Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. 
The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. 
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do.
Services are delivered from three main hospital sites: 
Frimley Park Hospital (Camberley) 
Heatherwood Hospital (Ascot) 
Wexham Park Hospital (Slough)
Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. 
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients. 

Science & Healthcare

Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

You need 3 GCSEs (C or above), NHS experience, good computer skills, attention to detail, and the ability to communicate well and work under pressure in a busy environment.

You will check clients in, book appointments, communicate with healthcare staff, record patient info, maintain confidentiality, handle inquiries, and assist with clinic operations.

People, HR & Administration

Healthcare

Windsor

Job Overview An opportunity has arisen at the Parapet Breast Unit in Windsor, which is operated by Frimley Health NHS Foundation Trust, for a receptionist to include some administrative duties in support of the Breast Screening Service. The Parapet Breast Unit is located at the King Edward VII Hospital site in Windsor and offers Breast Screening and Breast symptomatic services to the local population. The successful applicant will be a methodical worker with a keen eye for detail and good communication skills, who enjoys working as part of a supportive team. Proven administrative skills and previous experience of dealing with the public in a caring environment would be an advantage. Main duties of the job KEY TASKS & Responsibilities: * To reception the screening clinic, checking clients’ details and booking them in. * Making appointments by letter or by telephone. * Communicate with other health care workers e.g. Doctors, Radiographers and others daily. * Accurately record patient information on NBSS. * To ensure that reports are sent to GP’s within an agreed timescale. * Provide a caring service to the patients at all times by being friendly and approachable. * Receive and deal with telephone enquiries and liaise with any other staff/departments as required. * Ensure patient confidentiality is observed and maintained in respect of all patient information. * Carry out duties at other sites within the Trust as required on an occasional basis. * Carry out any other duties relevant to the post as requested by the Programme Manager of Breast Screening. General RESPONSIBILITIES: * Any other duties, which may be requested by the manager, to facilitate the smooth running of the department. * This job description and associated KSF outline are not exhaustive and can be altered as the post develops, or with changes in service requirements. Such changes will take place in consultation between the post holder and the manager. Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Detailed Job Description And Main Responsibilities * The post holder will be part of the breast screening administration team and duties will include reception of clinics, making appointments and liaising closely on a day-to-day basis with other staff in the department, patients, and members of the public. There will be a range of administrative duties required and the post holder will be required to maintain the high quality of service offered by The Parapet. KEY TASKS & Responsibilities: * To reception the screening clinic, checking clients’ details and booking them in. * Making appointments by letter or by telephone. * Communicate with other health care workers e.g. Doctors, Radiographers and others daily. * Accurately record patient information on NBSS. * To ensure that reports are sent to GP’s within an agreed timescale. * Provide a caring service to the patients at all times by being friendly and approachable. * Receive and deal with telephone enquiries and liaise with any other staff/departments as required. * Ensure patient confidentiality is observed and maintained in respect of all patient information. * Carry out duties at other sites within the Trust as required on an occasional basis. * Carry out any other duties relevant to the post as requested by the Programme Manager of Breast Screening. General RESPONSIBILITIES: * Any other duties, which may be requested by the manager, to facilitate the smooth running of the department. * This job description and associated KSF outline are not exhaustive and can be altered as the post develops, or with changes in service requirements. Such changes will take place in consultation between the post holder and the manager. Person specification education qualification Essential criteria * 3 GCSEs grade C or above Desirable criteria * NHS Experience * Flexible approach to work Skills/Ability Essential criteria * Computer skills * communicate effectively * attention to detail * work well under pressure * Use own initiative and prioritise workload Desirable criteria * NHS experience * Knowledge of appointment systems * Outlook office skills Experience Essential criteria * Used to a busy environment * Working with the public * Clerical/office experience Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now

