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Weekend Shift Team Leader

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Specsavers

Dec 19

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Facilities Management

AI generated summary

  • You must be passionate about team leadership, thrive in fast-paced settings, have people management experience, IT skills, and be adept at resolving customer issues while ensuring safety and inclusivity.
  • You will lead and motivate a flexible team, optimize performance, ensure safety and quality, foster inclusion, manage KPIs, and drive continuous improvement through collaboration and effective communication.

Requirements

  • Are you passionate about leading and developing a dynamic team?
  • Do you thrive in a fast-paced environment where you can make a real impact?
  • We are seeking someone who is committed to achieving safety excellence and environmental awareness.
  • If you have experience in people relationship management, coaching, and mentoring, and are skilled in managing department resources and implementing cost-saving measures, we want to hear from you.
  • You should have the ability to influence key stakeholders and support change, create and maintain a flexible and inclusive working environment, and possess strong attention to detail, problem-solving skills, analytical skills, and the ability to make quick decisions.
  • Proficiency in IT literacy and Microsoft Office is essential.
  • Additionally, experience in dealing with customer escalations and providing satisfactory resolutions is highly desirable.

Responsibilities

  • In this role, you will demonstrate a strong commitment to developing a flexible, multi-skilled, and engaged team.
  • Your goal will be to optimise team performance to exceed customer, safety, environmental, quality, service/productivity, and cost objectives.
  • You will motivate and inspire colleagues through effective operational management, clear career development, and maintaining accurate colleague data.
  • As a role model for inclusion, you will build a people-centric environment focused on colleague health and wellbeing, fostering an engaged and compassionate team.
  • You will build a culture focused on safe and environmentally friendly working practices through effective workplace management.
  • By creating open communication with key stakeholders, you will build trust and respect, allowing for healthy debate and influential discussion.
  • You will be responsible for implementing and embedding initiatives to drive continuous improvement within the team and processes.
  • Effective management and delivery of agreed key performance indicators (KPIs) will be crucial, as well as understanding the relevance and impact of those factors on the department’s overall performance and customer experience.
  • Collaboration with relevant departments to drive excellent team performance throughout the business will support delivery against agreed business service level agreements.

FAQs

What is the salary for the Weekend Shift Team Leader position?

The salary is up to £30,663 plus a 12% shift allowance for weekends.

What benefits are offered with this position?

The position includes two bonuses (personal performance paid quarterly and company performance paid annually), private healthcare and dental cover, and a generous pension scheme.

What are the main responsibilities of the Weekend Shift Team Leader?

The main responsibilities include developing a flexible, multi-skilled team, optimizing performance to meet various objectives, motivating colleagues, ensuring safety excellence, and implementing continuous improvement initiatives.

Is experience in people management required for this role?

Yes, experience in people relationship management, coaching, and mentoring is required.

What skills are important for the Weekend Shift Team Leader position?

Important skills include strong attention to detail, problem-solving, analytical abilities, decision-making, IT literacy, and proficiency in Microsoft Office.

Will I be involved in handling customer escalations?

Yes, experience in dealing with customer escalations and providing satisfactory resolutions is highly desirable for this role.

Is a flexible working environment promoted in this position?

Yes, the role encourages the creation and maintenance of a flexible and inclusive working environment.

How important is collaboration with other departments in this role?

Collaboration with relevant departments is crucial to driving excellent team performance and supporting the delivery against agreed business service level agreements.

What is the focus of the company regarding safety and environmental practices?

The company focuses on achieving safety excellence and building a culture of safe and environmentally friendly working practices.

How can I apply for the Weekend Shift Team Leader position?

You can apply by submitting your application through the provided channels as stated in the job posting.

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Specsavers

Retail & Consumer Goods
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Specsavers is a company that operates a chain of optical and hearing care stores. Their ultimate goal is to provide accessible and high-quality eye and hearing care services to individuals and communities. Specsavers' purpose revolves around delivering professional and affordable optical and audiology solutions, enabling people to access essential eye and hearing care, maintain their sensory health, and enhance their overall quality of life. Through their services and extensive network of stores, they aim to promote eye and ear health awareness, offer expert advice and products, and contribute to the well-being of their customers.