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Welcome Advisor - Loughrea

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Bank of Ireland

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Banking & Finance
  • Galway

AI generated summary

  • You must excel in customer service, communicate well, be tech-savvy, self-motivated, and eager to learn. Obtain APA status within 24 months to advance your career.
  • You will engage with customers, manage branch flow, promote self-service options, update customer info, handle queries, and support continuous improvement while adhering to compliance standards.

Requirements

  • You have a consistent record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and are an early adaptor of new technologies. The willingness to learn and grow your career within Bank of Ireland.
  • There are no essential qualifications required for this role, however, you will be required to obtain the APA status within 24 months of starting in role. The APA professional accreditation is a great foundation to progress and accelerate your career at Bank of Ireland.

Responsibilities

  • Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
  • Manage the flow of customers to ensure their smooth passage through the Branch
  • Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Recording/updating of relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate
  • Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
  • Understand your goals, and your role in delivering and achieving the Group's shared ambitions
  • Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success
  • Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
  • Stay in sync with the letter and spirit of the Minimum Competency Code, you must familiarise yourself with the Code, ensuring that you take the necessary actions to make sure that you operate within the conditions of the Code. Colleagues who do not meet the MCC standards must abide by the Customer Engagement Guidelines

FAQs

What is the primary role of a Welcome Advisor at Bank of Ireland?

The primary role of a Welcome Advisor is to engage with customers and deliver professional, efficient, and friendly customer service, manage the flow of customers in the branch, and promote self-service banking options.

Are there any essential qualifications required for this role?

There are no essential qualifications required for this role; however, you are required to obtain the APA status within 24 months of starting in the role.

What personal qualities are valued for this position?

The ideal candidate should have a record of delivering outstanding customer service, excellent communication and interpersonal skills, be self-motivated and goal-oriented, and show a curiosity for technology.

What support does Bank of Ireland provide for employee wellbeing?

Bank of Ireland offers an employee assistance program, WebDoctor, financial wellbeing coaches, and encourages staff to pursue educational and professional qualifications.

What are the key competencies required for this job?

The key competencies include being customer-focused, working as part of a team, being agile, accountable, and managing risk.

How does Bank of Ireland approach work-life balance?

Bank of Ireland prioritizes work-life balance by offering flexible working opportunities, 23 days of annual leave, and excellent pension contributions.

Can you describe the team culture at Bank of Ireland?

The team culture at Bank of Ireland is centered around enabling customers, colleagues, and communities to thrive, with a strong commitment to delivering a differentiated customer experience.

Is there any flexibility in working hours for this role?

Yes, the role offers opportunities for flexible working.

What is the career progression like within this position?

This role provides a great foundation to progress and accelerate your career within Bank of Ireland, especially after obtaining the required APA professional accreditation.

How does Bank of Ireland ensure a diverse and inclusive workplace?

Bank of Ireland is committed to building an inclusive and diverse workplace and welcomes applications from people of all backgrounds, with reasonable accommodations offered at every stage of the recruitment process.

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Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

Finance
Industry
10,001+
Employees
1783
Founded Year

Mission & Purpose

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs. A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.