Job OverviewAn opportunity has arisen at the Parapet Breast Unit in Windsor, which is operated by Frimley Health NHS Foundation Trust, for a receptionist to include some administrative duties in support of the Breast Screening Service.The Parapet Breast Unit is located at the King Edward VII Hospital site in Windsor and offers Breast Screening and Breast symptomatic services to the local population.The successful applicant will be a methodical worker with a keen eye for detail and good communication skills, who enjoys working as part of a supportive team. Proven administrative skills and previous experience of dealing with the public in a caring environment would be an advantage.Main duties of the jobKEY TASKS & Responsibilities: * To reception the screening clinic, checking clients’ details and booking them in. * Making appointments by letter or by telephone. * Communicate with other health care workers e.g. Doctors, Radiographers and others daily. * Accurately record patient information on NBSS. * To ensure that reports are sent to GP’s within an agreed timescale. * Provide a caring service to the patients at all times by being friendly and approachable. * Receive and deal with telephone enquiries and liaise with any other staff/departments as required. * Ensure patient confidentiality is observed and maintained in respect of all patient information. * Carry out duties at other sites within the Trust as required on an occasional basis. * Carry out any other duties relevant to the post as requested by the Programme Manager of Breast Screening.      General RESPONSIBILITIES: * Any other duties, which may be requested by the manager, to facilitate the smooth running of the department. * This job description and associated KSF outline are not exhaustive and can be altered as the post develops, or with changes in service requirements. Such changes will take place in consultation between the post holder and the manager.      Working for our organisationFrimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.Frimley Health Trust benefits on VimeoDetailed Job Description And Main Responsibilities * The post holder will be part of the breast screening administration team and duties will include reception of clinics, making appointments and liaising closely on a day-to-day basis with other staff in the department, patients, and members of the public. There will be a range of administrative duties required and the post holder will be required to maintain the high quality of service offered by The Parapet.      KEY TASKS & Responsibilities: * To reception the screening clinic, checking clients’ details and booking them in. * Making appointments by letter or by telephone. * Communicate with other health care workers e.g. Doctors, Radiographers and      others daily. * Accurately record patient information on NBSS. * To ensure that reports are sent to GP’s within an agreed timescale. * Provide a caring service to the patients at all times by being friendly and approachable. * Receive and deal with telephone enquiries and liaise with any other staff/departments as required. * Ensure patient confidentiality is observed and maintained in respect of all patient information. * Carry out duties at other sites within the Trust as required on an occasional basis. * Carry out any other duties relevant to the post as requested by the Programme Manager of Breast Screening.      General RESPONSIBILITIES: * Any other duties, which may be requested by the manager, to facilitate the smooth running of the department.       * This job description and associated KSF outline are not exhaustive and can be altered as the post develops, or with changes in service requirements. Such changes will take place in consultation between the post holder and the manager.      Person specificationeducation qualificationEssential criteria * 3 GCSEs grade C or above      Desirable criteria * NHS Experience * Flexible approach to work      Skills/AbilityEssential criteria * Computer skills * communicate effectively * attention to detail * work well under pressure * Use own initiative and prioritise workload      Desirable criteria * NHS experience * Knowledge of appointment systems * Outlook office skills      ExperienceEssential criteria * Used to a busy environment * Working with the public * Clerical/office experience      Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.Apply online now

Breast Screening Receptionist - Frimley Health NHS Foundation Trust

Breast Screening Receptionist

You need BLS registration, a nursing degree, experience in respiratory and TB nursing, community involvement, teamwork skills, awareness of nursing issues, and adaptability to change.

You will assess and manage TB patient care, conduct contact tracing, support service improvement, educate affected communities, and supervise therapy as needed.

Job Overview We have an exciting opportunity for a Sister/Charge nurse to join our Tuberculosis (TB) service. We are looking to appoint a dynamic individual with strong interpersonal skills, and an enthusiasm for providing health education, treatment and advice for patients. This role will predominantly involve working across the local community and outpatient settings but will include some acute hospital work. We are looking for a senior staff Nurse to take on the position as a band 6 TB specialist nurse within the TB team. All we ask is that you must be a motivated UK registered Nurse with skills in acute medical nursing practice and a willingness to undertake further training as required. You must be a car driver /owner as this role involves community visits and outpatient clinics. Previous TB nursing knowledge is desirable but not essential as training can be given, as is an appropriate degree course (or working towards) in acute/critical care, but consideration will be given to all applicants. Main duties of the job Purpose Of Job Responsible for the assessment, planning, implementation and evaluation of individual patient care in the community without direct supervision. * To deputise for senior TB nurse in their absence * Contact tracing for all TB cases * To work with senior TB nurse to help improve the TB services. * Improving knowledge within communities in the local area most affected by TB * Supervising directly observed therapy when required Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Detailed Job Description And Main Responsibilities For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. Person specification Qualifications Essential criteria * Registered Nurse BLS Desirable criteria * Degree level registration Experience Essential criteria * Respiratory nursing * General medicine Desirable criteria * TB nursing experience * Community experience Competency Essential criteria * Able to work as an effective team member * Awareness of current professional nursing issues * Ability to adapt to change within the working environment Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now

