Ward Administrator

Mersey and West Lancashire Teaching Hospitals NHS Trust

2mo ago

Job
Full-time
Junior Level
People, HR & Administration
Healthcare

AI generated summary

You need a Standard DBS, computer skills (ECDL), basic literacy/numeracy, experience in NHS, and effective communication. Flexibility and reliability are essential.
You will manage patient appointments, resolve issues, maintain records, coordinate transport and accommodations, support the ward team, and ensure adherence to policies and data quality standards.

Requirements

A Standard DBS Is Required For This Post.
Qualifications Essential
Evidence of computer skills
ECDL course
Basic literacy and numeracy skills
Desirable
Word Processing
Clait
Customer Service Skills
RSA 1 or equivalent experience
Knowledge & Experience Essential
Knowledge and experience of using patient information systems and equivalent
Demonstrates ability to co-ordinate information from various sources in an accurate manner
Previous experience gained in an NHS environment
Skills Essential
Effective communication skills and ability to communicate with all levels of staff
Polite telephone manner
Enthusiastic/motivated
Ability to use own initiative/prioritise workload
Reliable/punctual
Ability to work flexibly across hospital sites/departments

Responsibilities

Request outpatient appointments for patients
Resolve patients, staff and visitors problems always adopting a courteous manner
Welcome patients to come into the ward/area and keep them updated on bed availability
Chase HRS (Health Record Supplements) for all inpatients and ward attenders
Ensure any ward attender or outpatient activity is accurately recorded on the Medway system
Book flights and taxis for out of area patients
Arrange accommodation for relatives where necessary
Answer telephone calls and liaise with patients and relatives regarding admission, discharge and transfer
Deliver and collect patients and staff mail within the ward
Ensure adequate stationery is ordered in a timely manner and stored appropriately
Organise ambulances for return and discharge of patients with Northwest Ambulance Service
Create spreadsheets for ward information as required
Request letters/patient information/medical records from other hospitals
Create high quality signs and documents relating to ward information
Report and follow up all IT faults to the IT helpdesk
Attend ward meetings and any relevant courses
Work with members of the multi-disciplinary team to maintain high standards of data quality, following the requirements of the Data Quality Policy as required
Provide clerical support to ward manager, including taking notes at meetings as necessary
Photocopy any necessary documentation as directed by the ward manager
Hand delivers any urgent diagnostic requests and pharmaceutical requests (TTOs)
Make deliveries of key documents and/or other items to other areas of the hospital as required
Operate secure access to ward/relevant area, ensuring no unauthorised visitors or personnel enter the area
Print patient labels and wristbands
Adhere to all relevant Trust policies and guidelines
Prepare case note trolleys for three daily ward rounds
Generate up to date list of patients requiring medical review on other wards for Physician of the Day
Provide emergency out of hours Ward Administrator support to the Care Group
Provide clerical support, including taking minutes as required, to the Ward Manager and Matron
Ensure Health Record Supplements are maintained
Collect documentation and enter information into speciality specific patient information systems (eg Critical Care Minimum Data Set and Intensive Care Nursing Audit Research Centre)
Process donations, patient cash and valuables, liaising with General Office to ensure such items are handled appropriately
Prepare ICU files for audit purposes
Escort visitors to bereavement office as required
Deal with referrals from secretaries when unit secretary is not available, liaising with the multi-disciplinary team as necessary
Liaise with social services, community midwifery teams, registry office, theatres, etc
Generate hospital numbers for babies and un-booked mothers
Ensure birth notifications completed

FAQs

What are the hours of work for this position?

The role is part-time, requiring 20 hours per week.

Is experience in the NHS required for this role?

Yes, previous experience gained in an NHS environment is essential for this position.

What qualification is necessary for applying to this position?

Essential qualifications include evidence of computer skills, completion of an ECDL course, and basic literacy and numeracy skills.

Will I need a DBS check for this role?

Yes, a Standard DBS check is required for this post.

Are there specific skills needed for this job?

Yes, candidates should have effective communication skills, a polite telephone manner, the ability to prioritize their workload, and be reliable and punctual.

What type of support will I provide as a Ward Administrator?

You will provide administrative support to the ward, including managing appointments, resolving issues for patients, staff, and visitors, and maintaining accurate records.

Can the duties change over time?

Yes, the duties contained in the job description are not exhaustive and may be varied from time to time to meet changing priorities.

Where will I be working?

The job location is Whiston, Prescot, L35 5DR, across identified wards within the Trust.

Is customer service experience beneficial for this role?

Yes, customer service skills are desirable for this position.

What safety responsibilities do I have?

You have a duty to protect and safeguard children and vulnerable adults, and you must follow local safeguarding procedures.

Mersey and West Lancashire Teaching Hospitals NHS Trust

Science & Healthcare

Industry

5001-10,000

Employees

2019

Founded Year

Mission & Purpose

Mersey and West Lancashire Teaching Hospitals NHS Trust offers a wide range of healthcare services across Merseyside and West Lancashire. Their mission is to provide high-quality, patient-centered care while fostering education and research. They focus on delivering excellence in clinical care, improving patient outcomes, and advancing medical knowledge through teaching and innovation.