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Ward Clerk

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Frimley Health NHS Foundation Trust

3mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You need GCSE or equivalent, excellent communication, good IT skills, and experience as a receptionist in a busy environment, preferably in the NHS. Familiarity with EPIC is a plus.
  • You will provide clerical support, manage admissions and discharges, assist with queries, maintain patient confidentiality, and ensure accurate data entry in the EPIC system.

Requirements

  • Qualifications
  • Essential criteria
  • Educated to GCSE or equivalent
  • Desirable criteria
  • IT/Typing skills
  • Skills & Knowledge
  • Essential criteria
  • Excellent communication skills (both verbal and written)
  • Able to organise own workload with minimal supervision
  • Good IT skills
  • Able to work as part of a team
  • Experience
  • Essential criteria
  • Experience of working as a receptionist
  • Experience of working in a busy environment and dealing with the public
  • Desirable criteria
  • Familiarity with EPIC or another hospital-based data system
  • Experience of working in the NHS either in hospital, private practice or for a GP

Responsibilities

  • To provide clerical support to the nursing staff which in turn assists them in the provision of the highest quality care for patients.
  • To work as part of the ward clerk team in providing a high standard of reception duties.
  • The reception duties include addressing patients’ admission requirements with a high standard of administrative acumen and caring attitude.
  • To maintain an exemplary standard of patient confidentiality and ensure that all documentation and computer data entries are as accurate as possible at the point and time of entry, and in line with Information Governance Guidance.
  • To act as the first point of contact for patients, staff, and visitors to the ward areas.
  • Provide a reception service on the unit - handling initial enquiries, gathering basic information and taking initial action, within defined protocols, to assist in resolving any queries.
  • Keep staff informed of admissions and discharges, and ensure queries from other members of staff and members of the public are dealt with appropriately, either in person or on the telephone.
  • Answer calls in a polite manner, ensuring all relevant messages are relayed to the appropriate team.
  • Greet all visitors to the ward in a helpful and polite manner.
  • Maintain accurate admission, transfer and discharge information on EPIC system.
  • Assist to improve patient experience questionnaire compliance.
  • Enter patient details as required into the EPIC system.
  • Ordering supplies, ensuring there is adequate resources and reporting faulty equipment as per trust policy.

FAQs

What are the main responsibilities of the Ward Clerk role?

The main responsibilities include providing clerical support to nursing staff, managing reception duties, maintaining patient confidentiality, entering patient details into the EPIC system, and ordering supplies.

What qualifications are needed to apply for this job?

The essential qualification is being educated to GCSE level or equivalent.

Is experience required for this position?

Yes, applicants must have experience working as a receptionist and in a busy environment dealing with the public.

What skills are essential for the Ward Clerk role?

Essential skills include excellent communication skills (both verbal and written), the ability to organise one's own workload with minimal supervision, good IT skills, and teamwork skills.

Is familiarity with specific software necessary?

Familiarity with the EPIC system or another hospital-based data system is desirable, but not mandatory.

What is the working environment like for this position?

The working environment is busy, as the role requires interacting with patients, staff, and visitors while supporting the respiratory team in a hospital setting.

What are the core values of Frimley Health NHS Foundation Trust?

The core values are Committed to Excellence, Working Together, and Facing the Future.

Is there an opportunity for career development within this role?

Yes, working within an NHS setting often provides opportunities for professional development and training in various areas.

What is the expected start date for this position?

The expected start date would be aligned with the opening of the new respiratory teams’ location in January 2025.

How do I apply for the Ward Clerk position?

You can apply for the position online through the Frimley Health NHS Foundation Trust's careers page.

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Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.