Job OverviewWe have an exciting opportunity for a Sister/Charge nurse to join our Tuberculosis (TB) service. We are looking to appoint a dynamic individual with strong interpersonal skills, and an enthusiasm for providing health education, treatment and advice for patients. This role will predominantly involve working across the local community and outpatient settings but will include some acute hospital work.We are looking for a senior staff Nurse to take on the position as a band 6 TB specialist nurse within the TB team. All we ask is that you must be a motivated UK registered Nurse with skills in acute medical nursing practice and a willingness to undertake further training as required. You must be a car driver /owner as this role involves community visits and outpatient clinics.Previous TB nursing knowledge is desirable but not essential as training can be given, as is an appropriate degree course (or working towards) in acute/critical care, but consideration will be given to all applicants.Main duties of the jobPurpose Of JobResponsible for the assessment, planning, implementation and evaluation of individual patient care in the community without direct supervision. * To deputise for senior TB nurse in their absence * Contact tracing for all TB cases * To work with senior TB nurse to help improve the TB services. * Improving knowledge within communities in the local area most affected by TB * Supervising directly observed therapy when required      Working for our organisationFrimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.Frimley Health Trust benefits on VimeoDetailed Job Description And Main ResponsibilitiesFor a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.Person specificationQualificationsEssential criteria * Registered Nurse BLS      Desirable criteria * Degree level registration      ExperienceEssential criteria * Respiratory nursing * General medicine      Desirable criteria * TB nursing experience * Community experience      CompetencyEssential criteria * Able to work as an effective team member * Awareness of current professional nursing issues * Ability to adapt to change within the working environment      Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.Apply online now

Tuberculosis Specialist Nurse - Frimley Health NHS Foundation Trust

Tuberculosis Specialist Nurse

You must have GCSE Maths and English Grade C/4 or above, experience in healthcare and manual handling, clear communication skills, and be willing to work various shifts.

You will assist patients with clinical activities, personal hygiene, nutrition, mobility, and discharge procedures, while maintaining records and ensuring a clean, safe environment.

Customer Relations

Reading

Southampton

Job Overview In the past or recently you have shown an interest in positions within our Trust as a Healthcare support worker? We are proud to offer a range of vacancies across any of our acute care directorates in Frimley Park Hospital. We offer a huge range of learning opportunities and activities . Following your own development plan, you can choose the way to take your knowledge to the next level - whether you want to broaden your expertise, strengthen your specialist skills. There really are no barriers to your development! This vacancy is linked to a Level 2 Apprenticeship. This will support you to gain relevant knowledge, skills and experience that will help you achieve your potential in this role. Working alongside the Trust’s experienced staff you will be supported to gain the apprenticeship qualification and functional skills in maths and English if required. This is a great opportunity to gain a national recognised qualification while you are working and earning, which will support you in both this role and in your future career at Frimley Health. You will not be required to undertake an apprenticeship if you have previously completed a relevant apprenticeship, NVQ or similar qualification. Should you wish to apply to one of our Healthcare Support Worker roles please continue through to the application process Main duties of the job You will be primarily assisting the nursing team with care of the patients and will facilitate the smooth running of the department. You need to be driven and prepared to deliver high quality care and attention to detail. In this role you can look forward to a career full of development opportunities and the support from an excellent team of healthcare professionals – working alongside a reliable and friendly team. You will also have access to a full program of training and development as well as a range of employee benefits. When joining Frimley Health, we can offer you a supportive working environment as well as training and development to meet your needs. If you have an interest in providing exceptional patient care as well as developing your clinical knowledge and skills then please apply via this vacancy. Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Detailed Job Description And Main Responsibilities * To undertake agreed clinical activities including collection of urine and faecal samples, swabs, recording of fluid intake/output, changing of stomas and urine drainage bags, catheter care, recording of pulse/temperature/blood pressure/saturations and NEWS scoring, and to advise the team nurse of any changes in a patient’s condition. * To assist patients to eat and drink as required, assisting in menu selection and being aware of special diets and cultural requirements. * To enable and assist patients to maintain their personal hygiene. * To contribute to the safe movement of patients, using equipment to mobilise and move patients, after mobility assessment, to ensure patient comfort. * To answer the ward telephone as required * To assist with discharge procedures * To maintain patient records. * To tidy rooms and bed areas, and to clean and strip beds and remake after patient discharge, dealing with disposal of soiled linen as per policy * To ensure ward equipment is suitably maintained and cleaned frequently. Person specification Qualifications Essential criteria * GCSE Maths and English Grade C/4 or above or equivalent Experience Essential criteria * Previous experience of dealing with the general public Desirable criteria * Experience in a healthcare setting * Experience of manual handling * Experience on a hospital ward Skills and Knowledge Essential criteria * Ability to communicate clearly * Basic numeracy and literacy * Ability to follow clear instructions and feedback from staff * Ability to work with minimal supervision Special Requirements Essential criteria * * Willingness to work full shift patterns, including early/late/night shifts and weekends and bank holidays Values and Behaviours Essential criteria * We will expect your values and behaviours to mirror those of the Trust Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now

