are supported by dedicated business professionals based in our Support Office in Swindon, which employs 239 colleagues who have the expertise to help them thrive. We were extremely proud to be announced the winners of the 2020 Institute of Student Employers Award’s Best Graduate Onboarding and Induction Activities Programme category, in recognition of our two-year Graduate Development Programme. Designed by vets with extensive practice and industry experience, we help develop medical, surgical and professional skills.