Datacom Group is a leading IT services provider that offers a wide range of technology solutions, including cloud services, cybersecurity, software development, IT management, and consulting. They work with businesses across various industries to help them innovate, improve efficiency, and adapt to digital transformation. Datacom's ultimate mission is to help organisations harness the power of technology to achieve their goals and grow in a competitive market. Their purpose is to deliver tailored, reliable, and forward-thinking technology solutions that enable businesses to thrive in an increasingly digital world.


Technology

Datacom

Customer focused values. World-class capability.

You need strong ServiceNow skills, TSM expertise, ITIL knowledge, experience in configuring Catalogue Items, implementation project history, and excellent communication abilities. Certifications are a plus.

You will lead ServiceNow projects, gather requirements, design solutions, configure the platform, conduct testing, and facilitate knowledge transfer and training for clients.

IT & Cybersecurity

Business, Operations & Strategy

Canberra

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) This is an exciting time to join Datacom as we look to grow our ServiceNow practice in Australia. As a ServiceNow Consultant, you’ll be the conduit between the client’s business users, stakeholders and the implementation teams. This is a challenging and rewarding role to grow your existing analysis, design, communication and diplomatic abilities. You’ll be comfortable in front of clients at all levels as you’ll be leading workshops, eliciting requirements, crafting solutions and articulating Workday concepts. Please note: You will need to hold an active Australian Baseline or NV1 clearance to be considered for this opportunity. Our office is based in Canberra, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! What you’ll do At the moment, as a ServiceNow Consultant, you will be across multiple projects with high profile clients. You will lead ServiceNow workstreams for multiple clients, from requirements gathering, design, configuration and support activities. You will then lead testing activities, knowledge transfer sessions and user training. The successful candidate for this role will be seen as an expert in their field and will have demonstrated experience and success in a similar, client facing role. Additionally, we’re looking for the following: 
<ul>
 <li>Strong ServiceNow technical knowledge and configuration skills</li>
 <li>TSM specialisation - understanding and experience of ITIL best practice, CMDB, CSDM, Service Design and SIAM</li>
 <li>Knowledge and certification of any other modules</li>
 <li>Ability to configure Catalogue Items, and design/brand the Employee Service Centre to medium complexity</li>
 <li>Previous implementation project experience</li>
 <li>ServiceNow Functional Certifications and CSA desirable</li>
 <li>Outstanding stakeholder management and communication skills</li>
</ul> Why join us here at Datacom? Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly.

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.  About the Role (your why) This is an exciting time to join Datacom as we look to grow our ServiceNow practice in Australia. As a ServiceNow Consultant, you’ll be the conduit between the client’s business users, stakeholders and the implementation teams. This is a challenging and rewarding role to grow your existing analysis, design, communication and diplomatic abilities. You’ll be comfortable in front of clients at all levels as you’ll be leading workshops, eliciting requirements, crafting solutions and articulating Workday concepts.  Please note: You will need to hold an active Australian Baseline or NV1 clearance to be considered for this opportunity.  Our office is based in Canberra, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!  What you’ll do At the moment, as a ServiceNow Consultant, you will be across multiple projects with high profile clients. You will lead ServiceNow workstreams for multiple clients, from requirements gathering, design, configuration and support activities. You will then lead testing activities, knowledge transfer sessions and user training. The successful candidate for this role will be seen as an expert in their field and will have demonstrated experience and success in a similar, client facing role.  Additionally, we’re looking for the following:

 Strong ServiceNow technical knowledge and configuration skills
 TSM specialisation - understanding and experience of ITIL best practice, CMDB, CSDM, Service Design and SIAM
 Knowledge and certification of any other modules
 Ability to configure Catalogue Items, and design/brand the Employee Service Centre to medium complexity
 Previous implementation project experience
 ServiceNow Functional Certifications and CSA desirable
 Outstanding stakeholder management and communication skills
 Why join us here at Datacom? Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly.

ServiceNow Consultant - Contractor - Datacom

ServiceNow Consultant - Contractor

You need 10+ years in IT, with 5+ in project management, strong change and financial management skills, experience managing teams, and excellent stakeholder engagement and negotiation abilities.

You will manage project operations, lead teams, control budgets and schedules, oversee risk and change management, ensure business continuity, and liaise with stakeholders and vendors.