Job OverviewIn the past or recently you have shown an interest in positions within our Trust as a Healthcare support worker?We are proud to offer a range of vacancies across any of our acute care directorates in Frimley Park Hospital.We offer a huge range of learning opportunities and activities . Following your own development plan, you can choose the way to take your knowledge to the next level - whether you want to broaden your expertise, strengthen your specialist skills. There really are no barriers to your development!This vacancy is linked to a Level 2 Apprenticeship. This will support you to gain relevant knowledge, skills and experience that will help you achieve your potential in this role. Working alongside the Trust’s experienced staff you will be supported to gain the apprenticeship qualification and functional skills in maths and English if required. This is a great opportunity to gain a national recognised qualification while you are working and earning, which will support you in both this role and in your future career at Frimley Health.You will not be required to undertake an apprenticeship if you have previously completed a relevant apprenticeship, NVQ or similar qualification.Should you wish to apply to one of our Healthcare Support Worker roles please continue through to the application processMain duties of the jobYou will be primarily assisting the nursing team with care of the patients and will facilitate the smooth running of the department. You need to be driven and prepared to deliver high quality care and attention to detail. In this role you can look forward to a career full of development opportunities and the support from an excellent team of healthcare professionals – working alongside a reliable and friendly team.You will also have access to a full program of training and development as well as a range of employee benefits.When joining Frimley Health, we can offer you a supportive working environment as well as training and development to meet your needs. If you have an interest in providing exceptional patient care as well as developing your clinical knowledge and skills then please apply via this vacancy.Working for our organisationFrimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.Frimley Health Trust benefits on VimeoDetailed Job Description And Main Responsibilities * To undertake agreed clinical activities including collection of urine and faecal samples, swabs, recording of fluid intake/output, changing of stomas and urine drainage bags, catheter care, recording of pulse/temperature/blood pressure/saturations and NEWS scoring, and to advise the team nurse of any changes in a patient’s condition. * To assist patients to eat and drink as required, assisting in menu selection and being aware of special diets and cultural requirements. * To enable and assist patients to maintain their personal hygiene. * To contribute to the safe movement of patients, using equipment to mobilise and move patients, after mobility assessment, to ensure patient comfort. * To answer the ward telephone as required * To assist with discharge procedures * To maintain patient records. * To tidy rooms and bed areas, and to clean and strip beds and remake after patient discharge, dealing with disposal of soiled linen as per policy * To ensure ward equipment is suitably maintained and cleaned frequently.      Person specificationQualificationsEssential criteria * GCSE Maths and English Grade C/4 or above or equivalent      ExperienceEssential criteria * Previous experience of dealing with the general public      Desirable criteria * Experience in a healthcare setting * Experience of manual handling * Experience on a hospital ward      Skills and KnowledgeEssential criteria * Ability to communicate clearly * Basic numeracy and literacy * Ability to follow clear instructions and feedback from staff * Ability to work with minimal supervision      Special RequirementsEssential criteria *  * Willingness to work full shift patterns, including early/late/night shifts and weekends and bank holidays      Values and BehavioursEssential criteria * We will expect your values and behaviours to mirror those of the Trust      Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.Apply online now

Care Assistant - Frimley Health NHS Foundation Trust

Care Assistant

You need NMC registration, initiative, effective communication, time management, training skills, and the ability to handle stress while prioritizing tasks and managing others.

