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WBSTL: Visual Merchandiser - Warner Bros. Studio Tour - The Making Of Harry Potter

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Creative Arts & Fashion
  • London

AI generated summary

  • You must have visual merchandising skills, creativity, sales focus, excellent customer service, strong communication, teamwork, self-motivation, and Microsoft Office proficiency.
  • You will visually merchandise the store, assist with inquiries, minimize shrinkage, engage with customers, maintain stock and standards, analyze sales, and ensure a safe environment.

Requirements

  • Visual merchandising skills with an eye for detail.
  • Creative and imaginative, while demonstrating brand awareness.
  • Proactively seek out opportunities to increase sales.
  • Provide the highest levels of customer service.
  • Effective, confident communication with visitors and colleagues.
  • Work as part of a team with a flexible approach.
  • Self-motivated work confidently without supervision.
  • Proficient with Microsoft Office.

Responsibilities

  • Ensure the store is visually merchandised to the highest standard, using graphics and equipment correctly and in accordance with guidelines and agreed standards.
  • Assist with visual merchandising enquiries and provide solutions to any challenges.
  • Maintain minimal shrinkage through efficient handling of products and packaging.
  • Support the store team and wider tour to ensure awareness of visual and promotional standards and provide excellent customer service to achieve sales targets.
  • Engage with customers, identify their needs and ensure they are met using skilled questioning and listening techniques.
  • Stay updated on product knowledge and confidently discuss the features and benefits of our merchandise with customers.
  • Adhere to all H&S policies and procedures to ensure a safe environment for all visitors and staff.
  • Perform housekeeping duties and minor maintenance, ensuring strict standards are maintained and stock is replenished and visually merchandised according to guidelines.
  • Conduct daily floor walks with the team, ensuring layouts are maintained and shop floor standards are met, while constantly reworking stock to generate sales and maintain visual appeal.
  • Analyse sales figures on a weekly basis to identify opportunities for improvement and propose new ideas to enhance the stores visual merchandising and sales performance.

FAQs

What is the primary responsibility of the Visual Merchandiser at Warner Bros. Studio Tour?

The primary responsibility of the Visual Merchandiser is to drive sales through the commercial, creative, and customer-focused presentation of products, ensuring the store is visually merchandised to the highest standard.

What qualifications are required for this position?

The qualifications required for this position include visual merchandising skills, creativity, brand awareness, high levels of customer service, effective communication skills, the ability to work as part of a team, self-motivation, and proficiency with Microsoft Office.

What are the working hours for this role?

This role is full-time with a requirement of 40 hours a week, and flexibility is necessary to suit the needs of the business.

Is previous experience in visual merchandising necessary?

While previous experience in visual merchandising is preferred, a strong eye for detail and a proactive approach to increasing sales are highly valuable.

How does the role contribute to customer service?

The Visual Merchandiser engages with customers to identify their needs, provides solutions, and ensures excellent customer service to achieve sales targets.

Will there be opportunities for professional growth in this position?

Yes, the role at Warner Bros. Discovery provides career-defining opportunities with support for personal and professional growth.

Where is this position based?

This position is based onsite at Warner Bros. Studio Tour London – The Making of Harry Potter.

What are the health and safety responsibilities associated with this role?

The Visual Merchandiser is required to adhere to all health and safety policies and procedures to ensure a safe environment for all visitors and staff.

Is there a customer interaction component to the job?

Yes, the role involves engaging with customers, understanding their needs, and ensuring they are met through skilled questioning and listening techniques.

How does this position align with Warner Bros. Discovery’s commitment to inclusion?

Warner Bros. Discovery is dedicated to building a diverse workforce and embraces the opportunity to consider qualified candidates on the basis of merit, as part of their commitment to inclusion.

Entertainment & Media
Industry
10,001+
Employees

Mission & Purpose

Warner Bros. Discovery is a global media and entertainment company, known for producing and distributing a wide range of content, including films, television shows, and digital content. Their ultimate mission is to captivate audiences worldwide by creating compelling and innovative stories that entertain, inform, and inspire. With a strong focus on storytelling and creativity, Warner Bros. Discovery aims to enrich people's lives through entertainment and provide a diverse array of content across various platforms. Their purpose is to connect people through shared experiences and to continue being a leading force in the entertainment industry, shaping the future of entertainment in the UK and beyond.

Culture & Values

  • Act as one team

    Trust each other, succeed together, and grow together. Collaborate across teams and make decisions that are best for WBD overall. Prioritize growth, development, and well-being for our teams. Respect and support each other, and celebrate wins.

  • Create what's next

    Be curious, innovate, and focus on the future. Drive change, embrace disruption, and never stop learning. Use data and technology to transform what we create and how we tell stories and deliver. Experiment, fail fast, acknowledge mistakes and learn from them.

  • Empower Storytelling

    Put creators, consumers and partners at the center, and share extraordinary stories. Tell stories that entertain and inspire our viewers, communities, and each other. Foster creativity by giving the freedom to try new things and produce our best work. Deliver the best experience; anticipate what consumers want and be fan obsessed.

  • Champion Inclusion

    Empower others, have courage, and pursue equity. Amplify the voices of global storytellers to reflect audiences around the world. Intentionally seek out diversity, remove barriers, and create space for all to share ideas and be heard. Actively listen and lead with empathy, integrity, and transparency.

  • Dream it & own it

    Advocate the mission, move with speed, and drive results. Have an owner's mindset; bring a perspective, take decisive rapid action, and manage spend responsibly. Make clear choices, set ambitious goals, and be accountable for results. Speak up and fearlessly challenge the norm.