FAQs
What are the primary responsibilities of a Waiter/Waitress at Accor?
The primary responsibilities include providing prompt and courteous food and beverage service, knowing menu items and their preparation methods, serving and clearing food and beverages, utilizing the POS system, and ensuring guest satisfaction.
Is prior experience required for this position?
While previous experience in a similar role is beneficial, we value strong customer service skills and a willingness to learn over experience.
What is the work environment like at Accor?
The work environment at Accor is collaborative, supportive, and focused on providing exceptional hospitality while encouraging personal and professional growth.
Are there opportunities for career advancement within the company?
Yes, Accor promotes internal growth and provides various learning opportunities to help employees advance in their careers.
What kind of training is provided for new employees?
New employees receive training on food and beverage service, safety and sanitation policies, and thorough knowledge of all F&B services and hotel features.
Is teamwork emphasized in this role?
Yes, maintaining good working relationships with colleagues and collaborating during peak hours is essential in this role.
How does Accor support diversity and inclusion in the workplace?
Accor is committed to being an inclusive company and aims to attract, recruit, and promote diverse talent across all positions.
What safety and hygiene policies should employees follow?
Employees must learn and adhere to safety, sanitation, and hygiene policies to ensure a clean and safe environment for both guests and staff.
What should I do if I encounter a guest complaint?
If you encounter a guest complaint, ascertain their satisfaction, attempt to resolve the issue, and inform a manager of the problem and how it was addressed.
Can I expect to work flexible hours in this position?
Yes, the role may involve flexible hours, including evenings, weekends, and holidays, to accommodate the needs of the guests.