Health Insurance

Pension Plan

Sick Pay

Annual Leave

Bike to Work Scheme

Large

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s Top 50 Companies that Care, Live Nation Entertainment is the global leader in live events and ticketing. With business operations and corporate functions across major divisions including Ticketmaster, Concerts, Media & Sponsorship and Artist Nation, we offer exciting opportunities across every discipline.

Generous vacation, healthcare, and retirement benefits are just some of the perks we offer our full-time, global workforce. For any stage in your career, our benefits are designed to help you live life to the fullest. We offer student loan repayment, 6 months paid caregiver leave, Roadie Babies (bring your little ones & a caretaker on your work trips), Music@Home (cultivate your little ones music interest), and tuition reimbursement for ongoing career development. Plus, you'll have access to free concerts, festivals, and more through our exclusive employee ticket concierge.

Entertainment & Media

Live Nation Entertainment

Media

Live Nation produces more concerts, sell more tickets and connects more brands to music than anyone else in the world.

You need 3-4 years in HR, a Bachelor’s degree, California labor law knowledge, strong communication skills, and familiarity with HR software; Workday experience is a plus.

You will handle employee relations, resolve conflicts, ensure policy adherence, manage onboarding, assist at events, and maintain HRIS data management.

Customer Relations

People, HR & Administration

<div>Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world&rsquo;s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media &amp; Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &amp; Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation&rsquo;s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it&rsquo;s no wonder we are certified as a Great Place to Work organization and one of People Magazine&rsquo;s &ldquo;50 Companies that Care&rdquo;. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
 
We are seeking an HR Generalist who will be responsible for the administration of human resource functions and duties for the small clubs in Venue Nation. Reporting to the Director of HR, the selected candidate will proactively partner with their client groups to achieve organizational objectives. This role will also require some travel and a willingness to learn about the business by working alongside the local teams within the Venue Nation division.
WHAT THIS ROLE WILL DO
<ul><li>Responsible for general Employee Relations activities, including coaching and counseling for managers and employees.
</li><li>First escalation point for employees in resolving conflicts/complaints - Investigate complaints, prepare findings and resolutions for review by the Director or Manager of Human Resources and the appropriate members of management
</li><li>Ensure proper administration and adherence to Corporate policies and procedures
</li><li>Responsible for ensuring proper on-boarding of new employees.
</li><li>On an as-needed basis, participate in on-site employment-related administration activities for various large concerts and festivals
</li><li>Data entry &amp; management through our HRIS (Workday)
</li></ul>WHAT THIS PERSON WILL BRING
<ul><li>Able to deal with complex, varied issues, covering the entire HR spectrum
</li><li>Proven ability to deliver pro-active HR practices and initiatives
</li><li>Track record of rapidly establishing effective working relationships and able to work comfortably with remote teams
</li><li>Detailed knowledge and understanding of the wider external HR environment and how best practice can be adapted /developed to support division strategies
</li><li>Knowledge of employment law and HR best practices
</li><li>Excellent written and communication skills
</li><li>Technical skills include, Microsoft Word, Excel, PowerPoint; familiarity with various HR software (previous Workday experience is a plus)
</li><li>California labor law knowledge is a must.
</li></ul>EDUCATION &amp; KNOWLEDGE DESIRED
<ul><li>Bachelor's degree in Human Resources or related experience
</li><li>3-4 year&rsquo;s experience in Human Resources, preferably in a service-oriented industry.
</li></ul>BENEFITS &amp; PERKS - Our motto is &lsquo;Taking Care of Our Own&rsquo; through 6 pillars of benefits:
<ul><li>HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
</li><li>YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
</li><li>WEALTH: 401(k) program with company match, Stock Program Reimbursement
</li><li>FAMILY: New parent programs &amp; support including caregiver leave and infertility support
</li><li>CAREER: Tuition reimbursement, student loan repayment internal growth and development programs &amp; trainings
</li><li>OTHERS: Crowdfunding network
</li></ul>EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It&rsquo;s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. 
 
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate&rsquo;s education, training, and experience, as well as the position&rsquo;s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee&rsquo;s salary history will not be used in compensation decisions.
-
The expected compensation for this position is:
$61,000.00 USD - $77,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.</div>

Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB

We are seeking an HR Generalist who will be responsible for the administration of human resource functions and duties for the small clubs in Venue Nation. Reporting to the Director of HR, the selected candidate will proactively partner with their client groups to achieve organizational objectives. This role will also require some travel and a willingness to learn about the business by working alongside the local teams within the Venue Nation division.
WHAT THIS ROLE WILL DO
Responsible for general Employee Relations activities, including coaching and counseling for managers and employees.
First escalation point for employees in resolving conflicts/complaints - Investigate complaints, prepare findings and resolutions for review by the Director or Manager of Human Resources and the appropriate members of management
Ensure proper administration and adherence to Corporate policies and procedures
Responsible for ensuring proper on-boarding of new employees.
On an as-needed basis, participate in on-site employment-related administration activities for various large concerts and festivals
Data entry & management through our HRIS (Workday)
WHAT THIS PERSON WILL BRING
Able to deal with complex, varied issues, covering the entire HR spectrum
Proven ability to deliver pro-active HR practices and initiatives
Track record of rapidly establishing effective working relationships and able to work comfortably with remote teams
Detailed knowledge and understanding of the wider external HR environment and how best practice can be adapted /developed to support division strategies
Knowledge of employment law and HR best practices
Excellent written and communication skills
Technical skills include, Microsoft Word, Excel, PowerPoint; familiarity with various HR software (previous Workday experience is a plus)
California labor law knowledge is a must.
EDUCATION & KNOWLEDGE DESIRED
Bachelor's degree in Human Resources or related experience
3-4 year’s experience in Human Resources, preferably in a service-oriented industry.
BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
WEALTH: 401(k) program with company match, Stock Program Reimbursement
FAMILY: New parent programs & support including caregiver leave and infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Crowdfunding network
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
-
The expected compensation for this position is:
$61,000.00 USD - $77,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

LN Concerts, HR Generalist - Live Nation Entertainment

United States

<div>
 Job Summary:
 WHO ARE WE? 
 Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media &amp; Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &amp; Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
 
 Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
 
 WHO ARE YOU? 
 Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
 
 THE JOB We are seeking an HR Generalist who will be responsible for the administration of human resource functions and duties for the small clubs in Venue Nation. Reporting to the Director of HR, the selected candidate will proactively partner with their client groups to achieve organizational objectives. This role will also require some travel and a willingness to learn about the business by working alongside the local teams within the Venue Nation division.
 
 WHAT THIS ROLE WILL DO 
 <ul>
 <li>Responsible for general Employee Relations activities, including coaching and counseling for managers and employees.</li>
 <li>First escalation point for employees in resolving conflicts/complaints - Investigate complaints, prepare findings and resolutions for review by the Director or Manager of Human Resources and the appropriate members of management</li>
 <li>Ensure proper administration and adherence to Corporate policies and procedures</li>
 <li>Responsible for ensuring proper on-boarding of new employees.</li>
 <li>On an as-needed basis, participate in on-site employment-related administration activities for various large concerts and festivals</li>
 <li>Data entry &amp; management through our HRIS (Workday)</li>
 </ul>
 
 WHAT THIS PERSON WILL BRING 
 <ul>
 <li>Able to deal with complex, varied issues, covering the entire HR spectrum</li>
 <li>Proven ability to deliver pro-active HR practices and initiatives</li>
 <li>Track record of rapidly establishing effective working relationships and able to work comfortably with remote teams</li>
 <li>Detailed knowledge and understanding of the wider external HR environment and how best practice can be adapted /developed to support division strategies</li>
 <li>Knowledge of employment law and HR best practices</li>
 <li>Excellent written and communication skills</li>
 <li>Technical skills include, Microsoft Word, Excel, PowerPoint; familiarity with various HR software (previous Workday experience is a plus)</li>
 <li>California labor law knowledge is a must.</li>
 </ul>
 
 EDUCATION &amp; KNOWLEDGE DESIRED 
 <ul>
 <li>Bachelor's degree in Human Resources or related experience</li>
 <li>3-4 year’s experience in Human Resources, preferably in a service-oriented industry.</li>
 </ul>
 
 BENEFITS &amp; PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
 <ul>
 <li>HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)</li>
 <li>YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets</li>
 <li>WEALTH: 401(k) program with company match, Stock Program Reimbursement</li>
 <li>FAMILY: New parent programs &amp; support including caregiver leave and infertility support</li>
 <li>CAREER: Tuition reimbursement, student loan repayment internal growth and development programs &amp; trainings</li>
 <li>OTHERS: Crowdfunding network</li>
 </ul>
 
 EQUAL EMPLOYMENT OPPORTUNITY 
 We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. 
 Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
 
 We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
 
 We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
 
 HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
 
 Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
 
 **Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
 -
 The expected compensation for this position is:$61,000.00 USD - $77,000.00 USD 
 ** Pay is based on a number of factors including market location, qualifications, skills, and experience.
</div>

Live Nation

LN Concerts, HR Generalist

You need experience in a similar role, strong admin skills, excellent German and English (French preferred), MS Office proficiency, attention to detail, and a positive, flexible attitude.

You will manage office supplies, coordinate appointments, support various departments, handle contracts, assist in events, and facilitate communication across teams while ensuring smooth operations.