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) The Programme Manager is responsible for coordinating all aspects of a programme, from inception to installation. This role involves ensuring preparation/completion of large projects to appropriate quality standards within time/cost constraints as well as meeting contractual requirements and company budget requirements. The Programme Manager is responsible for the establishment and management of ongoing delivery outcomes under a programme of work and all projects within it. This role ensures the programme is maintained at the level of quality, along with applicable value management models, required to meet all contractual requirements against the agreed standards. What you’ll do 
<ul>
 <li>Establishing and managing effective project operations to deliver quality outcomes.</li>
 <li>Managing a team(s) of project employees operating on the IT projects, typically in a complex, multiplatform technical environment.</li>
 <li>Controlling project design and planning activities associated with small to medium sized applications and infrastructure development projects.</li>
 <li>Defining, sourcing and managing necessary project resources.</li>
 <li>Controlling project schedules to ensure that necessary modules and programs are completed according to the project plan.</li>
 <li>Preparing project budgets, attaining necessary approvals in a timely manner and monitoring project financials and the realisation of defined project benefits.</li>
 <li>Effectively controlling and managing the issues, risks, dependencies and changes in scope associated with IT projects.</li>
 <li>Managing change plans and business impact assessments.</li>
 <li>Overseeing the business continuity plan within the functional area, including; development, review &amp; update and testing &amp; training.</li>
 <li>Identifying events that may impact the business continuity plan, leading to plan review and update.</li>
 <li>Establishing, managing and reporting on project budget(s), analysing budget variances and recommending appropriate action.</li>
 <li>Exceeding stakeholder expectations through the application of stakeholder management disciplines.</li>
 <li>Developing and managing vendor contracts / agreements associated with projects under management.</li>
 <li>Providing guidance and advice to subordinates within the latitude of established company policies in order to meet schedules and resolve technical problems.</li>
 <li>Liaising with senior staff within client organisations regarding provision of computing services within negotiated contractual obligations for a program or group of projects.</li>
 <li>Drawing up a project plan for approval by the customer.</li>
 <li>Controlling system design and project planning activities related to large systems development.</li>
 <li>Maintaining and controlling cost, schedule and quality of project activities to run on budget, time, and meet agreed customer requirements.</li>
 <li>Managing phases of software development including requirements analysis, system design, specification, development, testing and implementation.</li>
</ul> What you’ll bring 
<ul>
 <li>Sound understanding and application of change management competencies.</li>
 <li>Sound understanding and application of Project Management competencies including scope, time, costs, quality, HR, communications, risk, procurement, and integration.</li>
 <li>Sound understanding of business requirements and technical limitations as determined by the organisation’s enterprise architecture.</li>
 <li>Demonstrated experience in managing people and teams.</li>
 <li>Experience with a project management methodology.</li>
 <li>Financial management, including cost estimation and budget tracking and reporting. 10+ years’ experience in Information Technology, with at least 5 years of IT Project Management.</li>
 <li>At least 2-3 years managing smaller project managers and/or consultantlevel professionals.</li>
 <li>Fully competent in managing very senior professionals.</li>
 <li>Fully competent in managing a large entity (PSC, Industry grouping, very major project/programs).</li>
 <li>Able to work with/influence executivelevel management and customers Prevents erroneous decisions to avoid critical delay(s) in schedules and/or unit operations that may jeopardise overall business activities.</li>
 <li>Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company.</li>
 <li>Ability to work in large, collaborative teams to achieve organisational goals, and passionate about building an innovative culture.</li>
 <li>Proven negotiating skills with the aptitude to ensure win/win situations for all parties. Proven analytical and problem-solving skills.</li>
 <li>Excellent customer relationship building and management skills.</li>
 <li>Strong influencing and persuasive ability.</li>
 <li>Strong consultative and planning skills.</li>
 <li>Ability to escalate with a solution focus.</li>
</ul> Why join us here at Datacom? Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why  Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.  About the Role (your why)  The Programme Manager is responsible for coordinating all aspects of a programme, from inception to installation. This role involves ensuring preparation/completion of large projects to appropriate quality standards within time/cost constraints as well as meeting contractual requirements and company budget requirements. The Programme Manager is responsible for the establishment and management of ongoing delivery outcomes under a programme of work and all projects within it. This role ensures the programme is maintained at the level of quality, along with applicable value management models, required to meet all contractual requirements against the agreed standards.  What you’ll do 

