Competitive salary and incentive compensation, stock awards, health and welfare benefits.

A 401(k) savings plan with a company match.

Paid time off and wellness programs.

We recognize outstanding performers as “FortiChamps” with cash and stock awards.

Large

Fortinet is a cybersecurity company that provides network security solutions to businesses, organisations, and governments worldwide. Their core focus is on delivering comprehensive and integrated security solutions to protect against various cyber threats, such as malware, ransomware, data breaches, and other advanced cyberattacks. Fortinet offers a wide range of products and services, including firewalls, intrusion prevention systems, secure access solutions, cloud security, and more, to safeguard their clients' networks and data. Their ultimate mission is to provide robust and proactive cybersecurity measures to help their customers defend against evolving threats and ensure the resilience of their digital infrastructure. Fortinet's purpose is to secure the digital world, offering cutting-edge technologies and expertise to support their clients in achieving a secure and reliable digital environment, fostering trust, and enabling businesses to operate securely in the ever-changing cyber landscape.

Technology

Fortinet

Our mission is to secure people, devices, and data everywhere.

You need leadership experience in Technical Support and another functional area, a technical background in networking and cybersecurity, strong relationship management, P&L acumen, and a passion for customer service.

You will manage customer success activities, resolve strategic issues, drive profitability, develop services, standardize practices, and ensure high satisfaction while mentoring staff.

Customer Relations

People, HR & Administration

Job Description In this executive role, reporting to the Global Leader for Fortinet Customer Success & Support (CS&S), you will oversee a team of delivery leaders and be accountable for ensuring excellence in service delivery across Fortinet’s customers in the APAC region. This position includes staff leadership up to Senior Director level and Profit & Loss (P&L) management responsibilities. Key Responsibilities: * Own and manage all Customer Success & Support delivery activities in the region, ensuring a world-class service for customers. * Act as a key member of the global CS&S leadership team, representing the interests of APAC while aligning with global priorities and consistency. * Serve as the escalation point for strategic customer issues, ensuring quick and effective resolution. * Exceed customer expectations in key metrics such as satisfaction, P&L, retention, and billings growth. * Drive area-level profitability and revenue, managing annual and quarterly budgeting cycles. * Oversee resource allocation to meet budgets and performance targets, including staff planning and hiring. * Lead the development of new service offerings to drive global business revenue. * Collaborate with Product & Service Sales and Sales Enablement teams to position the services portfolio for growth. * Standardise and implement best practices around tools, automation, workflows, and processes to ensure consistent, high-quality service delivery. * Develop and implement customer-centric strategies focusing on experience, satisfaction, and growth. * Continuously evaluate and improve operational processes, technology, and staff performance. * Lead staff development, focusing on customer satisfaction, retention, and growth. * Address escalations promptly, ensuring quick identification and resolution of service delivery issues. * Hire and mentor technical and management talent, fostering performance improvement. * Regularly report on SLA attainment and customer satisfaction to senior management. Requirements: * Proven leadership experience in Technical Support (TAC) and at least one other key functional area such as Professional Services, Advanced Services (TAM), or Customer Services. * Bachelor’s degree in Computer Science or equivalent work experience. * Strong technical background in network architectures, LAN/WAN environments, with cybersecurity knowledge as a plus. * Executive presence and relationship management skills, with the ability to influence senior stakeholders. * Strong business and financial acumen, with a track record of sound decision-making and P&L management. * Demonstrated operational excellence in service delivery and regional profitability management. * Proven experience scaling customer service functions and achieving high employee satisfaction. * Minimum of 5+ years in technical roles, 5+ years working with enterprise customers, and 5+ years in management. * Strong track record of setting and achieving clear goals in Customer Success departments. * Excellent communication, multitasking, and adaptability under pressure. * A driven, self-motivated leader passionate about customer service.

