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Workday HCM Configurator

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Raytheon Technologies

2mo ago

  • Job
    Full-time
    Senior Level
  • Consulting
    People, HR & Administration
  • Bangalore

AI generated summary

  • You need 5+ years in HR/customer service, Workday configuration experience, strong support skills, knowledge of policies, and a relevant degree or equivalent experience.
  • You will manage Workday HCM configurations, lead self-service projects, provide training, advocate for clients, troubleshoot issues, document inquiries, suggest improvements, and ensure policy adherence.

Requirements

  • Typically, a minimum of 5+ years’ experience in the customer service or HR fields and a bachelor’s degree or equivalent combination of related work experience and schooling. Advanced degree and 2+ years related work experience.
  • Experience in Workday configurations
  • Experience providing support to customers including managers and HR
  • Knowledge of simple and complex company and business unit policies and procedures
  • Excellent customer service
  • Typically, a bachelor’s degree in liberal arts including Business Administration, Communication or related discipline or equivalent combination of related work experience and schooling in lieu of degree.

Responsibilities

  • Manage Workday HCM business process configurations including but not limited to report writing, calculated fields, business process design, build condition & validation rules, EIB loads and business process security
  • Lead HCM projects related to Workday Manager Self-Service & Employee Self-Service transactions
  • Provide transaction training and educate employees on HR services
  • Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service, where individualized actions are taken to promote and support all client interests
  • Utilize multiple online systems, such as ServiceNow CRM, Enterprise version 5 and Workday to answer questions, troubleshoot issues, complete requests, and help resolve employee, manager, and HR needs
  • Utilize the case management system to document and escalate inquiries following both defined and undefined process steps to achieve required service level agreements
  • Actively identify and submit process improvement recommendations
  • Ensure adherence to all company policies and procedures
  • Special Projects and any other duties assigned by the manager

FAQs

What is the location for the Workday HCM Configurator position?

The position is located at North Gate Business Park, Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064, India.

What are the job responsibilities for this role?

The job responsibilities include managing Workday HCM business process configurations, leading HCM projects, providing transaction training, serving as an employee advocate, utilizing multiple online systems for support, documenting and escalating inquiries, identifying process improvements, and more.

What is the required experience for applicants?

Applicants typically need a minimum of 5+ years of experience in customer service or HR fields, along with a bachelor's degree or equivalent related work experience.

What skills are necessary for this position?

Required skills include experience in Workday configurations, customer support experience, knowledge of company policies and procedures, and excellent customer service skills.

Are there any desired skills for this job?

Yes, desired skills include an HR background and experience handling case management.

What educational qualifications are needed for this position?

Typically, a bachelor's degree in liberal arts, Business Administration, Communication, or a related discipline, or an equivalent combination of work experience and education is required.

Is this position part of a specific team?

Yes, this position is part of the Raytheon Technologies Global People Services Center team.

What is Raytheon Technologies' commitment to diversity?

Raytheon Technologies is committed to creating a workplace where all employees are respected, valued, and supported, and embraces diversity in all its forms to drive better business results.

Are there opportunities for special projects in this role?

Yes, the role includes involvement in special projects and any other duties assigned by the manager.

Does Raytheon Technologies offer equal employment opportunities?

Yes, Raytheon Technologies is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to protected characteristics.

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Raytheon Technologies

Defence & Aerospace
Industry
10,001+
Employees
2020
Founded Year

Mission & Purpose

We're a diverse team of explorers united in our goal to push the boundaries of known science – and solve the world’s most complex problems.

Benefits

  • Health and wellness plan

    Medical, dental and vision plans provide coverage for both preventive and non-routine care. If you choose to participate in a health savings account, we also make a lump-sum contribution depending on your eligibility. Plus, we have a wellness program that rewards you for making healthy lifestyle choices.

  • Income and asset protection

    Various programs are available to protect your income in the event of a serious illness, injury or death. You can access disability coverage, life insurance for you and your family, accidental death and dismemberment insurance, and business travel accident insurance. Discounted home, auto, and property and casualty insurance are also available.

  • Work and life support

    It's important to us that you feel supported through life’s challenges. We offer a variety of flexible work arrangements and paid time off, as well as programs for dependent and adult care, family leave, college planning, counseling and personal convenience services.

  • Relocation assistance

    Relocating to a new city can be stressful. We offer relocation support for select technical positions to help make the transition seamless. See specific job descriptions to find out if this benefit is offered.

  • Tuition assistance

    We’re committed to supporting your lifelong learning. Through the Employee Scholar Program, you may be eligible for tuition, textbooks and selected academic fees for approved courses or degree programs that help advance your education.