 Establishing and managing effective project operations to deliver quality outcomes.
 Managing a team(s) of project employees operating on the IT projects, typically in a complex, multiplatform technical environment.
 Controlling project design and planning activities associated with small to medium sized applications and infrastructure development projects.
 Defining, sourcing and managing necessary project resources.
 Controlling project schedules to ensure that necessary modules and programs are completed according to the project plan.
 Preparing project budgets, attaining necessary approvals in a timely manner and monitoring project financials and the realisation of defined project benefits.
 Effectively controlling and managing the issues, risks, dependencies and changes in scope associated with IT projects.
 Managing change plans and business impact assessments.
 Overseeing the business continuity plan within the functional area, including; development, review & update and testing & training.
 Identifying events that may impact the business continuity plan, leading to plan review and update.
 Establishing, managing and reporting on project budget(s), analysing budget variances and recommending appropriate action.
 Exceeding stakeholder expectations through the application of stakeholder management disciplines.
 Developing and managing vendor contracts / agreements associated with projects under management.
 Providing guidance and advice to subordinates within the latitude of established company policies in order to meet schedules and resolve technical problems.
 Liaising with senior staff within client organisations regarding provision of computing services within negotiated contractual obligations for a program or group of projects.
 Drawing up a project plan for approval by the customer.
 Controlling system design and project planning activities related to large systems development.
 Maintaining and controlling cost, schedule and quality of project activities to run on budget, time, and meet agreed customer requirements.
 Managing phases of software development including requirements analysis, system design, specification, development, testing and implementation.
 What you’ll bring 

 Sound understanding and application of change management competencies.
 Sound understanding and application of Project Management competencies including scope, time, costs, quality, HR, communications, risk, procurement, and integration.
 Sound understanding of business requirements and technical limitations as determined by the organisation’s enterprise architecture.
 Demonstrated experience in managing people and teams.
 Experience with a project management methodology.
 Financial management, including cost estimation and budget tracking and reporting. 10+ years’ experience in Information Technology, with at least 5 years of IT Project Management.
 At least 2-3 years managing smaller project managers and/or consultantlevel professionals.
 Fully competent in managing very senior professionals.
 Fully competent in managing a large entity (PSC, Industry grouping, very major project/programs).
 Able to work with/influence executivelevel management and customers Prevents erroneous decisions to avoid critical delay(s) in schedules and/or unit operations that may jeopardise overall business activities.
 Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company.
 Ability to work in large, collaborative teams to achieve organisational goals, and passionate about building an innovative culture.
 Proven negotiating skills with the aptitude to ensure win/win situations for all parties. Proven analytical and problem-solving skills.
 Excellent customer relationship building and management skills.
 Strong influencing and persuasive ability.
 Strong consultative and planning skills.
 Ability to escalate with a solution focus.
 Why join us here at Datacom?  Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Programme Manager - Datacom

Programme Manager

You need knowledge of network hardware, LAN infrastructure, ticket management, soft skills, and customer service experience, along with strong communication and conflict resolution abilities.

You will manage requests, ensure timely resolution of incidents, support technicians, maintain professionalism, log interactions, update knowledge, and uphold network security while adhering to guidelines.

Customer Relations

Manila

Our Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities. The Nitty Gritty We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. Role Overview and Objectives The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner The core objectives and responsibilities of the Service Desk Analyst include: 1. Ensure the best service for every request 2. Adhere to the prescribed process and procedures 3. Manage self-performance and support the team Responsibility The Service Desk Analyst is responsible for: 1. End User Satisfaction· Maintain professionalism in all customer interactions, including escalations 
<ul>
 <li>Address every request with an appropriate response (resolve or re-assign)</li>
 <li>To manage customer-related incidents ensuring a speedy resolution within the SLAs</li>
 <li>To assist the Field Technicians and NT Engineers in troubleshooting and resolution of problems</li>
 <li>To Assist in the Administration of Network Infrastructure</li>
</ul> 2. Process Compliance· Follow guidelines/script and ensure every customer interaction is quality compliant 
<ul>
 <li>Log all requests and update the database as per the guidelines</li>
 <li>Maintain security of the network</li>
</ul> 3. Self-development &amp; leadership· Keep manager updated on potential risks and performance deficiencies proactively 
<ul>
 <li>Regularly updates product knowledge and technical skills using available resources</li>
 <li>Incorporate Datacom values into team interactions</li>
</ul> Requirements: Requirements: 
<ul>
 <li>Knowledge of Network Hardware including Routers, Hubs, and Switches</li>
 <li>Able to recreate and administer network infrastructure</li>
 <li>Proactive in ticket management</li>
 <li>Conflict resolution</li>
 <li>Results-oriented</li>
 <li>Prior experience in customer telephone support or service desk</li>
 <li>Experience in LAN topology and infrastructure</li>
 <li>Working in a constantly changing environment</li>
</ul> Skills 
<ul>
 <li>Tools usage</li>
 <li>Knowledge management center</li>
 <li>Work instruction document (SOP)</li>
 <li>Soft skills</li>
 <li>TS and problem resolution</li>
 <li>Written and spoken English</li>
 <li>35 WPM</li>
 <li>Customer Service</li>
 <li>Empathy</li>
 <li>TS and problem resolution over the phone</li>
</ul> Benefits: Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts! We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.

