Large

Red Hat is the world’s leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, hybrid cloud, edge, and Kubernetes technologies.

We hire creative, passionate people who are ready to contribute their ideas, help solve complex problems, and make an impact. 

Technology

Red Hat

The leading provider of enterprise open source solutions.

You need customer support experience, Linux administration skills, clear communication, enterprise Linux/UNIX support, scripting knowledge, and interest in RHCSA/RHCE certification.

You will learn product operations, administer solutions, provide 24/7 support, troubleshoot issues, collaborate on solutions, document cases, update customers, and contribute to the knowledgebase.

Customer Relations

IT & Cybersecurity

Raleigh

<div><div>About the job</div><div>
The Red Hat Experience Engineering (XE) team is looking for an Associate Technical Support Engineer intern to join us in Raleigh to support XE's mission to amplify the value of Red Hat solutions by delivering an exceptional experience throughout the user journey. In this role, you will partner with, advise, and support enterprise customers by demonstrating the value of Red Hat&rsquo;s products and solutions to meet their business needs. As an Associate Technical Support Engineer, you will learn about our products and work with Red Hatters to support our customers across the globe.</div><div></div><div>
What you will do</div><ul><li><div>
Learn how our products work from a customer perspective</div></li><li><div>
Learn to administer our products in enterprise environments</div></li><li><div>
Provide technical support to our enterprise customers 24 hours a day, every day of the week, which will require you to work in different shifts periodically</div></li><li><div>
Troubleshoot our products to diagnose customer issues</div></li><li><div>
Collaborate with other associates to develop solutions for customers</div></li><li><div>
Document customer cases clearly and concisely</div></li><li><div>
Keep customers updated on case status and participate in case review calls</div></li><li><div>
Contribute to Red Hat&rsquo;s knowledgebase to share solutions and recommended practices</div></li></ul><div>
What you will bring</div><ul><li><div>
Prior customer service or technical support experience</div></li><li><div>
Prior Linux administration experience</div></li><li><div>
Clear written and verbal communication skills</div></li></ul><div>
The following are a plus</div><ul><li><div>
Prior experience supporting Linux or UNIX in enterprise environments</div></li><li><div>
Prior experience working with the Linux kernel and networking</div></li><li><div>
Scripting or programming experience</div></li><li><div>
Interest in obtaining a Red Hat Certified System Administration (RHCSA) or Red Hat Certified Engineer (RHCE) certification</div></li><li><div>
Experience with the Knowledge-Centered Service (KCS) methodology</div></li></ul><div></div><div>
Red Hat provides a flexible work environment including the opportunity to work remotely, in the office, or a mix of both. We do not expect you to check off all of these areas to join our team, and prefer to provide you opportunities to grow your skills.</div><div></div><div>
About Red Hat</div><div><div>
Red Hat</div> is the world&rsquo;s leading provider of enterprise<div> open source</div> software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.</div><div></div><div>
Diversity, Equity &amp; Inclusion at Red Hat<br>
Red Hat&rsquo;s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.</div><div></div><div>
Equal Opportunity Policy (EEO)<br>
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.</div><div><br>
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.</div><div><br>
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email <div>application-assistance@redhat.com</div>. General inquiries, such as those regarding the status of a job application, will not receive a reply.</div></div>

About the job
The Red Hat Experience Engineering (XE) team is looking for an Associate Technical Support Engineer intern to join us in Raleigh to support XE's mission to amplify the value of Red Hat solutions by delivering an exceptional experience throughout the user journey. In this role, you will partner with, advise, and support enterprise customers by demonstrating the value of Red Hat’s products and solutions to meet their business needs. As an Associate Technical Support Engineer, you will learn about our products and work with Red Hatters to support our customers across the globe.
What you will do
Learn how our products work from a customer perspective
Learn to administer our products in enterprise environments
Provide technical support to our enterprise customers 24 hours a day, every day of the week, which will require you to work in different shifts periodically
Troubleshoot our products to diagnose customer issues
Collaborate with other associates to develop solutions for customers
Document customer cases clearly and concisely
Keep customers updated on case status and participate in case review calls
Contribute to Red Hat’s knowledgebase to share solutions and recommended practices
What you will bring
Prior customer service or technical support experience
Prior Linux administration experience
Clear written and verbal communication skills
The following are a plus
Prior experience supporting Linux or UNIX in enterprise environments
Prior experience working with the Linux kernel and networking
Scripting or programming experience
Interest in obtaining a Red Hat Certified System Administration (RHCSA) or Red Hat Certified Engineer (RHCE) certification
Experience with the Knowledge-Centered Service (KCS) methodology
Red Hat provides a flexible work environment including the opportunity to work remotely, in the office, or a mix of both. We do not expect you to check off all of these areas to join our team, and prefer to provide you opportunities to grow your skills.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Associate Technical Support Engineer Intern - Red Hat

Associate Technical Support Engineer Intern

You must be 16+, reside in Boston/Raleigh, a junior/senior in 2025-2026, have a 2.0 GPA, no disciplinary issues, and be able to complete the internship and arrange transportation.