You will work with senior staff to maintain clinical standards, support staff development, and provide guidance to clinical colleagues while delivering patient care.

Job Overview An opportunity has arisen for a Band 5 Staff Nurse to join our friendly and supportive team in Ward 18, a 26-bedded general medical escalation ward. The ward provides care for patients with various general medical conditions hence a good opportunity for you to be involved with patients from the various specialities. Main duties of the job As Staff Nurse, you will be working closely with the Junior sister, Senior Sister and Matron, playing an integral role in driving changes with a range of comprehensive orientation and support. We can offer you a range of management and leadership development opportunities to support you in this role. Essential skills key to this role are implementing and maintaining high clinical standards whilst caring for patients, enhancing staff personal development, providing guidance, support and expertise to clinical staff. Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Detailed Job Description And Main Responsibilities For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. Person specification Qualifications Essential criteria * Current (or pending) NMC Registration (first or second level). Desirable criteria * Dementia course or study days Experience Essential criteria * Self-motivated and uses own initiative * Innovative and enthusiastic * Assertive and self-confident * Awareness of current professional nursing issues Desirable criteria * Experience in caring for elderly patients who have dementia * Previous managing patients with chronic conditions Skills & Knowledge Essential criteria * Effective communication skills (written and verbal) * Time management and delegation skills * Able to train and supervise junior staff * Good interpersonal skills with the ability to manage difficult / stressful situations * Able to prioritise workload (self and others) and meet deadlines Desirable criteria * EPIC Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now

Job OverviewAn opportunity has arisen for a Band 5 Staff Nurse to join our friendly and supportive team in Ward 18, a 26-bedded general medical escalation ward.The ward provides care for patients with various general medical conditions hence a good opportunity for you to be involved with patients from the various specialities.Main duties of the jobAs Staff Nurse, you will be working closely with the Junior sister, Senior Sister and Matron, playing an integral role in driving changes with a range of comprehensive orientation and support.We can offer you a range of management and leadership development opportunities to support you in this role. Essential skills key to this role are implementing and maintaining high clinical standards whilst caring for patients, enhancing staff personal development, providing guidance, support and expertise to clinical staff.Working for our organisationFrimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.Frimley Health Trust benefits on VimeoDetailed Job Description And Main ResponsibilitiesFor a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.Person specificationQualificationsEssential criteria * Current (or pending) NMC Registration (first or second level).      Desirable criteria * Dementia course or study days      ExperienceEssential criteria * Self-motivated and uses own initiative * Innovative and enthusiastic * Assertive and self-confident * Awareness of current professional nursing issues      Desirable criteria * Experience in caring for elderly patients who have dementia * Previous managing patients with chronic conditions      Skills & KnowledgeEssential criteria * Effective communication skills (written and verbal) * Time management and delegation skills * Able to train and supervise junior staff * Good interpersonal skills with the ability to manage difficult / stressful situations * Able to prioritise workload (self and others) and meet deadlines      Desirable criteria * EPIC      Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.Apply online now