Facilities Management

Zürich

<div>Job Summary:
JOB DESCRIPTION &ndash; OFFICE ADMINISTRATOR
Location: D&Uuml;BENDORF, Z&Uuml;RICH, SWITZERLAND
Division: Ticketmaster Central Europe | Market Switzerland
Contract Terms: Full time (42.5 hours per week)
THE JOB
The Office Administrator within the Ticketmaster-CH team is a role with these principal functions:
To ensure services are provided efficiently and to a high standard for Ticketmaster&rsquo;s office to run smoothly. The role involves all aspects of Office Management, interaction with landlord regarding facility management, including manual tasks and ensuring the office is health &amp; safety compliant on a day-to-day basis.
Supporting the local Ticketmaster-CH team with administrative tasks, coordinating travel and events as may be required, ensuring a high quality of welcome for visitors to the TM offices, and working closely with regional counterparts to optimize administrative processes and aligning with global practices wherever possible.
Acting as a point of contact for clients, partners and service providers in their interaction with the local Ticketmaster-CH team and office. Ensuring a high quality of communication and dissemination on of information.
WHAT YOU WILL BE DOING
<ul><li>Oversee inventory and supplies for the office / building.
</li><li>Maintain, adjust, and establish office policies.
</li><li>Oversee and liaise with outside contractors and provide onsite orientation.
</li><li>Collaborate with landlord and building manager regarding service budgets and office renovations.
</li><li>Administration of keys and keycards for the business premises.
</li><li>Provide general support to visitors.
</li><li>Internal and external appointment coordination for our local MD.
</li><li>Travel planning, booking and travel expense reporting for our team members and local MD as may be required,
</li><li>Organization of team events such as: Christmas parties, summer parties, Teambuilding events (Passport program and other).
</li><li>Process incoming and outgoing mail.
</li><li>Contracts management: monitor contracts process, archiving, creation of resubmissions and monitoring of deadlines.
</li><li>Cooperation with various departments and ensuring smooth communication between departments.
</li><li>Support of the Sales Department: communication with promoters, external vendors/suppliers, tenders, research, trade show planning.
</li><li>Support of the Customer Service Department: precedence of incoming mail, customer communication.
</li><li>Support of the Legal Department: allocating tasks and assignments to various departments and monitoring deadlines regarding dunning notices, insolvency proceedings and customer complaints.
</li><li>Support of the HR/Finance Department: assisting in the On- and Offboarding of employees, processing of incoming and outgoing mail, assisting in the management of general employee benefits. Responsible for maintaining accurate and digital filing system.
</li><li>Support of the Accounting Department: preparatory accounting, verification and digitalization of incoming invoices, cash/treasury management, credit card accounting.
</li><li>Collaboration on live events, supporting the onsite teams on selected occasions.
</li></ul>WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
<ul><li>Experience in a similar role.
</li><li>Highly proactive, organised, and capable of managing multiple priorities.
</li><li>A strong administrator background with ability to multi-task in a fast-paced environment and meet tight deadlines.
</li><li>Excellent spoken and written German and English language skills. French is preferred.
</li><li>Excellent communication skills.
</li><li>Strong attention to detail.
</li><li>Proficient to advanced skills with all MS office products.
</li><li>Promotes a positive and friendly attitude to work.
</li><li>Responds with flexibility and resilience when faced with multiple demands, shifting priorities or rapid change.
</li></ul>YOU (BEHAVIORAL SKILLS)
<ul><li>Relationship Management &amp; Collaboration - building and fostering strong trust-based relationships with clients and internal partners across the organization. Ability to manage conflict effectively and productively. A skilful and collaborative team player with the ability to network effectively up, down and across the business. Intuitive and empathetic.
</li><li>Problem Solving and Innovation - Gathering appropriate perspective and insights related to client issues and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner.
</li><li>Personal Credibility/Integrity - Possess a track record of success, have earned trust, instill confidence in others, have credibility and buy in with key business leaders, demonstrate integrity, ask important questions, frame complex ideas in useful ways, take appropriate risks, provide candid observations, and offer alternative perspectives on business issues. S/he should be forthright, direct and widely trusted. Demonstrates humility.
</li><li>Effective Communication/Facilitation Skills - Be an effective and articulate communicator, work with managers to send clear and consistent messages, be an effective communicator in writing, facilitation, facilitate internal communication processes, and facilitate dissemination of internal customer information.
</li><li>Organizational Skills - Manages competing priorities of several teams/departments/locations. Task and project management orientation (with the ability to hold others accountable). Able to work independently
</li></ul>LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world&rsquo;s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world&rsquo;s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you&rsquo;re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Onsite</div>

