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Workshop Manager

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Sytner Group

1mo ago

  • Job
    Full-time
    Senior Level

AI generated summary

  • You must have motor industry experience, strong technical knowledge, leadership skills, a strategic mindset, and a commitment to operational excellence and customer satisfaction.
  • You will lead the service team, ensure customer satisfaction, oversee technicians, maximize sales, and maintain efficient aftersales operations to deliver top-notch service.

Requirements

  • Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge.
  • Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward.
  • You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

Responsibilities

  • Lead a fantastic team in delighting our customers and getting it right the first time.
  • Oversee our team of technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.
  • Be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation.
  • Provide our customers with the highest possible levels of service.

FAQs

What are the key responsibilities of the Workshop Manager?

The key responsibilities include leading a team of technicians, overseeing the service department, delivering a full Aftersales service, maximising profitability, ensuring operational excellence, and providing exceptional customer service.

What qualifications are required for the Workshop Manager position?

Previous experience in a similar role within the motor industry and strong technical knowledge are essential qualifications for this position.

Is prior experience in a high-pressure environment necessary?

Yes, the ability to work in a high-pressure environment is important for this role.

What benefits does Sytner offer to its employees?

Sytner offers an industry-leading benefits package, including enhanced holiday entitlement, maternity, paternity and adoption pay, career development opportunities, recognition for long service, discounted car schemes, high street discounts, discounted gym memberships, a cycle to work scheme, and one paid day for voluntary work.

Does the role require weekend work?

Yes, the role typically includes weekends to ensure the highest levels of service for our customers.

How does Sytner support diversity and inclusion in the workplace?

Sytner is committed to creating an equitable environment and welcomes applications from individuals of diverse backgrounds. They also provide adjustments to the recruitment process upon request.

What is the work environment like at Sytner?

Sytner fosters a working environment where every individual's contribution is valued and respected, supporting colleagues to thrive and reach their full potential.

Is ongoing training provided for the Workshop Manager?

Yes, Sytner emphasizes career development and continuous improvement for its employees.

How does Sytner recognize employee contributions?

Sytner recognizes long service every five years and has a high colleague engagement score, reflecting their commitment to valuing employee contributions.

What types of vehicles does Sytner represent?

Sytner represents over 23 of the world's most prestige vehicle brands across their 140 UK dealerships.

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Sytner Group

The UK's largest dealer group. Named 2019 Top UK Retailer to Work For by Glassdoor.

Automotive
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

We are the UK’s largest dealership representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special.