Job DescriptionIn this executive role, reporting to the Global Leader for Fortinet Customer Success & Support (CS&S), you will oversee a team of delivery leaders and be accountable for ensuring excellence in service delivery across Fortinet’s customers in the APAC region. This position includes staff leadership up to Senior Director level and Profit & Loss (P&L) management responsibilities.Key Responsibilities: * Own and manage all Customer Success & Support delivery activities in the region, ensuring a world-class service for customers. * Act as a key member of the global CS&S leadership team, representing the interests of APAC while aligning with global priorities and consistency. * Serve as the escalation point for strategic customer issues, ensuring quick and effective resolution. * Exceed customer expectations in key metrics such as satisfaction, P&L, retention, and billings growth. * Drive area-level profitability and revenue, managing annual and quarterly budgeting cycles. * Oversee resource allocation to meet budgets and performance targets, including staff planning and hiring. * Lead the development of new service offerings to drive global business revenue. * Collaborate with Product & Service Sales and Sales Enablement teams to position the services portfolio for growth. * Standardise and implement best practices around tools, automation, workflows, and processes to ensure consistent, high-quality service delivery. * Develop and implement customer-centric strategies focusing on experience, satisfaction, and growth. * Continuously evaluate and improve operational processes, technology, and staff performance. * Lead staff development, focusing on customer satisfaction, retention, and growth. * Address escalations promptly, ensuring quick identification and resolution of service delivery issues. * Hire and mentor technical and management talent, fostering performance improvement. * Regularly report on SLA attainment and customer satisfaction to senior management.      Requirements: * Proven leadership experience in Technical Support (TAC) and at least one other key functional area such as Professional Services, Advanced Services (TAM), or Customer Services. * Bachelor’s degree in Computer Science or equivalent work experience. * Strong technical background in network architectures, LAN/WAN environments, with cybersecurity knowledge as a plus. * Executive presence and relationship management skills, with the ability to influence senior stakeholders. * Strong business and financial acumen, with a track record of sound decision-making and P&L management. * Demonstrated operational excellence in service delivery and regional profitability management. * Proven experience scaling customer service functions and achieving high employee satisfaction. * Minimum of 5+ years in technical roles, 5+ years working with enterprise customers, and 5+ years in management. * Strong track record of setting and achieving clear goals in Customer Success departments. * Excellent communication, multitasking, and adaptability under pressure. * A driven, self-motivated leader passionate about customer service.

Vice President, APAC Customer Success & Support - Fortinet

&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;In this executive role, reporting to the Global Leader for Fortinet Customer Success &amp;amp; Support (CS&amp;amp;S), you will oversee a team of delivery leaders and be accountable for ensuring excellence in service delivery across Fortinet’s customers in the APAC region. This position includes staff leadership up to Senior Director level and Profit &amp;amp; Loss (P&amp;amp;L) management responsibilities.&lt;br&gt;&lt;br&gt;Key Responsibilities:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Own and manage all Customer Success &amp;amp; Support delivery activities in the region, ensuring a world-class service for customers.&lt;/li&gt;&lt;li&gt;Act as a key member of the global CS&amp;amp;S leadership team, representing the interests of APAC while aligning with global priorities and consistency.&lt;/li&gt;&lt;li&gt;Serve as the escalation point for strategic customer issues, ensuring quick and effective resolution.&lt;/li&gt;&lt;li&gt;Exceed customer expectations in key metrics such as satisfaction, P&amp;amp;L, retention, and billings growth.&lt;/li&gt;&lt;li&gt;Drive area-level profitability and revenue, managing annual and quarterly budgeting cycles.&lt;/li&gt;&lt;li&gt;Oversee resource allocation to meet budgets and performance targets, including staff planning and hiring.&lt;/li&gt;&lt;li&gt;Lead the development of new service offerings to drive global business revenue.&lt;/li&gt;&lt;li&gt;Collaborate with Product &amp;amp; Service Sales and Sales Enablement teams to position the services portfolio for growth.&lt;/li&gt;&lt;li&gt;Standardise and implement best practices around tools, automation, workflows, and processes to ensure consistent, high-quality service delivery.&lt;/li&gt;&lt;li&gt;Develop and implement customer-centric strategies focusing on experience, satisfaction, and growth.&lt;/li&gt;&lt;li&gt;Continuously evaluate and improve operational processes, technology, and staff performance.&lt;/li&gt;&lt;li&gt;Lead staff development, focusing on customer satisfaction, retention, and growth.&lt;/li&gt;&lt;li&gt;Address escalations promptly, ensuring quick identification and resolution of service delivery issues.&lt;/li&gt;&lt;li&gt;Hire and mentor technical and management talent, fostering performance improvement.&lt;/li&gt;&lt;li&gt;Regularly report on SLA attainment and customer satisfaction to senior management.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Requirements:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Proven leadership experience in Technical Support (TAC) and at least one other key functional area such as Professional Services, Advanced Services (TAM), or Customer Services.&lt;/li&gt;&lt;li&gt;Bachelor’s degree in Computer Science or equivalent work experience.&lt;/li&gt;&lt;li&gt;Strong technical background in network architectures, LAN/WAN environments, with cybersecurity knowledge as a plus.&lt;/li&gt;&lt;li&gt;Executive presence and relationship management skills, with the ability to influence senior stakeholders.&lt;/li&gt;&lt;li&gt;Strong business and financial acumen, with a track record of sound decision-making and P&amp;amp;L management.&lt;/li&gt;&lt;li&gt;Demonstrated operational excellence in service delivery and regional profitability management.&lt;/li&gt;&lt;li&gt;Proven experience scaling customer service functions and achieving high employee satisfaction.&lt;/li&gt;&lt;li&gt;Minimum of 5+ years in technical roles, 5+ years working with enterprise customers, and 5+ years in management.&lt;/li&gt;&lt;li&gt;Strong track record of setting and achieving clear goals in Customer Success departments.&lt;/li&gt;&lt;li&gt;Excellent communication, multitasking, and adaptability under pressure.&lt;/li&gt;&lt;li&gt;A driven, self-motivated leader passionate about customer service.&lt;/li&gt;&lt;/ul&gt;