Job Summary:
JOB DESCRIPTION – OFFICE ADMINISTRATOR
Location: DÜBENDORF, ZÜRICH, SWITZERLAND
Division: Ticketmaster Central Europe | Market Switzerland
Contract Terms: Full time (42.5 hours per week)
THE JOB
The Office Administrator within the Ticketmaster-CH team is a role with these principal functions:
To ensure services are provided efficiently and to a high standard for Ticketmaster’s office to run smoothly. The role involves all aspects of Office Management, interaction with landlord regarding facility management, including manual tasks and ensuring the office is health & safety compliant on a day-to-day basis.
Supporting the local Ticketmaster-CH team with administrative tasks, coordinating travel and events as may be required, ensuring a high quality of welcome for visitors to the TM offices, and working closely with regional counterparts to optimize administrative processes and aligning with global practices wherever possible.
Acting as a point of contact for clients, partners and service providers in their interaction with the local Ticketmaster-CH team and office. Ensuring a high quality of communication and dissemination on of information.
WHAT YOU WILL BE DOING
Oversee inventory and supplies for the office / building.
Maintain, adjust, and establish office policies.
Oversee and liaise with outside contractors and provide onsite orientation.
Collaborate with landlord and building manager regarding service budgets and office renovations.
Administration of keys and keycards for the business premises.
Provide general support to visitors.
Internal and external appointment coordination for our local MD.
Travel planning, booking and travel expense reporting for our team members and local MD as may be required,
Organization of team events such as: Christmas parties, summer parties, Teambuilding events (Passport program and other).
Process incoming and outgoing mail.
Contracts management: monitor contracts process, archiving, creation of resubmissions and monitoring of deadlines.
Cooperation with various departments and ensuring smooth communication between departments.
Support of the Sales Department: communication with promoters, external vendors/suppliers, tenders, research, trade show planning.
Support of the Customer Service Department: precedence of incoming mail, customer communication.
Support of the Legal Department: allocating tasks and assignments to various departments and monitoring deadlines regarding dunning notices, insolvency proceedings and customer complaints.
Support of the HR/Finance Department: assisting in the On- and Offboarding of employees, processing of incoming and outgoing mail, assisting in the management of general employee benefits. Responsible for maintaining accurate and digital filing system.
Support of the Accounting Department: preparatory accounting, verification and digitalization of incoming invoices, cash/treasury management, credit card accounting.
Collaboration on live events, supporting the onsite teams on selected occasions.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Experience in a similar role.
Highly proactive, organised, and capable of managing multiple priorities.
A strong administrator background with ability to multi-task in a fast-paced environment and meet tight deadlines.
Excellent spoken and written German and English language skills. French is preferred.
Excellent communication skills.
Strong attention to detail.
Proficient to advanced skills with all MS office products.
Promotes a positive and friendly attitude to work.
Responds with flexibility and resilience when faced with multiple demands, shifting priorities or rapid change.
YOU (BEHAVIORAL SKILLS)
Relationship Management & Collaboration - building and fostering strong trust-based relationships with clients and internal partners across the organization. Ability to manage conflict effectively and productively. A skilful and collaborative team player with the ability to network effectively up, down and across the business. Intuitive and empathetic.
Problem Solving and Innovation - Gathering appropriate perspective and insights related to client issues and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner.
Personal Credibility/Integrity - Possess a track record of success, have earned trust, instill confidence in others, have credibility and buy in with key business leaders, demonstrate integrity, ask important questions, frame complex ideas in useful ways, take appropriate risks, provide candid observations, and offer alternative perspectives on business issues. S/he should be forthright, direct and widely trusted. Demonstrates humility.
Effective Communication/Facilitation Skills - Be an effective and articulate communicator, work with managers to send clear and consistent messages, be an effective communicator in writing, facilitation, facilitate internal communication processes, and facilitate dissemination of internal customer information.
Organizational Skills - Manages competing priorities of several teams/departments/locations. Task and project management orientation (with the ability to hold others accountable). Able to work independently
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Onsite

Office Administrator - Live Nation Entertainment

Office Administrator

You need 2+ years in marketing or music, understand advertising, communicate well, build relationships, know social media, be creative, work flexible hours, and love live electronic music events.

You will manage event marketing execution, negotiate plans, collaborate on promotions, develop media relationships, coordinate creative, and support shows while engaging with partners and clients.

