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Visual Merchandising Customer Assistant

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Marks and Spencer

1mo ago

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Creative Arts & Fashion
  • London

Requirements

  • Comprehensive Styling skills which can be applied across instore visual elements and windows
  • Strong knowledge of Visual Merchandising principles
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change

Responsibilities

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
  • Dress and style mannequins to agreed standard each launch and throughout the season as required
  • Deliver seasonal Window implementation
  • Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
  • Works alongside C&H colleagues to ensure correct implementation of POS each season
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

FAQs

What are the working hours for the Visual Merchandising Customer Assistant positions?

The working hours for the positions are 37.50 hours per week, with specific shifts outlined for each vacancy.

How many vacancies are available for this role?

There are three vacancies available for the Visual Merchandising Customer Assistant role.

What is the purpose of the Visual Merchandising Customer Assistant?

The purpose is to deliver a great shopping experience for customers, champion new ways of working, complete tasks to maintain high standards, serve customers effectively, and be the voice of the customer for continuous improvement.

What key responsibilities does a Visual Merchandising Customer Assistant have?

Key responsibilities include dressing and styling mannequins, delivering seasonal window implementations, ensuring store presentation standards, serving customers efficiently, and sharing feedback to improve operations.

What kind of skills are required for this position?

The role requires comprehensive styling skills, strong knowledge of visual merchandising principles, good product knowledge, digital capability, and the ability to understand customer needs.

Is previous experience in visual merchandising necessary for this role?

While previous experience in visual merchandising is beneficial, having comprehensive styling skills and a strong understanding of visual merchandising principles is essential.

How does one apply for the Visual Merchandising Customer Assistant position?

Interested candidates would typically apply through the designated recruitment platform or company website where the job listing is posted.

What training or development opportunities are available for this position?

The role encourages candidates to own their own learning and development, proactively accessing digital learning solutions.

Who will the Visual Merchandising Customer Assistant work closely with?

The Visual Merchandising Customer Assistant will work closely with customers, colleagues, store leadership, and the BIG team.

What type of feedback process is in place for this role?

The role encourages sharing customer and colleague feedback to continually improve operations and processes.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan