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Waitress (The Penthouse) - FIVE Palm Jumeirah

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FIVE Hotels and Resorts

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have 1-2 years of luxury hotel experience, a polished appearance, flexible scheduling, excellent communication skills, a proactive approach, and a passion for delivering exceptional guest experiences.
  • You will greet guests warmly, take and deliver orders accurately, anticipate needs, maintain cleanliness, upsell services, assist with events, and uphold hygiene standards for an exceptional dining experience.

Requirements

  • Previous experience of 1-2 years in a Luxury Hotel environment as a Waiter/Waitress is a plus.
  • Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
  • Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
  • A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  • An elevated and energetic Conversationalist, engaging Guests with lively discussions.
  • A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
  • Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  • Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
  • Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  • ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  • Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
  • A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Responsibilities

  • Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
  • Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, ‘FIVE-Styled’ Service.
  • Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.
  • Presents menus and makes knowledgeable Recommendations based on the Guests’ Preferences and the availability of ingredients.
  • Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.
  • Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
  • Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at every touchpoint.
  • Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department.
  • Efficiently Processes Billing and Payments while adhering to FIVE’s industry-leading Control Procedures.
  • Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
  • Assists in the lavish Table Setup and helps maintain the Dining Destination’s overall Cleanliness and Atmosphere.
  • Exemplifies the Highest Standards of Hygiene and Safety, including adhering to proper handling of utensils, equipment, and best-in-class Cleaning Procedures.
  • Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.
  • Plays a Pivotal Role in the preparation, setup, and breakdown of breath-taking Events, Parties, and exclusive Extravaganzas.
  • Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
  • Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
  • Becomes an invaluable member of the FIVE Tribe, fostering a buzzing atmosphere while Celebrating FIVE’s delicious Culinary Masterpieces, Creative Concoctions and Insta-Famous Tunes.
  • Contributes to the signature behind-the-scenes 'Vibe at FIVE,' playing a vital role in the success of FIVE’s award-winning initiatives.

FAQs

What are the primary responsibilities of a Waitress at FIVE Palm Jumeirah?

The primary responsibilities include greeting guests, taking and delivering food and beverage orders, presenting menus, ensuring a seamless dining experience, processing billing, and contributing to a luxurious atmosphere while maintaining high standards of hygiene and safety.

Is previous experience required for this role?

Yes, previous experience of 1-2 years in a luxury hotel environment as a waiter/waitress is a plus.

What type of shifts should I expect if hired?

You should expect to work a variety of shifts, including weekends and holidays, based on the requirements of the hotel.

What are the grooming standards for this position?

A professional, Insta-worthy appearance is required, always adhering to FIVE’s grooming standards and maintaining a polished, 'FIVE-Styled' demeanor.

Are there opportunities for career growth within the company?

Yes, joining the FIVE Tribe empowers you to unlock your potential in a buzzing environment that can take your career to new heights.

What skills are essential for success in this role?

Essential skills include excellent communication and interpersonal skills, a proactive nature with a meticulous eye for detail, and the ability to engage guests in energetic conversations.

Do I need to speak any languages other than English?

Fluency in English is required, and additional languages are a plus.

How does FIVE Hotels and Resorts promote sustainability?

FIVE is committed to sustainable luxury living and hospitality, having achieved certifications for renewable energy and maintaining a LEED Platinum-certified operational portfolio.

Is the company an equal opportunity employer?

Yes, FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer, not discriminating based on various protected attributes.

What type of training is provided for new employees?

Regular team meetings and ongoing bespoke training sessions are conducted to improve product knowledge and service skills.

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FIVE Hotels and Resorts

Travel & Leisure
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the UAE and Europe are the epitome of Glamour and Experiential Luxury, and it currently includes FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich, FIVE LUXE, and in 2025, Destino Pacha Hotel Ibiza will transform into FIVE Ibiza. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.