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Vice President, Enterprise Operations-R-224242

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Mastercard

16d ago

  • Job
    Full-time
    Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Pune

AI generated summary

  • You need a degree in a relevant field, leadership experience in operations, technical expertise in monitoring tools, ITIL knowledge, strong communication skills, and the ability to manage vendor relationships.
  • You will lead operations strategy, manage teams, define technical vision, collaborate cross-functionally, evaluate new technologies, track performance metrics, and communicate with stakeholders.

Requirements

  • Bachelor's or Master's degree in Computer Science, Engineering, or related field; MBA or advanced degree is a plus.
  • Proven track record of leadership in an Operational Leadership role.
  • Deep technical expertise in Monitoring / Alerting methodologies, tools and technologies.
  • Strong strategic planning and execution skills, with the ability to translate business requirements into technical solutions and drive organizational change.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
  • ITIL Experience with significant experience in Incident and Change Management processes.
  • Manage vendor relationships to ensure performance and contractual operational obligations are met.
  • Demonstrated experience in building and leading high-performing Operational teams, fostering a culture of urgency, decency, passion, and accountability.
  • Prior experience as an Operational Lead is preferred.
  • Proven ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Responsibilities

  • Leadership and Strategy: Provide strategic direction and leadership for the Enterprise Operations teams and ensuring operational alignment to technology initiatives with the company's overall objectives and growth plans.
  • Team Management: Build, mentor, and lead a high-performing / fast pace Operations team, fostering a culture of rigor, collaboration, and continuous improvement.
  • Technical Vision: Define and communicate technical vision, architecture, and roadmap for Enterprise Operations, ensuring operational alignment with industry best practices and emerging technologies.
  • Cross-Functional Collaboration: Collaborate closely with other departments, including Business Operations, Enterprise Monitoring, Network, Cloud, and Infrastructure teams to drive effective operational focus across all.
  • Technology Evaluation: Stay abreast of technological advancements and industry trends, evaluating new tools, frameworks, and methodologies to enhance our Operational processes.
  • Performance Management: Define and track key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of operations, driving continuous performance improvements.
  • Stakeholder Communication: Communicate progress, challenges, and opportunities to executive leadership, and other stakeholders, fostering transparency and trust.

FAQs

What is the role of the Vice President, Enterprise Operations at Mastercard?

The Vice President, Enterprise Operations is responsible for designing, implementing, and managing Enterprise Operational roadmaps, overseeing teams, ensuring operational alignment with technology initiatives, and being the primary point of contact for operations-related matters.

What qualifications are required for the Vice President, Enterprise Operations position?

A Bachelor's or Master's degree in Computer Science, Engineering, or a related field is required, along with significant experience in operational leadership roles, technical expertise in monitoring and alerting methodologies, and strong skills in strategic planning and execution.

Is prior experience in operational leadership mandatory for this role?

Yes, a proven track record of leadership in an operational role is necessary for this position.

What are the main responsibilities of the Vice President, Enterprise Operations?

Main responsibilities include providing strategic direction for Enterprise Operations, team management, defining technical vision and architecture, cross-functional collaboration, performance management, and stakeholder communication.

What kind of teams will the Vice President, Enterprise Operations be leading?

The Vice President will build, mentor, and lead a high-performing, fast-paced Operations team, which is globally diverse.

Is knowledge of ITIL and incident/change management important for this role?

Yes, ITIL experience along with significant knowledge of incident and change management processes is required for the role.

How does this position contribute to Mastercard’s overall objectives?

This position ensures operational alignment with the company's overall objectives and growth plans by driving effective operational strategies and implementing KPIs.

What is required in terms of communication skills for this role?

Excellent communication and interpersonal skills are essential, as the role requires influencing and collaborating effectively across all levels of the organization.

Is vendor management part of the responsibilities of the Vice President, Enterprise Operations?

Yes, managing vendor relationships to ensure performance and contractual obligations are met is a key responsibility of this role.

What is the corporate security responsibility associated with this position?

Individuals in this role are expected to abide by Mastercard’s security policies and practices, ensure the confidentiality and integrity of accessed information, report any security violations, and complete periodic mandatory security trainings.

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Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.