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Visual Deputy Store Manager

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Marks and Spencer

23d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Creative Arts & Fashion
  • London

AI generated summary

  • You need 18+ months in Visual Merchandising, strong styling skills, coaching ability, trend awareness, digital proficiency, and excellent communication for effective stakeholder relationships.
  • You will coach teams on visual excellence, enhance skills, ensure strong merchandising, provide feedback for layout improvements, and foster a positive culture to elevate customer experience.

Requirements

  • Expertise of all Visual skills across the BU’s including the ability to manage space, architecture and equipment handling; great Visual merchandising capability and all aspects of Styling from window implementation to mannequin usage in store
  • At least 18 months Visual Merchandising management / leadership experience
  • Able to coach, plan and execute grid and environment changes as required for a seasonal launch
  • Experience in creating and delivering exceptional customer journeys and customer experience
  • Ability to coach store teams to deliver excellent visual implementation across all areas of a store
  • Strong external awareness of current fashion trends and competitors
  • Ability to adapt to working across a number of locations and experience of different types of store environments
  • Good level of digital capability and an understanding and use of all systems
  • Good knowledge of the legal requirements across their area of accountability and our stores
  • The ability to have difficult conversations with effective resolutions with both colleagues and line managers
  • Good communicator and active listener who will inspire, share their knowledge and best practices with others
  • Ability to plan and review across the week and the month
  • Ability to consistently deliver under pressure demonstrating high levels of resilience
  • Ability to build and maintain relationships with key stakeholders across all levels of the business

Responsibilities

  • Coaching of store teams to deliver visual excellence
  • Raise the bar in visual standards, across multiple business units, delivering appropriate training to enhance the customer experience and drive consistency in our stores.
  • Support the development of great visual talent and capability within store visual teams, supporting the succession requirements of Store Visual Customer Assistants
  • Coach stores to deliver best in class visual standards for launches, campaigns
  • Ensure colleagues understand and are motivated to deliver their part
  • To build store teams knowledge, capability and expertise of all Visual skills, including the ability to use store space, architecture and equipment handling.
  • Coach store teams on all aspects of Styling from window implementation to mannequin usage across all BU’s
  • Coach store teams on processes to enable perfect seasonal, campaign and event planning which drives consistent, inspirational and commercial delivery.
  • Upskill store team to effectively order and implement all large format POS each season for all BU’s, and delivery of small format in stores
  • Collaborate with store teams to ensure confidence through excellent visual merchandising and customer experience
  • Provide feedback which influences store layout, guideline implementation and C&H principles to enable right first-time delivery
  • Ensure an up to date and relevant detailed and comprehensive knowledge of the local market and competitor activities.
  • Create the right culture, role modelling new digital ways of working and leadership behaviours.

FAQs

What is the role of a Visual Deputy Store Manager?

The role involves coaching store teams to deliver visual excellence, raising visual standards, developing talent, and ensuring an inspirational customer journey in the store.

What qualifications are needed for this position?

Candidates should have at least 18 months of Visual Merchandising management or leadership experience and expertise in all visual skills relevant to the business units.

What are the key responsibilities of the Visual Deputy Store Manager?

Key responsibilities include coaching teams on visual skills, ensuring effective implementation of visual standards for launches and campaigns, and providing feedback that influences store layout and presentation.

What leadership capabilities are required for this role?

Successful candidates should demonstrate the ability to embed change, coach performance, hold themselves accountable for objectives, and foster a culture of collaboration and innovation.

Is experience in visual merchandising important for this role?

Yes, expertise in visual merchandising, styling, and an understanding of current fashion trends and competitor activities is essential.

What support is provided for personal growth and development?

M&S offers tailored inductions and a wide range of training programs to develop skills, along with a dedicated welcome for new team members.

Are there any employee benefits for this position?

Yes, benefits include a 20% colleague discount, competitive holiday entitlement, a pension scheme, a discretionary bonus, access to wellbeing support, and more.

What is the work environment like at M&S?

M&S promotes an inclusive, dynamic, and ever-evolving business culture that values exceptional quality, service, and teamwork.

How does M&S support diversity and inclusion?

M&S is committed to building diverse teams and creating an inclusive environment where all colleagues can bring their whole selves to work.

Can I request reasonable adjustments during the recruitment process?

Yes, candidates can request support or reasonable adjustments at any stage of the recruitment process to help them perform at their best.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan