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Ward Clerk/Ward Support

  • Job
    Full-time
    Entry Level
  • Healthcare

AI generated summary

  • You need formal education up to age 16, strong IT and communication skills, teamwork and time management abilities, emotional resilience, and a commitment to professional development.
  • You will handle clerical duties, manage patient records, assist with admissions/discharges, supervise staff, coordinate procedures, and maintain a supportive environment.

Requirements

  • Evidence of formal education up to the age of 16.
  • Numeracy and Literacy Skills in computers and IT.
  • Understanding the role of a Ward Clerk.
  • Demonstrate knowledge of confidentiality.
  • Information technology awareness.
  • Excellent communication skills and the ability to liaise with members of the multidisciplinary team.
  • Ability to foster teamwork.
  • Ability to assist with complex and difficult emotional situations.
  • Commitment to own personal and professional development.
  • Ability to plan own workload and manage own time effectively.
  • Self-motivated and works well under pressure.
  • Excellent time management.

Responsibilities

  • Normal routine clerical duties, e.g. filing, charting, making lists, completing forms.
  • Answering telephone, taking messages and enquiries regarding patients condition after consultation with ward nursing staff.
  • Operate patient administration computer system and ensure computer system is up to date at all times with details of all patients currently on the ward.
  • Ensure all patient details on the computer are correct, including ethnic origin.
  • To ensure that all patient discharges and transfer details are recorded on the computer as soon as possible after the event.
  • To ensure that that all patient admission, transfer and discharge details are are recorded in a timely manner.
  • Maintain an adequate supply of stock levels to maintain the smooth running of the ward.
  • Be responsible for ensuring that case notes are available, maintain them in an orderly manner and return them appropriately after discharge letters are completed.
  • Notify Next of Kin of patients admissions and (emergency) transfers if required by ward staff.
  • Ensure that, once medical staff have completed discharge summaries and coding have taken their information, the notes are returned to medical records.
  • Make arrangement for X-rays, ECG and other relevant procedures, when requested.
  • Take request forms to X-ray, Pathology and carry out other similar errands.
  • Collect and deal with post appropriately. Any post for the Ward can be opened and dealt with (if in doubt, ask the nurse in charge). Any post marked with a staff members name should be in the staff mail tray. Post for the Ward Manager should be put in the unit office on the desk.
  • Obtain relevant personal information for nursing documentation and update details on the computer.
  • Liaise with ward co-ordinator regarding all patients expected for admission.
  • Any other ad-hoc duties as required by the ward manager.
  • The post holder will be expected to supervise junior staff.
  • Be actively involved in the induction of new staff.
  • Accept personal responsibility for identifying their own learning needs and for maintaining their own professional development and mandatory training.
  • Assist in the facilitating of a learning environment conducive to the acquisition of further knowledge and skills and be actively involved in the development of others.
  • Promote and provide health education for patients and their carers/family.
  • To promote a professional and positive image of themselves and the Trust.
  • Demonstrate a caring and supportive attitude towards their work colleagues.
  • The post-holder may be required to carry out other relevant duties as required.
  • The post-holder will adhere to the duties specified under the Staff Responsibilities of the NHS Constitution in their day to day work and behaviours.
  • The post-holder will be expected to aspire to the Values of the Trust in their day to day work and behaviours in order to support the Trust in achieving its Vision.
  • The post-holder will adhere to, at all times, any Professional, NHS Code of Conducts and legislation relevant for their area of work.
  • The post-holder will make themselves familiar with, and adhere to, at all times, the policies and procedures of the Trust, and their area of work.
  • The post-holder will be expected to work to any Corporate/Division/Directorate/Department objectives and standards in order to provide an acceptable level of service.
  • The post-holder will be expected to undertake training, including mandatory and role specific training, relevant to their role and ensure it is renewed as required.

FAQs

What is the job title for this position?

The job title is Ward Clerk/Ward Support.

Is this position full-time or part-time?

This position is part-time.

What are the main responsibilities of the Ward Clerk/Ward Support?

Main responsibilities include answering telephone enquiries, maintaining communication between departments, operating patient management systems, ordering stock, and assisting with general ward tidiness and administrative tasks.

What skills are required for this role?

Required skills include excellent communication, organizational skills, time management, and a good understanding of IT and healthcare-specific computer programs.

What qualifications are needed for the position?

Essential qualifications include evidence of formal education up to the age of 16 and numeracy and literacy skills in computers and IT. An administration qualification is desirable.

Do I need prior healthcare experience to apply?

Previous healthcare experience is desirable but not essential; a willingness to learn is important.

How does the hospital support diversity and inclusion?

Northampton General Hospital encourages applications from individuals of all backgrounds and has active networks to promote and support colleagues from diverse communities.

What are the working hours for this role?

The working pattern is part-time, but specific hours may vary based on the ward’s needs.

Will I be required to deal with distressed patients or relatives?

Yes, the role involves dealing with distressed patients and relatives, with support from nursing staff when necessary.

What is the salary for this position?

The salary is £22,383 a year pro rata.

Is there any training provided for this role?

Yes, the post-holder will be expected to undertake mandatory and role-specific training relevant to their position.

What values does Northampton General Hospital prioritize?

The hospital prioritizes values of Compassion, Accountability, Respect, Integrity, and Courage.

Is there a requirement for a Disclosure and Barring Service check?

Yes, this post is subject to a Disclosure and Barring Service check due to its nature.

Can I apply for this job if I require a visa to work in the UK?

Yes, applications from job seekers requiring a Skilled Worker visa will be considered alongside all others.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Northampton General Hospital NHS Trust provides general acute services for a population of 380,000 and hyper-acute stroke, vascular and renal services to people living throughout whole of Northamptonshire, a population of 684,000. The Trust is also an accredited cancer centre and provides cancer services to a wider population of 880,000 who live in Northamptonshire and parts of Buckinghamshire. We are one of the largest employers in Northampton and we are looking for talented nurses and doctors to join our MDT's and to deliver the best possible care to all of our patients. If you believe you can make a difference, come and join our team here at Northampton General Hospital NHS Trust.