You will engage in team projects, gain hands-on experience in various business functions, and explore innovative AI products while learning about Red Hat's mission to make software accessible globally.

Research & Development

Boston

<div><div>Job Description</div><div>
At Red Hat, the leading provider of enterprise open source software, unique perspectives are invited, the best ideas are valued, and everyone is empowered to contribute.</div><div></div><div>
Red Hat's High School Internship Program offers a unique opportunity for high school juniors and seniors to gain professional development, network, and acquire meaningful work experience in a dynamic, open-source-driven environment.</div><div></div><div>
This immersive 2-week internship provides hands-on experience in technical and non-technical business functions. In this role, you will contribute to team projects, learn how Red Hat strives to make software freely accessible to everyone around the world, and explore the innovative AI products currently in development.</div><div></div><div>
Join us for a chance to grow and make an impact at Red Hat!</div><div></div><div>
Eligibility</div><ul><li><div>
At least 16 years of age</div></li><li><div>
Reside in the Boston or Raleigh area</div></li><li><div>
Juniors or seniors during the 2025-2026 academic school year</div></li><li><div>
Minimum 2.0 cumulative GPA</div></li><li><div>
No disciplinary action,as per school requirements to participate in this program</div></li><li><div>
Ability to complete the entire internship (Jul 7-18 or Jul 21-Aug 1)</div></li><li><div>
Ability to arrange own transportation to and from Red Hat office</div></li><li><div>
Ability to complete the required contact hours</div></li></ul><div></div><div>
Required Skills:</div><ul><li><div>
Motivated with strong problem-solving and analytical skills</div></li><li><div>
Excellent communication skills</div></li><li><div>
Strong interpersonal skills with a focus on collaboration</div></li><li><div>
Willingness to learn about Red Hat&rsquo;s business, culture, and strategy</div></li><li><div>
Ability to think creatively and approach challenges with curiosity</div></li><li><div>
Bring a positive attitude and enthusiasm to the team</div></li></ul><div></div><div>
About Red Hat</div><div><div>
Red Hat</div> is the world&rsquo;s leading provider of enterprise<div> open source</div> software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.</div><div></div><div>
Diversity, Equity &amp; Inclusion at Red Hat<br>
Red Hat&rsquo;s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.</div><div></div><div>
Equal Opportunity Policy (EEO)<br>
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.</div><div><br>
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.</div><div><br>
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email <div>application-assistance@redhat.com</div>. General inquiries, such as those regarding the status of a job application, will not receive a reply.</div></div>

Job Description
At Red Hat, the leading provider of enterprise open source software, unique perspectives are invited, the best ideas are valued, and everyone is empowered to contribute.
Red Hat's High School Internship Program offers a unique opportunity for high school juniors and seniors to gain professional development, network, and acquire meaningful work experience in a dynamic, open-source-driven environment.
This immersive 2-week internship provides hands-on experience in technical and non-technical business functions. In this role, you will contribute to team projects, learn how Red Hat strives to make software freely accessible to everyone around the world, and explore the innovative AI products currently in development.
Join us for a chance to grow and make an impact at Red Hat!
Eligibility
At least 16 years of age
Reside in the Boston or Raleigh area
Juniors or seniors during the 2025-2026 academic school year
Minimum 2.0 cumulative GPA
No disciplinary action,as per school requirements to participate in this program
Ability to complete the entire internship (Jul 7-18 or Jul 21-Aug 1)
Ability to arrange own transportation to and from Red Hat office
Ability to complete the required contact hours
Required Skills:
Motivated with strong problem-solving and analytical skills
Excellent communication skills
Strong interpersonal skills with a focus on collaboration
Willingness to learn about Red Hat’s business, culture, and strategy
Ability to think creatively and approach challenges with curiosity
Bring a positive attitude and enthusiasm to the team
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

High School Intern - Red Hat

High School Intern

You need 10+ years in tech roles, 5+ in leadership, strong problem-solving, excellent communication skills, 3+ years managing cloud service spend, and a relevant bachelor's degree.