Staff Nurse - Frimley Health NHS Foundation Trust

&lt;strong&gt;Job Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;An opportunity has arisen for a Band 5 Staff Nurse to join our friendly and supportive team in Ward 18, a 26-bedded general medical escalation ward.&lt;br&gt;&lt;br&gt;The ward provides care for patients with various general medical conditions hence a good opportunity for you to be involved with patients from the various specialities.&lt;br&gt;&lt;br&gt;Main duties of the job&lt;br&gt;&lt;br&gt;As Staff Nurse, you will be working closely with the Junior sister, Senior Sister and Matron, playing an integral role in driving changes with a range of comprehensive orientation and support.&lt;br&gt;&lt;br&gt;We can offer you a range of management and leadership development opportunities to support you in this role. Essential skills key to this role are implementing and maintaining high clinical standards whilst caring for patients, enhancing staff personal development, providing guidance, support and expertise to clinical staff.&lt;br&gt;&lt;br&gt;Working for our organisation&lt;br&gt;&lt;br&gt;Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.&lt;br&gt;&lt;br&gt;Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.&lt;br&gt;&lt;br&gt;We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.&lt;br&gt;&lt;br&gt;Frimley Health Trust benefits on Vimeo&lt;br&gt;&lt;br&gt;&lt;strong&gt;Detailed Job Description And Main Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.&lt;br&gt;&lt;br&gt;Person specification&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Current (or pending) NMC Registration (first or second level).&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Dementia course or study days&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Self-motivated and uses own initiative&lt;/li&gt;&lt;li&gt;Innovative and enthusiastic&lt;/li&gt;&lt;li&gt;Assertive and self-confident&lt;/li&gt;&lt;li&gt;Awareness of current professional nursing issues&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Experience in caring for elderly patients who have dementia&lt;/li&gt;&lt;li&gt;Previous managing patients with chronic conditions&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Skills &amp;amp; Knowledge&lt;br&gt;&lt;br&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Effective communication skills (written and verbal)&lt;/li&gt;&lt;li&gt;Time management and delegation skills&lt;/li&gt;&lt;li&gt;Able to train and supervise junior staff&lt;/li&gt;&lt;li&gt;Good interpersonal skills with the ability to manage difficult / stressful situations&lt;/li&gt;&lt;li&gt;Able to prioritise workload (self and others) and meet deadlines&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;EPIC&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health &amp;amp; wellbeing, delivering excellence for our communities.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment&lt;/em&gt;.&lt;br&gt;&lt;br&gt;&lt;em&gt;Our three &lt;/em&gt;&lt;em&gt;core values&lt;/em&gt;&lt;em&gt;, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, &lt;/em&gt;&lt;em&gt;Committed to Excellence, Working Together and Facing the Future&lt;/em&gt;&lt;em&gt;.&lt;br&gt;&lt;br&gt;&lt;/em&gt;Apply online now

Staff Nurse

You need GCSE English & Maths, ECDL or equivalent, experience in healthcare or busy offices, strong customer service, communication skills, attention to detail, and ability to work under pressure.

You will manage patient calls, ensure respectful interaction, maintain confidentiality, update records, resolve complaints, monitor waiting lists, and support team objectives and policies.

Job Overview An exciting opportunity has arisen in the General Surgery & Urology waiting list team at Wexham Park Hospital . We are looking for an approachable and patient focused team player who is naturally suited to uphold our trust values in the workplace. The role can be extremely busy so excellent organisational skills and the ability to multi-task is paramount. Outstanding communication skills, the ability to meet tight deadlines, a willingness to learn and work effectively as part of a team are a must. If you enjoy an environment which involves liaising with patients, clinical staff and fellow team members whilst using your own initiative then this is the role for you. Main duties of the job The post holder will be responsible for booking General Surgery & Urology operations across all Trust sites. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff. Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Detailed Job Description And Main Responsibilities * To ensure all phone calls are dealt with in a professional and timely manner from patients waiting for surgery. * To ensure all patients are treated with dignity, respect and empathy at all times * To deal with patients in a polite and respectful manner complying with their requests where possible * To support the Trust in delivering NHS targets * To respond in a timely fashion to all administrative duties within the team * To support the implementation of all new IT and patient administration systems * Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways * To be multi-skilled in your working role and able to assist in all areas of the department as and when required * To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy * To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance 2 * Follow all Trust and local policies and procedures at all times * To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal * Generating patient letters from the computer system and updating records accordingly. * Ensuring all records and requests are dealt promptly and accurately filed and maintained. * To ensure patients are booked within their targets dates unless the patient chooses to wait for their procedure. * Conduct regular reviews of their waiting lists on the Electronic Patient Record system. * Regular review of PTL’s ensuring that patients are treated in accordance with Trust policy on waiting times. * To inform appropriate personnel of any patients who have been cancelled on day (COD), ensuring correct COD outcome has been used. Ensure patients are re-admitted in accordance with the COD Policy. * To liaise with the team leader to provide a high-quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise * To adhere to the Trust values of being committed to excellence, working together and facing the future * To attend specialty meetings for your lead specialty as and when required. * Follow all Trust and local policies and procedures within the waiting list team at all times Person specification Qualifications Essential criteria * GCSE English and Maths pass or equivalent * ECDL or equivalent Desirable criteria * NVQ Level 2 Administration or equivalent practical knowledge Experience Essential criteria * Experience of working in a hospital or busy office environment. * Significant experience in difficult patient situations. * Relevant Experience in customer care Desirable criteria * Call centre experience * NHS experience Skills and Knowledge Essential criteria * Good communication skills both verbal and in writing * Demonstrate attention to detail and accuracy when completing tasks * Ability to work under pressure * Ability to work using own initiative * Excellent customer service skills and evidence of dealing with telephones and meeting targets Desirable criteria * Call centre experience * Good knowledge of NHS targets * Knowledge of clinical and surgical procedures Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now