Vice President, APAC Customer Success &amp; Support

Vice President, APAC Customer Success & Support

You should have IT sales support experience, be motivated and self-starting, possess Salesforce knowledge, communicate excellently in German and English, and thrive in fast-paced, team-oriented settings.

You will plan with your Account Manager, resolve customer queries, manage leads in Salesforce, build relationships, and handle account tasks like evaluations, renewals, and quotations.

Sales & Business Development

IT & Cybersecurity

Frankfurt

<div>Inside Sales Representative - Germany
Munich, Frankfurt or Hamburg 
We are seeking motivated and focused individuals, to join our Inside Sales Team. Achieving our future goals and remaining a leader in our field, requires exceptional individuals who can share and understand our passion for success. You will work with and support our Account Managers.
Responsibilities:
<ul><li>Strategic and tactical planning with your Account Manager
</li><li>Identify customer queries and resolve to enhance customer satisfaction
</li><li>Develop end user and partner relationship
</li><li>Lead- and Opportunity Management via the CRM tool (Salesforce.com)
</li><li>Basic technical knowledge and understanding
</li><li>Provide all other tasks associated with Account Management &ndash; e.g. Arrangement of evaluations, licenses, renewals and quotations
</li></ul>Required Skills:
<ul><li>Experience with supporting a Sales Team ideally within the IT Industry &ndash; security and or networking sector
</li><li>Must be motivated, flexible and a self-starter mentality
</li><li>SFDC/Salesforce.com knowledge would be an advantage
</li><li>Excellent written and verbal communications skills (in German / partly English)
</li><li>Goal orientated and self-confident with the ability to work in a fast pace environment
</li>Able to work independently as well as part of a team 
<li>
</li></ul>Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div>

Inside Sales Representative - Germany
Munich, Frankfurt or Hamburg
We are seeking motivated and focused individuals, to join our Inside Sales Team. Achieving our future goals and remaining a leader in our field, requires exceptional individuals who can share and understand our passion for success. You will work with and support our Account Managers.
Responsibilities:
Strategic and tactical planning with your Account Manager
Identify customer queries and resolve to enhance customer satisfaction
Develop end user and partner relationship
Lead- and Opportunity Management via the CRM tool (Salesforce.com)
Basic technical knowledge and understanding
Provide all other tasks associated with Account Management – e.g. Arrangement of evaluations, licenses, renewals and quotations
Required Skills:
Experience with supporting a Sales Team ideally within the IT Industry – security and or networking sector
Must be motivated, flexible and a self-starter mentality
SFDC/Salesforce.com knowledge would be an advantage
Excellent written and verbal communications skills (in German / partly English)
Goal orientated and self-confident with the ability to work in a fast pace environment
Able to work independently as well as part of a team

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Inside Sales Representative - Germany - Fortinet

Inside Sales Representative - Germany

You need proven sales expertise, SECOPS knowledge, experience in digital transformations, and familiarity with design thinking and agile methodologies to drive business growth.

You will develop business plans, manage client relationships, maintain pipeline, achieve revenue targets, and deliver sales proposals while using Salesforce for tracking and communication.

Madrid

<div>Business Development Manager SecOps
Location: Spain 
The Business Development Manager SECOPS is responsible for establishing relationships with large and medium sized businesses (customers/partners) on behalf of Fortinet as well as maintaining and growing business with installation base partners/customers. 
 
This role will sell the breadth of Fortinet&rsquo;s capabilities, with specific focus on SECOPS engagements, infrastructure and security services. The role holder will manage the engagement and development of significant deals and have an outstanding track record of selling complex solutions and services in full collaboration with the in country/territory team of Major Account Managers, Channel Managers etc. 
Over time, there will be more and more Fortinet partners/customers whom have legacy infrastructure to run their workloads, but want to transform into the new agile, digital world. To ensure there is a stronger pull towards new world over legacy (ensuring long term customer/journey and revenues), we would need a BDM whose primary focus is on the digital world but also has legacy world experience. From an outside perspective, this will look smooth and consistent to our partners/customers/prospects.
Overall sales/technical expertise
<ul><li>Has held various roles across numerous sectors and consultancy experience desirable.
</li><li>Success track record in growing business in an international IT vendor
</li><li>Whilst big organization experience is desirable for our high growth ambition, we require other more important factors relating to a new, digital world BDM role: in our mind, a BDM who specializes in SECOPS must possess the following skills/experience/qualities because they will be engaging with our future partner/prospects/customers and selling the future digital vision
</li><li>Demonstrable expertise within SECOPS
</li><li>Understanding of modern methodologies and movements such as: design thinking, agile and lean business models as this is even more important to partners/customers and proposals
</li><li>Experience in big complex digital transformations
</li><li>Understand Innovation, how to enable innovation (different approach for each partner/customer) and how this leads to differentiation and market disruption.
</li></ul>Responsibilities/Accountabilities
<ul><li>Lead the development of an effective portfolio business plan outlining the strategy for success and maximizing revenues.
</li><li>Responsible for ensuring partner/customer satisfaction is maintained at the highest levels.
</li><li>Develop account plans that focus on client relationship development and account growth/retention within install base and net new customers/partners.
</li><li>Manage and develop a long-term sustainable pipeline of new deals, into both install base and net new parterns/customers.
</li><li>Achieve the revenue targets set out.
</li><li>Produce workable quarterly/annual business and activity plans for the region and/or market segment.
</li><li>Record and maintain all relevant information regarding partner/customers and contacts, prospects and suspects in Salesforce.
</li><li>Ensure full communication of Fortinets sales &amp; marketing objectives to all partners/customers/accounts.
</li><li>Works with third party advisory organisations and attends third party vendor meetings.
</li><li>Prepare and deliver sales proposals and presentations.
</li>Prepare partner/customer/ alliance or account planning documents for specific services and solutions. 
<li>
</li></ul>Apply now if you want to grow your career with a leading global cybersecurity company with 19 successive years of double-digit growth!!!
 
 
Fortinet is an equal opportunity employer. We value the diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, nationality in addition to any other applicable legally protected characteristics in the location in which the candidate is applying.
 
 
About Us
 
 
Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world&rsquo;s largest enterprises, service providers, and government organisations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet&rsquo;s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.</div>

Business Development Manager SecOps
Location: Spain
The Business Development Manager SECOPS is responsible for establishing relationships with large and medium sized businesses (customers/partners) on behalf of Fortinet as well as maintaining and growing business with installation base partners/customers.

