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Virtual Cabinetry Designer

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Wayfair

2mo ago

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    Design
  • Germany, +4
    Remote

AI generated summary

  • You need 3+ years in cabinetry sales/design, expertise in 2020 Design Live, strong design knowledge, excellent customer service, organizational skills, and a dedicated distraction-free workspace.
  • You will guide customers through cabinetry purchases, create 3D designs, manage orders, ensure satisfaction, and innovate solutions while maintaining a high-quality customer experience.

Requirements

  • Remote Technology Proficiency: Experience using technology to drive business results, pivot and ramp on new software or programs quickly.
  • Cabinetry Sales & Design Experience: 3+ years of previous cabinetry sales & design experience with a track record of meeting or exceeding quotas in a fast paced and rapidly changing sales environment.
  • Software Proficiency: 3+ years of experience using 2020 Design Live knowledge and experience for enhanced project visualization and streamlined design processes.
  • Design Knowledge: Understanding of basic design principles, including spatial planning, fabric selection, interior design styles, and trends.
  • Background or Education: Experience in cabinetry, kitchen, interior design with subject matter expertise gained from education, previous roles, or skilled trades.
  • Top Tier Customer Experience: You’ll need strong focus and a sense of urgency on delivering excellent customer service and achieving sales targets.
  • Organizational Skills: Strong organization, self-motivation, communication, and relationship management skills.
  • Internet Requirements: Ability to maintain a hardwired internet connection with speeds of 25+ Mbps download and 5+ Mbps upload for voice and web traffic (no WiFi).
  • Team Collaboration: Ability to contribute to the success of team members and collaborate effectively.
  • Private Workspace: This is a work from home position where you will be working virtually. A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.) Wayfair will provide the equipment needed.
  • Technical Proficiency: Proficiency in Google and Microsoft Office applications and the ability to learn new business systems quickly.

Responsibilities

  • Provide Expertise: Leverage your interior and kitchen design expertise to help navigate our customers through their design needs and purchases
  • Guide the Purchase Process: Lead customers through the custom cabinetry purchasing process: functional 3D renderings, requesting samples from manufacturers, placing orders for the customer, and upselling compatible products. You’ll use key questions with customers that allow you to provide a complete sales solution for their needs
  • Use Multiple Tools: Navigate through multiple software applications, 3rd party and proprietary tools to provide customers with recommendations for their budget, style and space as well as manage customer ordering and customers post order questions.
  • Create Functional Designs: Develop detailed, functional 3D kitchen renderings based on customer sketches, planning guides, or blueprints using 2020 Design Software
  • Meet a High Performance Bar: Meet or exceed your sales, customer satisfaction targets and other established KPIs
  • Manage Time Efficiently: Prioritize customer experience while managing your time to meet project deadlines
  • Contribute Ideas and Adapt: Bring a willingness to share innovative ideas and solutions to continuously improve team operations while thriving in a dynamic environment with frequent change.
  • Ensure a Top Tier Customer Experience: Engage customers with a high degree of empathy and professionalism in ways that ensure great Net Promoter Scores (NPS) for you and Wayfair

FAQs

Do we support remote work?

Yes, this position is fully remote.

What qualifications are required for this role?

You need 3+ years of cabinetry sales and design experience, proficiency in 2020 Design Software, and a strong understanding of basic design principles.

Is prior experience in sales necessary?

Yes, previous experience in cabinetry sales and design is required, with a track record of meeting or exceeding quotas.

What tools will I need to use for this position?

You will use multiple software applications, including 2020 Design Software, as well as Google and Microsoft Office applications.

What type of work environment is expected?

You must have a private and dedicated workspace free of distractions and noise.

Are there any benefits associated with this position?

Yes, benefits include health, vision, and dental insurance, a 401(k) with company match, paid time off, and tuition reimbursement options.

Is there a compensation structure?

The position includes a base salary of $50,000 per year, with a performance-based bonus structure.

How does Wayfair support employee growth and learning?

Wayfair offers tuition reimbursement for approved courses, encouraging continuous learning and professional development.

Will I need to interact with customers?

Yes, you will work closely with customers to help them create their ideal kitchen designs.

Is there a specific internet requirement for this position?

Yes, you need a hardwired internet connection with speeds of at least 25+ Mbps download and 5+ Mbps upload.

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Wayfair

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.