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Workplace Operations Manager, EMEA

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Stripe

3mo ago

  • Job
    Full-time
    Expert Level
  • Business, Operations & Strategy
  • €104K - €156K
  • Dublin

AI generated summary

  • You need 10+ years of office/facilities management experience, exceptional communication skills, ability to build trust, manage dispersed teams, handle multiple deadlines, problem solve, pay attention to details, and preferably have knowledge of building systems and operational design at scale.
  • You will lead Workplace Experience team, manage vendor relationships, develop budgets, set team standards, collaborate with other functions, and ensure spaces are safe, comfortable, and productive.

Requirements

  • 10+ years of relevant experience in office/facilities management, project, and people management; preferably at a high-growth technology company
  • Exceptional written and verbal communication skills coupled with a strong business acumen and an orientation toward putting yourself in other people’s shoes
  • A demonstrated talent for building trust and productive working relationships with internal and external partners
  • Demonstrated success building, managing, and coaching a geographically dispersed customer oriented team
  • A proven ability to juggle multiple deadlines and projects; be highly organized with analytical skills
  • The ability to thrive in a fast-paced workplace with rapidly changing priorities
  • Strong problem solving skills - you find creative solutions when presented with any problem
  • A driving need to consider the details and deliver the best possible experience - you may have been called a perfectionist once or twice
  • Preferred qualifications:
  • Working knowledge of building systems
  • A knack for operational design at scale
  • Customer service or hospitality experience

Responsibilities

  • Manage the Workplace Experience team in region; support their professional development, nurture and amplify best practices and creative initiatives, and ensure the team has a clear understanding of what success looks like
  • Act as an ambassador for the global Workplace team in region; building strong relationships and regular touch points with site leads and senior leaders, developing a deep understanding of the cultural and business needs of regional sites, implementing scalable solutions, and reporting key learnings back to the team
  • Work closely with the team and functional leads across the company to support spaces and programs that create safe, comfortable environments and enhance productivity and collaboration
  • Manage vendors through regular performance and financial reviews; paying careful attention to and evolving SOWs and SLAs, and conducting RFPs when necessary
  • Maintain and develop team standards and service levels for existing programs (space planning, snack/catering, janitorial, event support, shipping and receiving, etc) and partner with the Workplace Programs team to design and roll out new ones
  • Own opex in region, partnering with Finance to develop budgets and track against committed spend
  • Shape team goals and priorities as a member of the Workplace Experience leadership team
  • Work closely with the Projects and Design team to ensure new spaces reflect established best practices, as well as evolving operational needs, lessons learned, and user feedback
  • Other duties as assigned, as the team grows and evolves

FAQs

What are the key responsibilities of the Workplace Operations Manager, EMEA role?

The key responsibilities include upholding, scaling, and evolving Stripe’s Workplace standards in the EMEA region, maintaining and scaling existing programs and services, leading a regional Workplace team, supporting the engagement and productivity of local Stripes, and building relationships with leaders to understand and align on how Workplace can support evolving needs.

What qualifications are required for the Workplace Operations Manager, EMEA position?

The ideal candidate should possess strong organizational skills, creativity, strategic thinking abilities, and a passion for delivering the best workplace experience. Experience in workplace operations, facilities management, or a related field is preferred.

What geographic region does the Workplace Operations Manager, EMEA role cover?

The role covers the EMEA region, which includes Europe, the Middle East, and Africa.

How does the Workplace Operations Manager, EMEA support the needs of local Stripes?

The Workplace Operations Manager supports the needs of local Stripes by maintaining and scaling programs and services, leading a regional Workplace team, and building relationships with leaders to understand and align on how Workplace can support evolving needs.

Stripe

Help increase the GDP of the internet.

Technology
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.