Job OverviewAn exciting opportunity has arisen in the General Surgery & Urology waiting list team at Wexham Park Hospital . We are looking for an approachable and patient focused team player who is naturally suited to uphold our trust values in the workplace.The role can be extremely busy so excellent organisational skills and the ability to multi-task is paramount. Outstanding communication skills, the ability to meet tight deadlines, a willingness to learn and work effectively as part of a team are a must.If you enjoy an environment which involves liaising with patients, clinical staff and fellow team members whilst using your own initiative then this is the role for you.Main duties of the jobThe post holder will be responsible for booking General Surgery & Urology operations across all Trust sites. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.Working for our organisationFrimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.Frimley Health Trust benefits on VimeoDetailed Job Description And Main Responsibilities * To ensure all phone calls are dealt with in a professional and timely manner from patients waiting for surgery. * To ensure all patients are treated with dignity, respect and empathy at all times * To deal with patients in a polite and respectful manner complying with their requests where possible * To support the Trust in delivering NHS targets * To respond in a timely fashion to all administrative duties within the team * To support the implementation of all new IT and patient administration systems * Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways * To be multi-skilled in your working role and able to assist in all areas of the department as and when required * To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy * To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance 2 * Follow all Trust and local policies and procedures at all times * To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal * Generating patient letters from the computer system and updating records accordingly. * Ensuring all records and requests are dealt promptly and accurately filed and maintained. * To ensure patients are booked within their targets dates unless the patient chooses to wait for their procedure. * Conduct regular reviews of their waiting lists on the Electronic Patient Record system. * Regular review of PTL’s ensuring that patients are treated in accordance with Trust policy on waiting times. * To inform appropriate personnel of any patients who have been cancelled on day (COD), ensuring correct COD outcome has been used. Ensure patients are re-admitted in accordance with the COD Policy. * To liaise with the team leader to provide a high-quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise * To adhere to the Trust values of being committed to excellence, working together and facing the future * To attend specialty meetings for your lead specialty as and when required. * Follow all Trust and local policies and procedures within the waiting list team at all times      Person specificationQualificationsEssential criteria * GCSE English and Maths pass or equivalent * ECDL or equivalent      Desirable criteria * NVQ Level 2 Administration or equivalent practical knowledge      ExperienceEssential criteria * Experience of working in a hospital or busy office environment. * Significant experience in difficult patient situations. * Relevant Experience in customer care      Desirable criteria * Call centre experience * NHS experience      Skills and KnowledgeEssential criteria * Good communication skills both verbal and in writing * Demonstrate attention to detail and accuracy when completing tasks * Ability to work under pressure * Ability to work using own initiative * Excellent customer service skills and evidence of dealing with telephones and meeting targets      Desirable criteria * Call centre experience * Good knowledge of NHS targets * Knowledge of clinical and surgical procedures      Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.Apply online now