Marketing

Toronto

Job Summary: Who are we? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 550 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Who are you? Passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!  The Role: As part of the Marketing team, you will oversee all aspects of the marketing of concerts and events with a strong focus on promotions and relationship management. Responsibilities: * Quarterback the execution of self/co-promoted events as assigned; create and foster positive working relationships with partners and clients. * Negotiate, develop, and execute marketing plans, including collaborating with paid marketing department and various other external and internal partners. * Liaise with partners to determine and plan on-sale dates and sales budgets; oversee the Event Marketing Operation * Develop and maintain relationships with media promotions departments and other industry professionals * Create, negotiate, and execute individual promotional initiatives with media and sponsors; assist during the night of show * Coordinate in-house advertising initiatives for all live events and assist with publicity strategies where applicable * Develop and execute social media marketing plans in addition to traditional media promotions for events as assigned * Order, manage, and coordinate creative for marketing campaigns, including for paid, organic, and promotional purposes * Attend shows and occasionally capture content * Work with team members to develop and present exciting pitches for artists and partners * Participate in special event projects and perform other related duties as requested Qualifications: * A minimum of 2 years related experience in a marketing or music industry-related position * An understanding of Advertising and Promotional principles * Proven ability to listen, understand and communicate effectively * Demonstrated ability to build and develop professional relationships * Knowledge in social media and best practices * Ability to take direction while also displaying strong personal initiative * A creative thinker and self-starter * Available to work evenings and weekends as required * A positive, winning attitude, incorporating integrity, confidentiality and discretion * Ability to work well within a team environment * Interest in a variety of music genres and live events, particularly in electronic music Benefits and Perks - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: * HEALTH: Medical, Dental and Vision benefits for you and your family, along with Employee Assistant Programs through Modern Health and ComPsych * YOURSELF: Paid time off policy including holiday closures, and sick time for you and dependents, along with free concert tickets * WEALTH: RRSP program with company match, Stock Program Reimbursement * FAMILY: New parent programs & support including caregiver leave and baby bonus, and infertility support * CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings * OTHERS: Volunteer time off, crowdfunding network, gender reassignment support We thank all candidates for their interest, only those who will be selected for an interview will be contacted. Physical Requirements/Work Environment Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels. Employment Equity Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs. Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Job Summary:Who are we?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 550 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.Who are you?Passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! The Role:As part of the Marketing team, you will oversee all aspects of the marketing of concerts and events with a strong focus on promotions and relationship management.Responsibilities: * Quarterback the execution of self/co-promoted events as assigned; create and foster positive working relationships with partners and clients. * Negotiate, develop, and execute marketing plans, including collaborating with paid marketing department and various other external and internal partners. * Liaise with partners to determine and plan on-sale dates and sales budgets; oversee the Event Marketing Operation * Develop and maintain relationships with media promotions departments and other industry professionals * Create, negotiate, and execute individual promotional initiatives with media and sponsors; assist during the night of show * Coordinate in-house advertising initiatives for all live events and assist with publicity strategies where applicable * Develop and execute social media marketing plans in addition to traditional media promotions for events as assigned * Order, manage, and coordinate creative for marketing campaigns, including for paid, organic, and promotional purposes * Attend shows and occasionally capture content * Work with team members to develop and present exciting pitches for artists and partners * Participate in special event projects and perform other related duties as requested      Qualifications: * A minimum of 2 years related experience in a marketing or music industry-related position * An understanding of Advertising and Promotional principles * Proven ability to listen, understand and communicate effectively * Demonstrated ability to build and develop professional relationships * Knowledge in social media and best practices * Ability to take direction while also displaying strong personal initiative * A creative thinker and self-starter * Available to work evenings and weekends as required * A positive, winning attitude, incorporating integrity, confidentiality and discretion * Ability to work well within a team environment * Interest in a variety of music genres and live events, particularly in electronic music      Benefits and Perks - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: * HEALTH: Medical, Dental and Vision benefits for you and your family, along with Employee Assistant Programs through Modern Health and ComPsych * YOURSELF: Paid time off policy including holiday closures, and sick time for you and dependents, along with free concert tickets * WEALTH: RRSP program with company match, Stock Program Reimbursement * FAMILY: New parent programs & support including caregiver leave and baby bonus, and infertility support * CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings * OTHERS: Volunteer time off, crowdfunding network, gender reassignment support      We thank all candidates for their interest, only those who will be selected for an interview will be contacted.Physical Requirements/Work EnvironmentSits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.Employment EquityLive Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Marketing Manager - Live Nation Entertainment