This role will sell the breadth of Fortinet’s capabilities, with specific focus on SECOPS engagements, infrastructure and security services. The role holder will manage the engagement and development of significant deals and have an outstanding track record of selling complex solutions and services in full collaboration with the in country/territory team of Major Account Managers, Channel Managers etc.
Over time, there will be more and more Fortinet partners/customers whom have legacy infrastructure to run their workloads, but want to transform into the new agile, digital world. To ensure there is a stronger pull towards new world over legacy (ensuring long term customer/journey and revenues), we would need a BDM whose primary focus is on the digital world but also has legacy world experience. From an outside perspective, this will look smooth and consistent to our partners/customers/prospects.
Overall sales/technical expertise
Has held various roles across numerous sectors and consultancy experience desirable.
Success track record in growing business in an international IT vendor
Whilst big organization experience is desirable for our high growth ambition, we require other more important factors relating to a new, digital world BDM role: in our mind, a BDM who specializes in SECOPS must possess the following skills/experience/qualities because they will be engaging with our future partner/prospects/customers and selling the future digital vision
Demonstrable expertise within SECOPS
Understanding of modern methodologies and movements such as: design thinking, agile and lean business models as this is even more important to partners/customers and proposals
Experience in big complex digital transformations
Understand Innovation, how to enable innovation (different approach for each partner/customer) and how this leads to differentiation and market disruption.
Responsibilities/Accountabilities
Lead the development of an effective portfolio business plan outlining the strategy for success and maximizing revenues.
Responsible for ensuring partner/customer satisfaction is maintained at the highest levels.
Develop account plans that focus on client relationship development and account growth/retention within install base and net new customers/partners.
Manage and develop a long-term sustainable pipeline of new deals, into both install base and net new parterns/customers.
Achieve the revenue targets set out.
Produce workable quarterly/annual business and activity plans for the region and/or market segment.
Record and maintain all relevant information regarding partner/customers and contacts, prospects and suspects in Salesforce.
Ensure full communication of Fortinets sales & marketing objectives to all partners/customers/accounts.
Works with third party advisory organisations and attends third party vendor meetings.
Prepare and deliver sales proposals and presentations.
Prepare partner/customer/ alliance or account planning documents for specific services and solutions.

Apply now if you want to grow your career with a leading global cybersecurity company with 19 successive years of double-digit growth!!!


Fortinet is an equal opportunity employer. We value the diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, nationality in addition to any other applicable legally protected characteristics in the location in which the candidate is applying.


About Us


Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organisations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.

Business Development Manager SecOsps - Spain - Fortinet

Business Development Manager SecOsps - Spain

You need 5-8 years in pre-sales support and LAN/WAN admin, strong DNS, SMTP, and TCP/IP knowledge, plus expertise in network security and encryption technologies. Bachelors required.

You will qualify sales leads, lead technical discussions on sales calls, address customer inquiries, and provide post-sales training on networking solutions.

Software Engineering

<div>Systems Engineer - North
Spain 
We are looking for a Systems Engineer to work closely with a sales representative in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls. 
Responsibilities:
<ul><li>Pre-sales - assist in qualifying sales leads from a technical standpoint.
</li><li>Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
</li><li>Conversant with networking applications and solutions.
</li><li>Provide assistance to identified customers with post-sales training.
</li></ul>Required Skills:
<ul><li>5 &ndash; 8 years experience in technical/pre-sales support as a sales or systems engineer
</li><li>5 - 8 years experience in LAN/WAN/Internet services administration
</li><li>Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
</li><li>Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
</li><li>Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
</li><li>Experience with encryption and authentication technologies required
</li><li>Strong presentation skills
</li></ul>Education:
<ul><li>Bachelors Degree or equivalent experience. Graduate degree preferred.</li></ul></div>

Systems Engineer - North
Spain
We are looking for a Systems Engineer to work closely with a sales representative in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls.
Responsibilities:
Pre-sales - assist in qualifying sales leads from a technical standpoint.
Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
Conversant with networking applications and solutions.
Provide assistance to identified customers with post-sales training.
Required Skills:
5 – 8 years experience in technical/pre-sales support as a sales or systems engineer
5 - 8 years experience in LAN/WAN/Internet services administration
Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
Experience with encryption and authentication technologies required
Strong presentation skills
Education:
Bachelors Degree or equivalent experience. Graduate degree preferred.

Systems Engineer - North - Spain - Fortinet

Systems Engineer - North - Spain

You need 2+ years in technical support, Linux/Windows/OSX knowledge, TCP/IP understanding, security product experience, strong troubleshooting skills, and a related degree or equivalent experience.

You will troubleshoot Fortigate products, analyze customer systems, recommend solutions, manage technical cases, educate clients, reproduce environments for testing, and publish knowledge articles.

