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Welcome Advisor - Limerick City Cluster

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Bank of Ireland

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Limerick

AI generated summary

  • You must have a strong customer service background, excellent communication skills, a passion for sales, a curiosity for tech, and a desire to learn and grow within the company.
  • You will engage with customers, manage branch flow, promote self-service options, update customer information, resolve queries, and ensure secure cash handling while embracing change.

Requirements

  • A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and are an early adaptor of new technologies. The willingness to learn and grow your career within the company!
  • There are no essential qualifications required for this role.

Responsibilities

  • Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
  • Handle the flow of customers to ensure their smooth passage through the Branch
  • Relocate customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Record/update relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate
  • Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
  • Understand your goals, and your role in delivering and achieving the Group's shared ambitions
  • Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success
  • Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
  • You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures

FAQs

What is the role of a Welcome Advisor at Bank of Ireland?

The Welcome Advisor engages with customers to deliver professional and efficient customer service, manages the flow of customers in the branch, promotes self-service options, handles queries, and contributes to enhancing the customer experience.

Are there any essential qualifications required for this role?

No, there are no essential qualifications required for this role.

What kind of skills are important for this position?

A proven record in delivering outstanding customer service, excellent communication and interpersonal skills, self-motivation, a passion to achieve goals, and a curiosity for technology are important for this position.

What benefits does Bank of Ireland offer to its employees?

Bank of Ireland offers benefits including work-life balance with flexible working options, 23 days of annual leave, excellent pension contributions, 6 months of paid maternity leave, and various wellbeing programs.

Is there an opportunity for career growth within the company?

Yes, Bank of Ireland encourages and supports employees to pursue educational and professional qualifications to grow and enhance their careers.

What is the team purpose of the Welcome Advisor role?

The team purpose is to enable customers, colleagues, and communities to thrive by delivering a differentiated customer experience and making a difference in customers' lives.

What competencies does Bank of Ireland value for this role?

Key competencies include being Customer Focused, working as One Group, being Accountable, Managing Risk, and being Agile.

How does Bank of Ireland ensure an inclusive and diverse workplace?

Bank of Ireland is committed to building an inclusive and diverse workplace, welcoming applications from all backgrounds, and providing reasonable accommodations during the recruitment process for individuals with disabilities or medical conditions.

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Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

Finance
Industry
10,001+
Employees
1783
Founded Year

Mission & Purpose

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs. A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.