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Visual Merchandiser

H

H&M

1mo ago

  • Job
    Full-time
    Junior Level
  • Quick Apply

AI generated summary

  • You should have a keen eye for design, strong communication skills, creativity, and a passion for fashion trends to effectively engage customers through visual displays.
  • You will design attractive displays, organize product layouts, assess visual standards, collaborate with the team, and ensure alignment with brand aesthetics to enhance customer experience.

Requirements

  • - Inclusive, positive, creative, and willing to learn on the job!
  • - Passionate for customer service and helping people find their style
  • - A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
  • - 1-2+ years of transferrable experience welcome
  • - You have the ability to lift in excess of 20 pounds
  • - Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • - Ability to climb a ladder and use a step stool
  • - Must be able to work with hand and power operated tools (Iron, Steamer, etc) and lift in order to execute display setups
  • - Must be able to work a flexible work schedule, including nights and weekends
  • - May be required to travel to support other stores

Responsibilities

  • Sales and Profit
  • The Visual Merchandiser will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Merchandiser will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint decisions.
  • Fashion Knowledge
  • Ensure you are up to date with current fashion trends
  • Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards
  • Direct Customer Service
  • Ensure you meet customer expectations on direct service according to H&M standards.
  • Support the store to achieve an excellent customer experience.
  • Indirect Customer Service
  • Follow up the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
  • Create a clear red thread from windows to A-area with wearable buying suggestions.
  • Ensure high-quality garment presentation every day together with the store team
  • Maintain clear customer flow through fixture placement and navigation in line with H&M standards
  • Launch and maintain all sales campaigns and activities on time and according to H&M standards.
  • Commercial Routines
  • Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.
  • Adapt the store planning according to store needs and budget from the Commercial plan.
  • Complete and act on the Best Brand portion of the Customer Experience Tool to maximize commercial opportunities.
  • Visual Store Operations Routines
  • Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
  • Complete all sales floor and window morning routines daily before the store is open
  • Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
  • Keep visual room organized and safe.
  • Keep all Visual materials in the store current and share information with the team on seasonal changes.
  • Paint & maintain the windows as necessary.
  • People and teams
  • The Visual Merchandiser will support the Store team to enhance customer and working experience in-store through coaching and development. Together with the Store Management team, the Visual Merchandiser will ensure that all legal requirements and H&M policies are fulfilled.
  • Training and Development
  • Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook
  • Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
  • Identify future Visual Merchandiser talent for succession.
  • Communication and Legal Requirements
  • Ensure that all communication in the windows and on the sales floor complies with local legislation.
  • Security
  • Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times
  • Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store

FAQs

What is the primary responsibility of a Visual Merchandiser at H&M?

The primary responsibility of a Visual Merchandiser at H&M is to create an inspiring environment that encourages customers to explore their personal style while driving sales and implementing the brand's Visual Identity in line with the H&M guidelines.

What qualifications are required to apply for the Visual Merchandiser position?

Applicants should be inclusive, positive, creative, and willing to learn on the job. A passion for customer service and style, as well as 1-2+ years of relevant experience, is encouraged. Candidates must also be able to lift over 20 pounds and stand for long periods, among other physical requirements.

Who does the Visual Merchandiser report to in the store?

The Visual Merchandiser reports to the Store Visual Manager (based on volume) or the Store Manager.

How does the Visual Merchandiser contribute to customer experience?

The Visual Merchandiser contributes to the customer experience by ensuring high-quality garment presentation, guiding the store team on seasonal trends, and creating a visually appealing environment that aligns with H&M standards.

What are some day-to-day tasks of a Visual Merchandiser?

Daily tasks include setting garment presentations on the sales floor and windows, executing floor moves, maintaining the visual identity, keeping the visual room organized, and conducting visual training for the store team.

Is previous experience required for this role?

While 1-2+ years of transferable experience is welcomed, it is emphasized that passion for customer service and a willingness to learn are also critical attributes for the role.

What kind of work schedule can a Visual Merchandiser expect?

A Visual Merchandiser should be prepared to work a flexible schedule, which may include nights and weekends, depending on store needs.

Are there any benefits associated with being a Visual Merchandiser at H&M?

Yes, employees receive attractive benefits that include a staff discount for various H&M Group brands, participation in the H&M Incentive Program, and opportunities for extensive global development.

How does H&M approach inclusion and diversity in hiring?

H&M is committed to creating inclusive, diverse, and equitable workplaces, emphasizing that their recruitment process considers all diversity dimensions without biases. They kindly ask applicants not to attach a cover letter to minimize unintentional biases.

What should I do if I'm interested in applying for the Visual Merchandiser position?

Interested candidates should apply directly through H&M's job application portal, ensuring they meet the required qualifications and abilities listed in the job description.

H&M

Fashion & Arts
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good. We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.