Our Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities. The Nitty Gritty We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. Role Overview and Objectives The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner The core objectives and responsibilities of the Service Desk Analyst include: 1. Ensure the best service for every request 2. Adhere to the prescribed process and procedures 3. Manage self-performance and support the team Responsibility  The Service Desk Analyst is responsible for: 1. End User Satisfaction· Maintain professionalism in all customer interactions, including escalations 

 Address every request with an appropriate response (resolve or re-assign)
 To manage customer-related incidents ensuring a speedy resolution within the SLAs
 To assist the Field Technicians and NT Engineers in troubleshooting and resolution of problems
 To Assist in the Administration of Network Infrastructure
 2. Process Compliance· Follow guidelines/script and ensure every customer interaction is quality compliant 

 Log all requests and update the database as per the guidelines
 Maintain security of the network
 3. Self-development & leadership· Keep manager updated on potential risks and performance deficiencies proactively 

 Regularly updates product knowledge and technical skills using available resources
 Incorporate Datacom values into team interactions
 Requirements: Requirements:

 Knowledge of Network Hardware including Routers, Hubs, and Switches
 Able to recreate and administer network infrastructure
 Proactive in ticket management
 Conflict resolution
 Results-oriented
 Prior experience in customer telephone support or service desk
 Experience in LAN topology and infrastructure
 Working in a constantly changing environment
 Skills 

 Tools usage
 Knowledge management center
 Work instruction document (SOP)
 Soft skills
 TS and problem resolution
 Written and spoken English
 35 WPM
 Customer Service
 Empathy
 TS and problem resolution over the phone
 Benefits: Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!  We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.

Service Desk Analyst - Datacom

Service Desk Analyst

You need 2+ years in finance roles, strong strategic and business acumen, ability to analyze complex data, manage budgets, interact with stakeholders, and engage in effective presentations.

You will handle transactions in NetSuite, reconcile payments, manage inquiries, maintain spreadsheets, process invoices and refunds, and support the finance team as needed.

