VP Product Management, Consumer

Trustpilot

Aug 26

Applications are closed

Job
Full-time
Expert Level
Business, Operations & Strategy
Product
Edinburgh
Remote

Requirements

Proven experience in product management experience, with several years in a senior leadership role overseeing consumer-facing digital products
Experience leading product teams in high-growth technology companies is desirable
Demonstrated ability to develop and execute product strategies that drive growth, user engagement, and trust
Familiarity with the competitive landscape of review platforms and consumer decision engines
Deep understanding of consumer behaviour online, especially in the context of e-commerce and review platforms
Experience with gamification, personalization, and mobile-first strategies
Solid grasp of current technology trends, product development methodologies, and tools
Experience with AI, machine learning, and data analytics is highly desirable
Advanced interpersonal and communication skills, coupled with high emotional intelligence
Demonstrates the ability to understand and control emotions, building a positive work environment and leading through influence with awareness and adaptability
Proficiency in using data to inform product decisions, measure performance, and identify opportunities for improvement

Responsibilities

Strategic Leadership: Develop and execute an evolving 3-year product strategy that aligns with Trustpilot’s vision of becoming the universal currency of trust. Lead the consumer product and Trust & Transparency teams to increase our value as a decision engine, facilitate engagement, and ensure our services meet consumers wherever they are.
Product Innovation: Spearhead the development and implementation of new features and capabilities to enhance the consumer experience on Trustpilot. This includes improving the review flow, introducing video reviews, AI summaries, and contextual questions for reviewers, among others.
Consumer Engagement: Implement gamification strategies and other engagement tactics to increase the volume and quality of reviews, reduce the time between reviews, and enhance the overall user experience. Develop features that support discovery, personalization, and mobile adoption.
Market Expansion: Collaborate with commercial teams to identify and target high-value service verticals, driving acquisition and engagement in strategic markets, especially in the US.
Team Leadership: Oversee and mentor a team of Product Managers, building a culture of innovation, collaboration, and accountability. Ensure your team is equipped with the tools and knowledge to excel in their roles.
Data-Driven Decision Making: Utilize metrics and user feedback to guide product development decisions, measure success against strategic priorities, and continuously refine our product offerings.
Stakeholder Engagement: Work closely with other department heads, including Marketing, Sales, and Content Integrity, to ensure product strategies align with company goals and market needs. Represent Trustpilot’s product vision in external forums and with key partners.

FAQs

What is the primary focus of the VP Product Management, Consumer role?

The primary focus is to shape the future of Trustpilot's consumer product suite and Trust & Transparency initiatives, ensuring alignment with the company's vision of becoming the universal currency of trust.

How many Product Managers will the VP oversee?

The VP will oversee a diverse team of 7 Product Managers.

What strategic period will the VP be responsible for?

The VP will develop and execute an evolving 3-year product strategy.

What are some key responsibilities of the VP?

Key responsibilities include strategic leadership, product innovation, consumer engagement, market expansion, team leadership, data-driven decision making, and stakeholder engagement.

What kind of experience is required for this position?

Proven experience in product management, particularly in a senior leadership role overseeing consumer-facing digital products, preferably in high-growth technology companies.

Is experience with AI and data analytics necessary?

Yes, experience with AI, machine learning, and data analytics is highly desirable.

What qualities should candidates possess?

Candidates should be strategic thinkers, consumer-centric, technically knowledgeable, collaborative, and possess strong analytical skills.

What kind of culture does Trustpilot promote?

Trustpilot promotes a culture of innovation, collaboration, accountability, and diversity, equity, and inclusion.

What benefits does Trustpilot offer?

Trustpilot offers flexible working options, competitive compensation, holiday allowance, volunteering days, learning opportunities, health plans, paid parental leave, and various employee discounts.

Where is Trustpilot headquartered?

Trustpilot is headquartered in Copenhagen, with operations in several global cities including Amsterdam, Denver, London, and New York.

How does Trustpilot view diversity in hiring?

Trustpilot encourages candidates of diverse backgrounds to apply and values contributions to a diverse and inclusive working culture.

Is it necessary to meet all requirements to apply for the position?

No, Trustpilot invites applications even if candidates do not meet all the specified requirements, as they are interested in the experiences and potential contributions of all applicants.

Trustpilot

Behind every Trustpilot review is an experience that matters.

Technology

Industry

501-1000

Employees

2007

Founded Year

Mission & Purpose

Hi. We’re Trustpilot — a leading online reviews platform. In these times of distrust, our mission to be a universal symbol of trust has never been more important. We’re a place where everyone’s voice can be heard and consumers and companies can come together to continuously share, collaborate and improve. Here's some handy information about us: ∙Trustpilot launched in 2007 ∙We have 8 vibrant and centrally located offices around the world ∙We have 850+ people on our team, with over 50 nationalities represented among them ∙We’re open to all - everyone is embraced and included for who they are and what they bring ∙Everything we do is always with integrity - we do the right thing even when nobody’s watching ∙We’re collaborative - we work best when we work together ∙We’re positively human - we are genuine people that create the Trustpilot family