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Wireless Consultant

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Staples

Aug 13

Applications are closed

  • Job
    Full-time
    Entry & Junior Level

Requirements

  • 3 months to 1 year of wireless sales or sales experience
  • Customer focus and service orientation
  • Demonstrates strong selling ability
  • Demonstrates ability to coach others
  • Capacity to communicate with clients effectively using a variety of mediums
  • Ability to plan, organize and prioritize efficiently to handle their daily responsibilities and serve our customers
  • Technology savvy
  • Curious
  • Approachable
  • Passionate
  • Problem solver

Responsibilities

  • Connect, share, and partner with customers, identify and convert wireless and wireline sales opportunities
  • Help customers by meeting and exceeding their needs. Be an expert with our product and services. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value
  • Partner with the store team overall to create awareness of offers. Build enthusiasm for wireless and encourage referrals
  • Responsible for achieving personal sales goals
  • Maintain company merchandising standards, including current pricing
  • Support asset protection procedures and privacy standards
  • Stay updated through the various internal communication channels (mobile app, intranet, bulletin boards, etc)
  • Effectively resolves customer concerns and escalates to management when appropriate

FAQs

What is the main responsibility of a Wireless Consultant at Staples Canada?

The main responsibility of a Wireless Consultant is to champion the customer experience in the wireless department by connecting with customers, identifying sales opportunities, and sharing expertise on wireless products and services.

What qualifications are needed for the Wireless Consultant position?

Candidates should have 3 months to 1 year of wireless sales or sales experience, strong customer focus and service orientation, demonstrated selling ability, and effective communication skills.

Is customer service experience important for this role?

Yes, customer service experience is crucial as the role involves engaging with customers to meet their needs and exceeding their expectations.

What kind of benefits does Staples Canada offer to Wireless Consultants?

Staples Canada offers various benefits, including associate discounts, health and dental benefits, RRSP/DPSP, performance bonuses, and learning and development programs.

How does Staples Canada promote diversity and inclusion in the workplace?

Staples Canada is committed to creating an inclusive and diverse work environment, welcoming candidates from various backgrounds and perspectives.

What are the performance expectations for Wireless Consultants?

Wireless Consultants are responsible for achieving personal sales goals, maintaining merchandising standards, and creating awareness of offers to build customer enthusiasm and referrals.

What skills are valued in a Wireless Consultant?

Skills such as being technology savvy, being curious, being approachable, having a passion for wireless products, and being a problem solver are highly valued in this role.

Is coaching others a part of the Wireless Consultant's duties?

Yes, the ability to coach others is one of the qualifications and responsibilities of a Wireless Consultant.

How important is product knowledge in this position?

Product knowledge is crucial, as Wireless Consultants are expected to be experts in wireless technology, products, and services to effectively assist customers.

What tools or channels are used for internal communication at Staples Canada?

Staples Canada utilizes various internal communication channels, including a mobile app, intranet, and bulletin boards, to keep employees updated.

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Staples

Hybrid & happy. Delivered. Let Staples’ expertise and curated products help you stay connected, productive and inspired.

Retail & Consumer Goods
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts.