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  • Job
    Full-time
    Entry Level

Requirements

  • - Excellent communication skills
  • - Team player
  • - Able to work independently
  • - Basic computer skills would be an advantage

Responsibilities

  • Assists the multi-disciplinary team in the giving and maintaining of high standards of service, in a timely, cost effective way.
  • First point of contact for patient, visitors and staffs non clinical enquiries
  • Ensures that patients’ confidentiality is maintained at all times.
  • In accordance with Trust policies, helps to ensure patients’ safety, comfort and welfare.
  • Receiving and making telephone calls, liaising with the nursing staff when appropriate.
  • Telephone and face-to-face communication with patients, relatives and staff regarding a range of topics.
  • Welcoming patients and relatives to the ward, introducing them to their environment, for example showing them to their bed space.
  • Receiving and distributing mail to patients and staff, re-directing mail where appropriate
  • Receives and relays relevant messages.
  • Arranging & receiving visitors for patients and for the Ward.
  • Liaising with the nurse in charge of the Ward to assist in timely transfers.
  • Liaising with the bed management team.
  • Liaisons with the ambulance service in the booking of patient transport for transfers and discharges.
  • Obtaining and ordering the patient’s choice of meals in conjunction with the Ward staff
  • Ordering of catering supplies for patients and staff
  • Works and co-operates with all personnel who provide services e.g. catering, laundry, domestics, porters etc.

FAQs

What are the key responsibilities of the Ward Clerk position?

The key responsibilities include assisting the multi-disciplinary team, being the first point of contact for patients and visitors, maintaining patient confidentiality, managing telephone communications, welcoming and orienting patients and relatives, distributing mail, coordinating visitor arrangements, liaising with nursing staff and other services, and ordering catering supplies.

What qualifications or skills are needed for the Ward Clerk role?

The ideal candidate should have excellent communication skills, be a team player, and possess basic computer skills. Full training and support will be provided.

What type of environment will I be working in?

You will be working in the Cardiac Intensive Therapy Unit (CITU), which requires a focus on providing high standards of service while ensuring patient safety, comfort, and welfare.

Is prior experience in a healthcare setting required for this role?

While prior experience in a healthcare setting may be beneficial, it is not a strict requirement as full training and support will be provided.

What is the work schedule for this position?

The Ward Clerk position is a full-time role, but specific shift patterns may be detailed during the hiring process.

Where is the Blackpool Teaching Hospitals NHS Foundation Trust located?

The Trust is ideally situated in Blackpool, which is a forty-five minute drive from Manchester, providing services to the local communities and specialist care for Cardiac and Haematology patients.

Who can I contact for more information about this job?

For further details or informal visits, you can contact Carol Howley, the Recruiting Manager, at carol.howley@nhs.net or call 01253 957796.

Is patient confidentiality a part of the role?

Yes, maintaining patient confidentiality is a critical aspect of the Ward Clerk's responsibilities at all times.

What kind of support will be provided to the successful candidate?

The successful candidate will receive full training and ongoing support to help them effectively manage their clerical responsibilities within the ward.

What makes Blackpool a good place to live and work?

Blackpool offers a vibrant community with a bustling center, many attractions such as the famous Blackpool Tower, scenic cycling routes, and beautiful coastal views, making it an enjoyable place for residents.

Science & Healthcare
Industry
5001-10,000
Employees
1936
Founded Year

Mission & Purpose

Blackpool Teaching Hospitals NHS Foundation Trust provides a comprehensive range of healthcare services, including acute, emergency, and elective care, across several hospitals in Blackpool and surrounding areas. Their ultimate mission is to deliver outstanding, patient-focused care that improves health outcomes and quality of life. Their purpose is to ensure access to high-quality medical services, foster a supportive environment for patients, and enhance community health through effective and compassionate healthcare delivery.