Job Summary:&lt;br&gt;&lt;br&gt;&lt;strong&gt;Who are we?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media &amp;amp; Sponsorship. Ticketmaster is the global leader in event ticketing with over 550 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &amp;amp; Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Who are you?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! &lt;br&gt;&lt;br&gt;&lt;strong&gt;The Role:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As part of the Marketing team, you will oversee all aspects of the marketing of concerts and events with a strong focus on promotions and relationship management.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Quarterback the execution of self/co-promoted events as assigned; create and foster positive working relationships with partners and clients.&lt;/li&gt;&lt;li&gt;Negotiate, develop, and execute marketing plans, including collaborating with paid marketing department and various other external and internal partners.&lt;/li&gt;&lt;li&gt;Liaise with partners to determine and plan on-sale dates and sales budgets; oversee the Event Marketing Operation&lt;/li&gt;&lt;li&gt;Develop and maintain relationships with media promotions departments and other industry professionals&lt;/li&gt;&lt;li&gt;Create, negotiate, and execute individual promotional initiatives with media and sponsors; assist during the night of show&lt;/li&gt;&lt;li&gt;Coordinate in-house advertising initiatives for all live events and assist with publicity strategies where applicable&lt;/li&gt;&lt;li&gt;Develop and execute social media marketing plans in addition to traditional media promotions for events as assigned&lt;/li&gt;&lt;li&gt;Order, manage, and coordinate creative for marketing campaigns, including for paid, organic, and promotional purposes&lt;/li&gt;&lt;li&gt;Attend shows and occasionally capture content&lt;/li&gt;&lt;li&gt;Work with team members to develop and present exciting pitches for artists and partners&lt;/li&gt;&lt;li&gt;Participate in special event projects and perform other related duties as requested&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A minimum of 2 years related experience in a marketing or music industry-related position&lt;/li&gt;&lt;li&gt;An understanding of Advertising and Promotional principles&lt;/li&gt;&lt;li&gt;Proven ability to listen, understand and communicate effectively&lt;/li&gt;&lt;li&gt;Demonstrated ability to build and develop professional relationships&lt;/li&gt;&lt;li&gt;Knowledge in social media and best practices&lt;/li&gt;&lt;li&gt;Ability to take direction while also displaying strong personal initiative&lt;/li&gt;&lt;li&gt;A creative thinker and self-starter&lt;/li&gt;&lt;li&gt;Available to work evenings and weekends as required&lt;/li&gt;&lt;li&gt;A positive, winning attitude, incorporating integrity, confidentiality and discretion&lt;/li&gt;&lt;li&gt;Ability to work well within a team environment&lt;/li&gt;&lt;li&gt;Interest in a variety of music genres and live events, particularly in electronic music&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits and Perks&lt;/strong&gt; - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;HEALTH: Medical, Dental and Vision benefits for you and your family, along with Employee Assistant Programs through Modern Health and ComPsych &lt;/li&gt;&lt;li&gt;YOURSELF: Paid time off policy including holiday closures, and sick time for you and dependents, along with free concert tickets &lt;/li&gt;&lt;li&gt;WEALTH: RRSP program with company match, Stock Program Reimbursement &lt;/li&gt;&lt;li&gt;FAMILY: New parent programs &amp;amp; support including caregiver leave and baby bonus, and infertility support &lt;/li&gt;&lt;li&gt;CAREER: Tuition reimbursement, student loan repayment internal growth and development programs &amp;amp; trainings &lt;/li&gt;&lt;li&gt;OTHERS: Volunteer time off, crowdfunding network, gender reassignment support &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;We thank all candidates for their interest, only those who will be selected for an interview will be contacted.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;Physical Requirements/Work Environment&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Employment Equity &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Hiring Practices &lt;br&gt;&lt;br&gt;&lt;/strong&gt;The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.&lt;br&gt;&lt;br&gt;&lt;em&gt;This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.&lt;/em&gt;

Marketing Manager

You need customer service experience, multi-tasking skills, adaptability, critical thinking, and a positive attitude. Familiarity with Ticketmaster apps is a plus. Flexibility for shifts is essential.

You will assist fans, resolve issues, monitor inquiries, support agents, collaborate with teams, and ensure accurate information is provided to enhance fan experience.