Elective Waiting List Booking Officer - Frimley Health NHS Foundation Trust

&lt;strong&gt;Job Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;An exciting opportunity has arisen in the General Surgery &amp;amp; Urology waiting list team at Wexham Park Hospital . We are looking for an approachable and patient focused team player who is naturally suited to uphold our trust values in the workplace.&lt;br&gt;&lt;br&gt;The role can be extremely busy so excellent organisational skills and the ability to multi-task is paramount. Outstanding communication skills, the ability to meet tight deadlines, a willingness to learn and work effectively as part of a team are a must.&lt;br&gt;&lt;br&gt;If you enjoy an environment which involves liaising with patients, clinical staff and fellow team members whilst using your own initiative then this is the role for you.&lt;br&gt;&lt;br&gt;Main duties of the job&lt;br&gt;&lt;br&gt;The post holder will be responsible for booking General Surgery &amp;amp; Urology operations across all Trust sites. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.&lt;br&gt;&lt;br&gt;Working for our organisation&lt;br&gt;&lt;br&gt;Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.&lt;br&gt;&lt;br&gt;Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.&lt;br&gt;&lt;br&gt;We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.&lt;br&gt;&lt;br&gt;Frimley Health Trust benefits on Vimeo&lt;br&gt;&lt;br&gt;&lt;strong&gt;Detailed Job Description And Main Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;To ensure all phone calls are dealt with in a professional and timely manner from patients waiting for surgery.&lt;/li&gt;&lt;li&gt;To ensure all patients are treated with dignity, respect and empathy at all times&lt;/li&gt;&lt;li&gt;To deal with patients in a polite and respectful manner complying with their requests where possible&lt;/li&gt;&lt;li&gt;To support the Trust in delivering NHS targets&lt;/li&gt;&lt;li&gt;To respond in a timely fashion to all administrative duties within the team&lt;/li&gt;&lt;li&gt;To support the implementation of all new IT and patient administration systems&lt;/li&gt;&lt;li&gt;Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways&lt;/li&gt;&lt;li&gt;To be multi-skilled in your working role and able to assist in all areas of the department as and when required&lt;/li&gt;&lt;li&gt;To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy&lt;/li&gt;&lt;li&gt;To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance 2&lt;/li&gt;&lt;li&gt;Follow all Trust and local policies and procedures at all times&lt;/li&gt;&lt;li&gt;To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal&lt;/li&gt;&lt;li&gt;Generating patient letters from the computer system and updating records accordingly.&lt;/li&gt;&lt;li&gt;Ensuring all records and requests are dealt promptly and accurately filed and maintained.&lt;/li&gt;&lt;li&gt;To ensure patients are booked within their targets dates unless the patient chooses to wait for their procedure.&lt;/li&gt;&lt;li&gt;Conduct regular reviews of their waiting lists on the Electronic Patient Record system.&lt;/li&gt;&lt;li&gt;Regular review of PTL’s ensuring that patients are treated in accordance with Trust policy on waiting times.&lt;/li&gt;&lt;li&gt;To inform appropriate personnel of any patients who have been cancelled on day (COD), ensuring correct COD outcome has been used. Ensure patients are re-admitted in accordance with the COD Policy.&lt;/li&gt;&lt;li&gt;To liaise with the team leader to provide a high-quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise&lt;/li&gt;&lt;li&gt;To adhere to the Trust values of being committed to excellence, working together and facing the future&lt;/li&gt;&lt;li&gt;To attend specialty meetings for your lead specialty as and when required.&lt;/li&gt;&lt;li&gt;Follow all Trust and local policies and procedures within the waiting list team at all times&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Person specification&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;GCSE English and Maths pass or equivalent&lt;/li&gt;&lt;li&gt;ECDL or equivalent&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;NVQ Level 2 Administration or equivalent practical knowledge&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Experience of working in a hospital or busy office environment.&lt;/li&gt;&lt;li&gt;Significant experience in difficult patient situations.&lt;/li&gt;&lt;li&gt;Relevant Experience in customer care&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Call centre experience&lt;/li&gt;&lt;li&gt;NHS experience&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Skills and Knowledge&lt;br&gt;&lt;br&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Good communication skills both verbal and in writing&lt;/li&gt;&lt;li&gt;Demonstrate attention to detail and accuracy when completing tasks&lt;/li&gt;&lt;li&gt;Ability to work under pressure&lt;/li&gt;&lt;li&gt;Ability to work using own initiative&lt;/li&gt;&lt;li&gt;Excellent customer service skills and evidence of dealing with telephones and meeting targets&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Call centre experience&lt;/li&gt;&lt;li&gt;Good knowledge of NHS targets&lt;/li&gt;&lt;li&gt;Knowledge of clinical and surgical procedures&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health &amp;amp; wellbeing, delivering excellence for our communities.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment&lt;/em&gt;.&lt;br&gt;&lt;br&gt;&lt;em&gt;Our three &lt;/em&gt;&lt;em&gt;core values&lt;/em&gt;&lt;em&gt;, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, &lt;/em&gt;&lt;em&gt;Committed to Excellence, Working Together and Facing the Future&lt;/em&gt;&lt;em&gt;.&lt;br&gt;&lt;br&gt;&lt;/em&gt;Apply online now

Frimley Health NHS Foundation Trust

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