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Warranty Administrator

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Pacific Office Automation

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Portland

AI generated summary

  • You need strong attention to detail, effective communication skills, teamwork ability, organizational skills, and proficiency in Microsoft Office. Previous experience is a plus, but not required.
  • You will input warranty data, process job forms, submit claims, verify details with technicians, track claims progress, maintain records, and assist with related administrative tasks.

Requirements

  • Strong attention to detail and excellent data entry skills.
  • Effective communication skills, both written and verbal.
  • Ability to work in a team environment, coordinating with service managers, technicians, and manufacturers.
  • Strong organizational skills with the ability to prioritize tasks and manage time effectively.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar software.
  • Previous experience in a similar role is a plus but not required. This is a great entry-level opportunity.

Responsibilities

  • Accurately input warranty-related data into the system, ensuring all information is up-to-date and properly recorded.
  • Receive and process warranty job forms and emails from technicians, ensuring all necessary documentation is completed.
  • Submit warranty claims to manufacturers and follow up as needed to ensure prompt resolution.
  • Work closely with service managers and technicians to verify details and ensure claims are processed correctly.
  • Track the progress of warranty claims and update internal stakeholders on their status.
  • Maintain organized records of warranty claims, documentation, and manufacturer communications.
  • Assist with any additional administrative tasks related to warranties as needed.

FAQs

What is the job title for this position?

The job title is Warranty Administrator.

Where is the location of the job?

The job is located in Beaverton, OR.

Is this position entry-level?

Yes, this is an entry-level position suitable for someone looking to grow within the company.

What are the primary responsibilities of the Warranty Administrator?

The primary responsibilities include processing warranty claims, coordinating with technicians and service managers, and following up with manufacturers to ensure timely and accurate completion of warranty-related tasks.

What qualifications are required for this role?

Qualifications include strong attention to detail, excellent data entry skills, effective communication skills, ability to work in a team environment, strong organizational skills, and proficiency in Microsoft Office Suite. Previous experience in a similar role is a plus but not required.

What benefits does Pacific Office Automation offer?

Benefits include advancement and growth opportunities, a team-player environment, medical/dental/vision/life insurance plans, matched 401k, PTO, vacation, sick leave, and FSA/HSA programs.

What is the pay range for this job?

The pay range for this position is $17-18/hr depending on experience (DOE).

Does Pacific Office Automation have a commitment to diversity?

Yes, Pacific Office Automation is committed to diversity and inclusion and is an equal employment opportunity employer.

Are there opportunities for advancement within the company?

Yes, there are opportunities for advancement and growth into leadership roles.

What type of environment can employees expect at Pacific Office Automation?

Employees can expect a team-player environment focused on collaboration and support.

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Pacific Office Automation

Manufacturing & Electronics
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Our Mission Pacific Office Automation is dedicated to the belief that a team of individuals who constantly challenge each other will develop the skills and manpower necessary to solve any problem, whether it’s for the customer, the company, or the community. Pacific Office Automation started in 1976 in Portland, Oregon, selling copy machines. Over forty years later, we are a recognized leader in office management solutions, offering state-of-the-art technology and award-winning customer service that has helped us grow to 35 offices throughout Oregon, Washington, California, Arizona, New Mexico, Utah, Colorado, Idaho, Nevada, and Texas. Our Motto: Problem Solved At Pacific Office Automation, our motto is: “Problem Solved.” That means providing custom office solutions that are fast, efficient and secure. The result: a connected and highly productive office that functions at top efficiency, whether it’s a one-person shop that wants document management advice or a Fortune 500 company concerned with network security. Although we're now the largest private dealership in the nation, we believe in maintaining an intensely local focus. We do this by building partnerships with our customers, investing in our employees, and giving back to our communities.