Sales & Business Development

Melbourne

<div>Job Summary:
THE TEAM
The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans. SRT are the incubators and iterators of customer resolutions.
SRT find solutions by directly liaising with clients via the Direct to Client program and other internal departments. The team will support staff by effectively and efficiently resolving customer and agent queries at the first opportunity.
SRT is ever-evolving and can be ambiguous in nature &ndash; a big part of this role and team is proactively finding answers to questions that may not yet be documented and ensuring that documentation requests are raised for agents in the future.
THE JOB
Being a Service Resolution Team member is about building fan trust by finding resolutions in an ever-changing environment.
To be successful, SRT will also need to build strong rapport with internal and external stakeholders.
WHAT YOU WILL BE DOING
<ul><li>Provide a high level of service to all fans
</li><li>Assist in answering questions from representatives both on and offshore
</li><li>Investigate customer claims to resolve issues/requests
</li><li>Accept problematic calls from representatives and determine resolution or need for escalation
</li><li>Daily monitoring of the SRT mailboxes, relevant Zendesk queues and resolve customer queries from clients and internal teams
</li><li>Support Outlet Services
</li><li>Work closely with Supervisors to offer feedback on any agents needing further assistance, coaching and support
</li><li>Work closely with the Client Managers and/or Clients, building strong relationships and looking at proactive ways to improve our processes, reducing the volume and increasing fan experience
</li><li>Liaise with all internal departments such as Marketplace Support, Finance &amp; Fraud, Client Managers, Supervisors, Knowledge Analysts and Training &amp; Quality to improve utilization of information resources for the Contact Centre
</li><li>When assisting agents and/or fans, ensuring there is appropriate knowledge articles available for agents and that fan facing information is accurate and fit for purpose
</li><li>Liaise with relevant teams for any out of balance accounts, rejected refunds and/or any orders impacted by outages or business disruptions
</li><li>Undertake other duties as required by management
</li></ul>WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
<ul><li>Knowledge and Experience of all Ticketmaster applications (desirable not essential)
</li><li>Strong understanding of Ticketmaster business operations and eco-system, as well as general ticketing practices
</li><li>Customer service background whether face to face or on the phones
</li><li>Manage multiple tasks at the same time, with the ability to meet targets and deadlines in a busy, fast paced, dynamic environment
</li><li>You have the flexibility to work any shift, including nights and especially weekends. This also includes being a part of the Service Resolution rotating roster
</li><li>Ability to embrace change and adapt as we continue to define this new role
</li><li>Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with and without supervision and guidance from supervisors/managers
</li><li>Ability to work as part of a team to achieve individual and team results
</li><li>The preferred candidate should have a good attendance record, productivity and Quality Assurance (QA) scores
</li><li>Also responsible for other duties/projects as assigned by business management as needed
</li><li>Due to PCI compliance requirements a police clearance check is required to perform this position
</li></ul>YOU (BEHAVIOURAL SKILLS)
<ul><li>A positive, friendly, can-do attitude
</li><li>Inquisitive mind and proactive problem-solving approach
</li><li>Strong critical thinking skills
</li><li>Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instances
</li><li>A strong work ethic with the ability to adapt to the demands and requirements of the business
</li><li>Responds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid change
</li><li>The passion for providing world-class experience for our fans and clients
</li><li>A team player with a willingness to help
</li><li>The ability to take feedback on board in a constructive manner (remember feedback is a gift!)
</li><li>A desire and displayed ability to do well and progress in ever changing fast paced environment
</li></ul>LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world&rsquo;s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world&rsquo;s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you&rsquo;re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
#TMAU
#LI-NL1
#TM-Onsite</div>

Job Summary:
THE TEAM
The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans. SRT are the incubators and iterators of customer resolutions.
SRT find solutions by directly liaising with clients via the Direct to Client program and other internal departments. The team will support staff by effectively and efficiently resolving customer and agent queries at the first opportunity.
SRT is ever-evolving and can be ambiguous in nature – a big part of this role and team is proactively finding answers to questions that may not yet be documented and ensuring that documentation requests are raised for agents in the future.
THE JOB
Being a Service Resolution Team member is about building fan trust by finding resolutions in an ever-changing environment.
To be successful, SRT will also need to build strong rapport with internal and external stakeholders.
WHAT YOU WILL BE DOING
Provide a high level of service to all fans
Assist in answering questions from representatives both on and offshore
Investigate customer claims to resolve issues/requests
Accept problematic calls from representatives and determine resolution or need for escalation
Daily monitoring of the SRT mailboxes, relevant Zendesk queues and resolve customer queries from clients and internal teams
Support Outlet Services
Work closely with Supervisors to offer feedback on any agents needing further assistance, coaching and support
Work closely with the Client Managers and/or Clients, building strong relationships and looking at proactive ways to improve our processes, reducing the volume and increasing fan experience
Liaise with all internal departments such as Marketplace Support, Finance & Fraud, Client Managers, Supervisors, Knowledge Analysts and Training & Quality to improve utilization of information resources for the Contact Centre
When assisting agents and/or fans, ensuring there is appropriate knowledge articles available for agents and that fan facing information is accurate and fit for purpose
Liaise with relevant teams for any out of balance accounts, rejected refunds and/or any orders impacted by outages or business disruptions
Undertake other duties as required by management
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Knowledge and Experience of all Ticketmaster applications (desirable not essential)
Strong understanding of Ticketmaster business operations and eco-system, as well as general ticketing practices
Customer service background whether face to face or on the phones
Manage multiple tasks at the same time, with the ability to meet targets and deadlines in a busy, fast paced, dynamic environment
You have the flexibility to work any shift, including nights and especially weekends. This also includes being a part of the Service Resolution rotating roster
Ability to embrace change and adapt as we continue to define this new role
Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with and without supervision and guidance from supervisors/managers
Ability to work as part of a team to achieve individual and team results
The preferred candidate should have a good attendance record, productivity and Quality Assurance (QA) scores
Also responsible for other duties/projects as assigned by business management as needed
Due to PCI compliance requirements a police clearance check is required to perform this position
YOU (BEHAVIOURAL SKILLS)
A positive, friendly, can-do attitude
Inquisitive mind and proactive problem-solving approach
Strong critical thinking skills
Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instances
A strong work ethic with the ability to adapt to the demands and requirements of the business
Responds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid change
The passion for providing world-class experience for our fans and clients
A team player with a willingness to help
The ability to take feedback on board in a constructive manner (remember feedback is a gift!)
A desire and displayed ability to do well and progress in ever changing fast paced environment
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
#TMAU
#LI-NL1
#TM-Onsite