Accounting & Tax

Our purpose Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in The Nitty Gritty Datacom is Australasia's largest homegrown technology services business of over 6500 people, from humble beginnings as a small family business, we have enjoyed healthy, organic, and sustainable growth to become a large multinational, that proudly holds on to our ‘small family business feel. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability At the center of our vision and values are people: our people. We are guided by what is best for our staff, our customers, and our communities. Growing to dominate the New Zealand government and corporate IT market, we expanded into the Philippines, Malaysia, and Australia in the mid-90s and have been growing in those regions ever since. Do you have what it takes to help us grow? This is your chance to be part of something new, getting on from the ‘ground floor’ and benefiting from all the up-side of a ‘start-up’ initiative with the security of a large multinational (and yet none of the down-side). Role Overview and Objectives The Accounts Administrator reports to the Senior Accounts Administrator and is responsible for supporting the transaction services functions by ensuring all administrative tasks are managed in a timely and accurate manner. : Role Responsibilities The Accounts Administrator is responsible for completion of administrative tasks to a high standard and within agreed timeframes. Administrative tasks include but are not limited to: 1 Recording of transactions o Ensure all transactions received on Datacom’s bank statements are recorded into NetSuite for all DC entities. o Ensure customer payments are applied to invoices correctly. o Coordinate with the Collections team to ensure that receipting is completed on the 1st &amp; 21st of each month (for high volume transactions) o Ensure customer credit card payments are reconciled daily (including reconciliation to the Windcave &amp; SecurePay reports) o Work with customers and Collections Team for outstanding remittances. o Work with the Collections team and Accounting to clear bank reconciliation items. o Assist with reconciliation of cash sales accounts. o Ensure all receipting related enquiries (internal and external) are answered. 2 Management of the AP/AR Inboxes:Manage the AP/AR inbox daily as follows:o Respond to general enquiries such as: o Provide invoice copies to customers. o Provide statements to customers. o Send requests to update customer master detail such as email addresses, contact details to the Master Data team to update in NS. o Send Customer Purchase Orders, or other details relating to customer orders to the correct area of the DC Business. Email customer to advise the correct email address to send these emails going forward. File in a folder called Customer POs. o Move emails relating to Credit Control to the relevant Collections Team members’ folder. o Review incoming emails and check if invoices attached are in Esker if not forward to invoices mailbox (if they are already received archive email o Move emails relating to Alpha Split to the relevant Accounts Payable Team members’ folder. o Highlight any reoccurring issues to the Team Lead - Senior Process &amp; Business Analyst. 3 Reporting o CRA (Customer Return Authorisation) to refund / approve. o Invoices waiting to be emailed (*) - emailed to the DC business contacts as appropriate daily from WD1 to WD4 &amp; then weekly for the remainder of the month. A running spreadsheet to be maintained &amp; sent to Credit &amp; Collections Team Lead and General Manager Transaction Services on a monthly basis. o Cash – Outstanding Bank Transactions Report (report provided by accounting) 4 Customer / Vendor Maintenance o New Customer accounts:o Process request for new customer accounts as follows: o Run Credit report, check companies register &amp; download company register detail, note Datacom entity &amp; forward to Credit &amp; Collections Team Lead for approval. Once approved, the Credit &amp; Collections Team Lead will request the Master Data team to setup the customer account in NetSuite. o Complete customer supplier forms as required. o New Vendor requests o Monitor Esker for New Vendor invoices and request the business to fill in and request through Activate. 5 Manual Invoices:o Intercompany: o Raise manual intercompany invoices for all ANZ entities. o Complete the Advanced Intercompany Journal matching process with AP &amp; Accounting by the 25th of each month. o Follow-up overdue intercompany invoices o Rebate: o Raise manual rebate invoices. 6 Process AR related transactions o CRA’s o Monitor dashboard to manage &amp; process CRA requests submitted by the business. Ensure all supporting documents have been provided (including request from the DC business &amp; DFA approval) prior to processing the CRA. Ensure that the supporting documentation has been added to NetSuite. o Raise manual credit notes as required (these generally would relate to historical GP invoices). o Refunds: o Process customer refund requests. Ensure all supporting documentation is provided. o Credit Card: o Process credit card transactions. 7 Statements o Send statements to customers on WD4. 8 Financial Support o Contribute to projects as required. o Other support to finance team as required. o Any Ad hoc duties as specified by Team Lead or General Manager - Transaction Services. Requirements: Knowledge 
<ul>
 <li>Knowledge and experience in business performance and finance.</li>
 <li>Understanding of the business and technology strategies in which the organisation operates.</li>
 <li>Strong strategic background, with an ability to grasp the big picture.</li>
 <li>Knowledge of finance management practices with a clear understanding of the relationship between costs, utilisation and project revenue.</li>
 <li>Strong business acumen</li>
</ul> Experience 
<ul>
 <li>2+ years of demonstrated experience in a similar role.</li>
</ul> Skills 
<ul>
 <li>Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.</li>
 <li>Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.</li>
 <li>Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.</li>
 <li>Ability to frequently interact with a variety of stakeholders and team members.</li>
 <li>Ability to transform customer requirements into a technical solution and work according to deadlines.</li>
 <li>Effective presentation skills with the ability to convey technical information across various levels.</li>
</ul> Benefits: Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts! We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.

