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Welcome Advisor - Wilton

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Bank of Ireland

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Banking & Finance
  • Cork

AI generated summary

  • You must have a strong customer service background, excellent communication skills, a passion for technology, and a desire to learn and grow within the company. No qualifications needed.
  • You will engage with customers, ensure smooth branch flow, promote self-service options, handle queries, update records, and assist with cash handling safely.

Requirements

  • A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team.
  • Self-motivated with a passion to achieve goals and identify sales leads and referrals.
  • You have a curiosity for technology, and are an early adaptor of new technologies.
  • The willingness to learn and grow your career within the company!
  • There are no essential qualifications required for this role.

Responsibilities

  • Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
  • Handle the flow of customers to ensure their smooth passage through the Branch
  • Relocate customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Record/update relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate
  • Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
  • Understand your goals, and your role in delivering and achieving the Group's shared ambitions
  • Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success
  • Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
  • You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures

FAQs

What is the role of a Welcome Advisor at Bank of Ireland?

The Welcome Advisor engages with customers to deliver professional, efficient, and friendly customer service, handles customer flow in the branch, and assists with self-service options among other responsibilities.

Is prior banking experience required for this position?

No, there are no essential qualifications or prior banking experience required for this role.

What skills are desirable for a successful candidate?

A proven record in delivering outstanding customer service, excellent communication and interpersonal skills, self-motivation, a passion for achieving goals, identifying sales leads, and a curiosity for technology.

What are the working hours for this role?

The job description does not specify exact working hours; however, it mentions flexible working opportunities.

How many days of annual leave do employees receive?

Employees receive 23 days of annual leave.

What support does Bank of Ireland provide for family-related leave?

Bank of Ireland offers 6 months of paid maternity leave and an innovative fertility and surrogacy policy, along with working parent supports.

Does the bank prioritize employee wellbeing?

Yes, Bank of Ireland prioritizes employee wellbeing, offering an employee assistance program, WebDoctor, and financial wellbeing coaches.

What opportunities are available for professional development?

The bank encourages and supports staff in pursuing educational and professional qualifications to grow and enhance their careers.

What are the key competencies required for this role?

The key competencies include being customer-focused, accountable, working as part of a team, managing risk, and being agile.

Are there any accommodations available for applicants during the recruitment process?

Yes, Bank of Ireland provides reasonable accommodations at every stage of the recruitment process for disabilities, neurodivergence, or medical conditions.

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Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

Finance
Industry
10,001+
Employees
1783
Founded Year

Mission & Purpose

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs. A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.