Service Resolution Representative - Live Nation Entertainment

Service Resolution Representative

You should have an interest in Risk Management, strong analytical and communication skills, and a basic understanding of risk assessment. A related degree or industry experience is a plus.

You will support risk assessments, assist in reporting and documentation for suppliers, analyze security and legal issues, shadow senior staff, and present your experiences to leadership.

IT & Cybersecurity

Business, Operations & Strategy

London

<div>
 Job Summary:
 Who are we? 
 Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media &amp; Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &amp; Sponsorship to create strategic music marketing programs that connect over 900 brands with the 86 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
 
 Who are you? 
 Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
 
 The Role: 
 We are looking for a Third Party Risk Intern to join our Third Party Risk Management (TPRM) team, initially on a 3 month contract, working 20 hours per week. The successful candidate for this role would be responsible for providing support in assisting the team evaluate and assess third party risk through robust supplier due diligence and partnering with the business to make more informed supplier management decisions. This intern will learn about Live Nation Entertainment’s supplier procedures, acting with the highest level of integrity and ethical standards in all aspect of their job performance.
 
 What you will do: 
 <ul>
 <li>Support and participate in risk assessments of Live Nation Entertainment’s third party suppliers, including technical security reviews</li>
 <li>Assist with reporting of the supplier program and reviewing documentation for potential and existing suppliers</li>
 <li>Analyze possible security, privacy, health, or legal regulatory issues as part of supplier risk assessment and convey results to both supplier and internal business management</li>
 <li>Shadow more senior members with supplier risk assessment issues or internal deliverables such as documenting an internal review process, or creating a Risk Summary for potential supplier</li>
 <li>Present to senior leaders at the end of internship about the experience and learnings</li>
 </ul>
 
 What we’re looking for: 
 <ul>
 <li>An interest in beginning a career in Risk Management, Supply Chain, Corporate Social Responsibility, due diligence, Information Security, Privacy, or Compliance</li>
 <li>Strong analytical problem-solving skills and confidence in collaborating with internal and external partners</li>
 <li>Proficient communication skills and strong desire to work in a team environment</li>
 <li>Basic understanding of risk assessment methodologies and best practices is a plus</li>
 <li>Currently pursuing/having completed a degree or Masters in Information Technology, Compliance, Risk Management or related field of study or experience in industry is a plus.</li>
 </ul>
 
 Equal Opportunities: 
 We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
</div>


 Job Summary:
 Who are we? 
 Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 900 brands with the 86 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
 
 Who are you? 
 Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
 
 The Role: 
 We are looking for a Third Party Risk Intern to join our Third Party Risk Management (TPRM) team, initially on a 3 month contract, working 20 hours per week. The successful candidate for this role would be responsible for providing support in assisting the team evaluate and assess third party risk through robust supplier due diligence and partnering with the business to make more informed supplier management decisions. This intern will learn about Live Nation Entertainment’s supplier procedures, acting with the highest level of integrity and ethical standards in all aspect of their job performance.
 
 What you will do: 
 
  Support and participate in risk assessments of Live Nation Entertainment’s third party suppliers, including technical security reviews
  Assist with reporting of the supplier program and reviewing documentation for potential and existing suppliers
  Analyze possible security, privacy, health, or legal regulatory issues as part of supplier risk assessment and convey results to both supplier and internal business management
  Shadow more senior members with supplier risk assessment issues or internal deliverables such as documenting an internal review process, or creating a Risk Summary for potential supplier
  Present to senior leaders at the end of internship about the experience and learnings
 
 
 What we’re looking for: 
 
  An interest in beginning a career in Risk Management, Supply Chain, Corporate Social Responsibility, due diligence, Information Security, Privacy, or Compliance
  Strong analytical problem-solving skills and confidence in collaborating with internal and external partners
  Proficient communication skills and strong desire to work in a team environment
  Basic understanding of risk assessment methodologies and best practices is a plus
  Currently pursuing/having completed a degree or Masters in Information Technology, Compliance, Risk Management or related field of study or experience in industry is a plus.
 
 
 Equal Opportunities: 
 We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.


Live Nation Entertainment

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