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Vice President, International Customer Management

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American Express

2mo ago

  • Job
    Full-time
    Expert Level
  • Data
    Banking & Finance

AI generated summary

  • You must possess strong analytical skills, credit risk strategy experience, exceptional communication abilities, adaptability, strategic thinking, and an advanced degree in a quantitative field.
  • You will manage credit risk strategies, oversee authorizations, implement responsible lending actions, and handle financial relief programs and credit communications for international card members.

Requirements

  • Strong analytical acumen, problem solving, project management skills with demonstrated proficiency in managing multiple projects simultaneously
  • Demonstrated experience driving and implementing credit risk management strategies
  • Exceptional professional communication skills – clear, logical, and structured
  • Demonstrated ability to influence at all levels
  • Adaptable interpersonal skills, high energy, and a proven team-first mentality
  • Sound judgment, strong situational leadership, and strategic thinking
  • Rigorous and analytical approach to problem-solving, decision-making, and prioritization
  • Intellectual curiosity and learning agility needed to explore and evaluate new ideas
  • Advanced degree in statistics, econometrics, operations research, mathematics, computer science, engineering, or a related quantitative field of study

Responsibilities

  • The position is responsible for managing credit risk Customer Management strategies for Consumer, SBS and GCP portfolio for the International markets. The role would specifically have direct functional responsibility for:
  • Authorizations: Credit strategies to approve or deny transactions at the point of sale for all International card members
  • Responsible Lending Actions: Strategies to take actions designed to reduce exposure to high risk CMs. Examples include line reductions, global limit placements and cancellations.
  • Case Setup and Financial UW: Strategy to determine the right trigger to setup customers for a credit review (E.g. collect a past due payment)
  • Financial Relief Program/Collections: End-to-end accountability of our Financial Relief Constructs including value proposition, enrollment journeys, lifecycle management and graduation strategies
  • Credit Communications: Design and own E2E Credit Notification strategies for all International card members

FAQs

What is the main responsibility of the Vice President, International Customer Management?

The main responsibility is to manage credit risk Customer Management strategies for Consumer, SBS, and GCP portfolios in the International markets, focusing on minimizing credit and fraud losses while promoting business growth.

What qualifications are required for this position?

Candidates should have strong analytical acumen, project management skills, experience in credit risk management strategies, exceptional communication skills, and an advanced degree in a quantitative field such as statistics or mathematics.

What does the Credit & Fraud Risk (CFR) team do?

The CFR team manages risk strategies across all markets and portfolios to minimize credit and fraud losses while ensuring superior customer service.

Are there opportunities for career development in this role?

Yes, American Express offers career development and training opportunities to support the growth of its employees.

What types of benefits are provided to employees?

Benefits include competitive base salaries, bonus incentives, comprehensive medical, dental, vision, and life insurance options, support for financial well-being and retirement, flexible working models, generous parental leave policies, wellness program access, and free counseling support.

Is experience leading teams required for this position?

While specific team leadership experience isn't mentioned in the qualifications, strong interpersonal skills and the ability to influence at all levels suggest that leadership experience would be beneficial.

What is the culture like at American Express?

The culture is described as a diverse and global community with an unwavering commitment to backing customers, communities, and each other, fostering an environment where everyone feels seen, heard, and included.

Is there a specific focus on credit communications in the role?

Yes, the role involves designing and owning End-to-End Credit Notification strategies for all International card members.

Does American Express prioritize employee well-being?

Yes, American Express prioritizes physical, financial, and mental health through comprehensive benefits and programs that support employees at every life stage.

Are there any requirements for background checks?

Yes, an offer of employment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.