Our purpose Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in The Nitty Gritty Datacom is Australasia's largest homegrown technology services business of over 6500 people, from humble beginnings as a small family business, we have enjoyed healthy, organic, and sustainable growth to become a large multinational, that proudly holds on to our ‘small family business feel. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability  At the center of our vision and values are people: our people. We are guided by what is best for our staff, our customers, and our communities. Growing to dominate the New Zealand government and corporate IT market, we expanded into the Philippines, Malaysia, and Australia in the mid-90s and have been growing in those regions ever since. Do you have what it takes to help us grow? This is your chance to be part of something new, getting on from the ‘ground floor’ and benefiting from all the up-side of a ‘start-up’ initiative with the security of a large multinational (and yet none of the down-side).  Role Overview and Objectives The Accounts Administrator reports to the Senior Accounts Administrator and is responsible for supporting the transaction services functions by ensuring all administrative tasks are managed in a timely and accurate manner.  :  Role Responsibilities The Accounts Administrator is responsible for completion of administrative tasks to a high standard and within agreed timeframes. Administrative tasks include but are not limited to:  1 Recording of transactions o Ensure all transactions received on Datacom’s bank statements are recorded into NetSuite for all DC entities. o Ensure customer payments are applied to invoices correctly. o Coordinate with the Collections team to ensure that receipting is completed on the 1st & 21st of each month (for high volume transactions) o Ensure customer credit card payments are reconciled daily (including reconciliation to the Windcave & SecurePay reports) o Work with customers and Collections Team for outstanding remittances. o Work with the Collections team and Accounting to clear bank reconciliation items. o Assist with reconciliation of cash sales accounts. o Ensure all receipting related enquiries (internal and external) are answered.  2 Management of the AP/AR Inboxes:Manage the AP/AR inbox daily as follows:o Respond to general enquiries such as: o Provide invoice copies to customers. o Provide statements to customers. o Send requests to update customer master detail such as email addresses, contact details to the Master Data team to update in NS. o Send Customer Purchase Orders, or other details relating to customer orders to the correct area of the DC Business. Email customer to advise the correct email address to send these emails going forward. File in a folder called Customer POs. o Move emails relating to Credit Control to the relevant Collections Team members’ folder. o Review incoming emails and check if invoices attached are in Esker if not forward to invoices mailbox (if they are already received archive email o Move emails relating to Alpha Split to the relevant Accounts Payable Team members’ folder. o Highlight any reoccurring issues to the Team Lead - Senior Process & Business Analyst.  3 Reporting o CRA (Customer Return Authorisation) to refund / approve. o Invoices waiting to be emailed (*) - emailed to the DC business contacts as appropriate daily from WD1 to WD4 & then weekly for the remainder of the month. A running spreadsheet to be maintained & sent to Credit & Collections Team Lead and General Manager Transaction Services on a monthly basis. o Cash – Outstanding Bank Transactions Report (report provided by accounting)  4 Customer / Vendor Maintenance  o New Customer accounts:o Process request for new customer accounts as follows: o Run Credit report, check companies register & download company register detail, note Datacom entity & forward to Credit & Collections Team Lead for approval. Once approved, the Credit & Collections Team Lead will request the Master Data team to setup the customer account in NetSuite. o Complete customer supplier forms as required. o New Vendor requests o Monitor Esker for New Vendor invoices and request the business to fill in and request through Activate.  5 Manual Invoices:o Intercompany: o Raise manual intercompany invoices for all ANZ entities. o Complete the Advanced Intercompany Journal matching process with AP & Accounting by the 25th of each month. o Follow-up overdue intercompany invoices  o Rebate: o Raise manual rebate invoices.  6 Process AR related transactions o CRA’s o Monitor dashboard to manage & process CRA requests submitted by the business. Ensure all supporting documents have been provided (including request from the DC business & DFA approval) prior to processing the CRA. Ensure that the supporting documentation has been added to NetSuite. o Raise manual credit notes as required (these generally would relate to historical GP invoices).  o Refunds: o Process customer refund requests. Ensure all supporting documentation is provided.  o Credit Card: o Process credit card transactions.  7 Statements o Send statements to customers on WD4.  8 Financial Support o Contribute to projects as required. o Other support to finance team as required. o Any Ad hoc duties as specified by Team Lead or General Manager - Transaction Services.  Requirements: Knowledge 

 Knowledge and experience in business performance and finance.
 Understanding of the business and technology strategies in which the organisation operates.
 Strong strategic background, with an ability to grasp the big picture.
 Knowledge of finance management practices with a clear understanding of the relationship between costs, utilisation and project revenue.
 Strong business acumen
 Experience 

 2+ years of demonstrated experience in a similar role.
 Skills 

 Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
 Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
 Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
 Ability to frequently interact with a variety of stakeholders and team members.
 Ability to transform customer requirements into a technical solution and work according to deadlines.
 Effective presentation skills with the ability to convey technical information across various levels.
 Benefits: Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!  We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.

Datacom

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