Logo of Huzzle

Home

Matches

Explore

Manage

Waiter/Waitress

image

RAFFLES

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You need secondary education, 1-year F&B experience, cash handling skills, English proficiency, good grooming, strong communication and interpersonal skills, and basic product knowledge.
  • You will serve food and beverages, handle guest inquiries, maintain cleanliness, manage POS transactions, ensure guest satisfaction, and assist colleagues during busy periods.

Requirements

  • Secondary education
  • Minimum 1-year food and beverage serving experience
  • Previous public contact and/or cashiering experience
  • Reading, writing and oral proficiency in the English language
  • Must be well presented and professionally groomed at all times
  • Able to account and handle cash effectively and efficiently
  • Good communication and customer contact skills; good problem resolution skills
  • Basic F&B product knowledge
  • Team player with strong interpersonal skills and attention to detail

Responsibilities

  • Read daily events, to acknowledge any VIP’s arrivals.
  • Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
  • Present children's menus when appropriate, and describe specials and alternative cuisine.
  • Serve and clear food and beverage items in an unobtrusive and professional manner.
  • Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures.
  • Carry trays, bus and reset tables with linen, china, glass and silver.
  • Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.
  • Follow cash and credit card procedures according to the guidelines of the accounting department.
  • Maintain a clean, neat and orderly restaurant throughout service.
  • Polish silver, refill salt, pepper and sugar, creamers, etc.
  • Ensure that work station is stocked with appropriate condiments at all times.
  • Report any guest comments regarding food and beverage to manager.
  • Conscientious handling and maintenance of operating equipment.
  • Learn and adhere to safety, sanitation and hygiene policies.
  • Maintain good working relationships with colleagues, and all other departments.
  • Maintain complete knowledge of all F&B services, outlets and hotel services/features.
  • Perform opening/closing side duties as assigned and set all tables according to standards.
  • Report to manager any kinds of deviation from set standard and procedures.
  • Ensure that all service and storage areas are kept safe and clean.
  • Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
  • Carry out light cleaning and maintenance of the outlet.
  • Assist other Food & Beverage Outlets in their operations during peak hours if needed.

FAQs

What is the primary role of a waiter/waitress at Raffles the Palm Dubai?

The primary role of a waiter/waitress at Raffles the Palm Dubai is to provide thoughtful, personal, and discreet service to guests by taking orders, serving food and beverages, and ensuring guest satisfaction throughout their dining experience.

What kind of experience is required for this position?

A minimum of 1-year food and beverage serving experience is required, along with previous public contact and/or cashiering experience.

Is there a dress code for waitstaff?

Yes, waitstaff must be well presented and professionally groomed at all times.

What are the working hours for a waiter/waitress at Raffles?

The working hours may vary depending on restaurant operations and may include weekends and holidays, as it is common in the hospitality industry.

Do you provide training for new hires?

Yes, Accor provides training and support to help new hires grow and learn about the company and their specific roles.

What skills are important for a waiter/waitress at this hotel?

Important skills include good communication, customer contact skills, problem resolution skills, attention to detail, and being a team player with strong interpersonal skills.

Do I need to be fluent in English for this position?

Yes, reading, writing, and oral proficiency in the English language is required.

Are there opportunities for career advancement within the company?

Yes, Accor supports employees in their career growth and offers opportunities to learn and explore various roles within the company.

What should I know about the menu before starting?

You must know all menu items, their garnishes, contents, and preparation methods in order to relay that information to guests if asked.

Is experience with cash handling necessary for this position?

Yes, applicants must be able to account for and handle cash effectively and efficiently.

image

RAFFLES

Travel & Leisure
Industry
501-1000
Employees
1887
Founded Year

Mission & Purpose

Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are places where ideas are born, history is made, and stories and legends are created. At each landmark address, distinguished guests and residents will find a world of timeless elegance and enchanted glamour, where Raffles’ renowned legacy of gracious service knows no bounds. As the authentic heart of a destination, Raffles champions fine art and design, and fosters culture in all its forms, guiding guests to make discoveries in their own time and way. Raffles’ commitment to local communities is expressed through diverse initiatives with a unified mission to actively support the arts and the environment. From one generation to the next, visitors arrive as guests, leave as friends, and return as family. Raffles can be found in key international locations including Singapore, Paris, London, Boston, Istanbul, Dubai, Doha, Maldives, Udaipur, Phnom Penh and Bali, among others. Raffles is part of Accor, a world leading hospitality group.