Vancouver

Job Description Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of our rapidly growing business. You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing. As a Technical Support Specialist, you will be involved in: * Basic troubleshooting on the core Fortinet products – Fortigate * Collection, analysis and change recommendations of configuration information * Collection and analysis of customer system information * Recommend corrective actions based on analysis * Provide Customer education where needed due to gaps in networking, product knowledge etc. * Consultation of technical documentation, bulletins and release notes for known problems * Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions. * Follow up on technical cases including proper escalation and management of the case until case closure. * Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation. * Contribute in publishing knowledge-based articles. We Are Looking For * 2+ years of experience in a technical support or system administration role in a networking/security company or equivalent education * Deep working knowledge of operating systems -- Windows, OSX, Linux * Strong understanding of TCP/IP, routing protocols, L2/L3 switches. * Experience with security products -firewalls, IDS/IPS, VPN, virus scanning. * Strong troubleshooting and problem-solving skills * Previous call center experience, preferably supporting data networking products and/or security products is desirable. * Strong communication skills, both written and verbal. * Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable. About Our Team Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions. Why Join Us We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe. The Canada base salary range for this full-time position is expected to be between $61,000 - $82,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience. Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members. All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion. #GD

Job DescriptionJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of our rapidly growing business.You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing.As a Technical Support Specialist, you will be involved in: * Basic troubleshooting on the core Fortinet products – Fortigate * Collection, analysis and change recommendations of configuration information * Collection and analysis of customer system information * Recommend corrective actions based on analysis * Provide Customer education where needed due to gaps in networking, product knowledge etc. * Consultation of technical documentation, bulletins and release notes for known problems * Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions. * Follow up on technical cases including proper escalation and management of the case until case closure. * Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation. * Contribute in publishing knowledge-based articles.      We Are Looking For * 2+ years of experience in a technical support or system administration role in a networking/security company or equivalent education * Deep working knowledge of operating systems -- Windows, OSX, Linux * Strong understanding of TCP/IP, routing protocols, L2/L3 switches. * Experience with security products -firewalls, IDS/IPS, VPN, virus scanning. * Strong troubleshooting and problem-solving skills * Previous call center experience, preferably supporting data networking products and/or security products is desirable. * Strong communication skills, both written and verbal. * Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.      About Our TeamJoin our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.Why Join UsWe encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.The Canada base salary range for this full-time position is expected to be between $61,000 - $82,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.#GD

Technical Support Specialist - Fortinet

&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of our rapidly growing business.&lt;br&gt;&lt;br&gt;You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing.&lt;br&gt;&lt;br&gt;&lt;strong&gt;As a Technical Support Specialist, you will be involved in:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Basic troubleshooting on the core Fortinet products – Fortigate&lt;/li&gt;&lt;li&gt;Collection, analysis and change recommendations of configuration information&lt;/li&gt;&lt;li&gt;Collection and analysis of customer system information&lt;/li&gt;&lt;li&gt;Recommend corrective actions based on analysis&lt;/li&gt;&lt;li&gt;Provide Customer education where needed due to gaps in networking, product knowledge etc.&lt;/li&gt;&lt;li&gt;Consultation of technical documentation, bulletins and release notes for known problems&lt;/li&gt;&lt;li&gt;Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.&lt;/li&gt;&lt;li&gt;Follow up on technical cases including proper escalation and management of the case until case closure.&lt;/li&gt;&lt;li&gt;Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation. &lt;/li&gt;&lt;li&gt;Contribute in publishing knowledge-based articles. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;We Are Looking For&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;2+ years of experience in a technical support or system administration role in a networking/security company or equivalent education&lt;/li&gt;&lt;li&gt;Deep working knowledge of operating systems -- Windows, OSX, Linux&lt;/li&gt;&lt;li&gt;Strong understanding of TCP/IP, routing protocols, L2/L3 switches.&lt;/li&gt;&lt;li&gt;Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.&lt;/li&gt;&lt;li&gt;Strong troubleshooting and problem-solving skills&lt;/li&gt;&lt;li&gt;Previous call center experience, preferably supporting data networking products and/or security products is desirable.&lt;/li&gt;&lt;li&gt;Strong communication skills, both written and verbal.&lt;/li&gt;&lt;li&gt;Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About Our Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Why Join Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.&lt;br&gt;&lt;br&gt;Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.&lt;br&gt;&lt;br&gt;The Canada base salary range for this full-time position is expected to be between $61,000 - $82,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.&lt;br&gt;&lt;br&gt;Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee &amp;amp; Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.&lt;br&gt;&lt;br&gt;All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.&lt;br&gt;&lt;br&gt;#GD

Fortinet

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Competitive salary and incentive compensation, stock awards, health and welfare benefits.

A 401(k) savings plan with a company match.

Paid time off and wellness programs.

We recognize outstanding performers as “FortiChamps” with cash and stock awards.