You will manage a global team, enhance stakeholder engagement, develop platform strategy, oversee operational processes, resolve incidents, mentor team members, and represent the platform externally.

Software Engineering

Cork

<div><div>In this role, you will lead a global team of diverse site reliability engineers. You'll work in a fast-paced environment, managing the team that provides our next-generation ecosystem for AI applications and services, based upon Red Hat technologies. As a Manager, you'll also need solid leadership and organizational skills, and the demonstrated ability to work across teams moving at speed.</div><div></div><div>
The Red Hat IT AI Application Platform team is looking for an IT manager to help us grow the team responsible for our Red Hat technology based AI Application Platform.</div><div></div><div>
What will you do:</div><ul><li><div>
Manage a global team of platform engineers that deliver and operate our next-gen AI Application Platform</div></li><li><div>
Implement and mature our approach to engaging with the platform&rsquo;s tenants and stakeholders; deepening our understanding of their needs, and our ability to ensure their success</div></li><li><div>
Collaborate with architecture functions to develop and maintain the platform strategy, and the associated prioritized backlog</div></li><li><div>
Mature operational processes, including incident, problem, and change management for the platform</div></li><li><div>
Ensure that incidents are managed and resolved quickly, and that retrospectives and root-cause analysis are completed within expected timelines</div></li><li><div>
Develop and grow team members through coaching, feedback, and escalation support</div></li><li><div>
Represent the platform and team in various external events, including internal customer calls</div></li><li><div>
Serve as the IT Service Owner for the platform, including performing duties such as cost management and demand forecasting</div></li></ul><div></div><div>
What will you bring:</div><ul><li><div>
10+ years experience in technical roles, including software development, reliability engineering, or live service operations</div></li><li><div>
5+ years of experience in the same role or in a role that involves leading a technology team providing digital platforms or services, including experience leading and managing global technology teams consisting of software developers, DevOps engineers, and analysts.</div></li><li><div>
Ability to understand, discuss, and drive to resolution deep technical issues with staff</div></li><li><div>
Excellent written and verbal communication skills, with an ability to present to customers, partners, and other stakeholders</div></li><li><div>
3+ years managing spend for services under your purview, including services offered in public cloud provider environments</div></li><li><div>
Bachelor&rsquo;s degree in computer science, business information systems, management information systems, or a related field</div></li></ul><div></div><div>
#LI-NG1</div><div></div><div>
About Red Hat</div><div><div>
Red Hat</div> is the world&rsquo;s leading provider of enterprise<div> open source</div> software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.</div><div></div><div>
Diversity, Equity &amp; Inclusion at Red Hat<br>
Red Hat&rsquo;s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.</div><div></div><div>
Equal Opportunity Policy (EEO)<br>
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.</div><div><br>
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.</div><div><br>
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email <div>application-assistance@redhat.com</div>. General inquiries, such as those regarding the status of a job application, will not receive a reply.</div></div>

In this role, you will lead a global team of diverse site reliability engineers. You'll work in a fast-paced environment, managing the team that provides our next-generation ecosystem for AI applications and services, based upon Red Hat technologies. As a Manager, you'll also need solid leadership and organizational skills, and the demonstrated ability to work across teams moving at speed.
The Red Hat IT AI Application Platform team is looking for an IT manager to help us grow the team responsible for our Red Hat technology based AI Application Platform.
What will you do:
Manage a global team of platform engineers that deliver and operate our next-gen AI Application Platform
Implement and mature our approach to engaging with the platform’s tenants and stakeholders; deepening our understanding of their needs, and our ability to ensure their success
Collaborate with architecture functions to develop and maintain the platform strategy, and the associated prioritized backlog
Mature operational processes, including incident, problem, and change management for the platform
Ensure that incidents are managed and resolved quickly, and that retrospectives and root-cause analysis are completed within expected timelines
Develop and grow team members through coaching, feedback, and escalation support
Represent the platform and team in various external events, including internal customer calls
Serve as the IT Service Owner for the platform, including performing duties such as cost management and demand forecasting
What will you bring:
10+ years experience in technical roles, including software development, reliability engineering, or live service operations
5+ years of experience in the same role or in a role that involves leading a technology team providing digital platforms or services, including experience leading and managing global technology teams consisting of software developers, DevOps engineers, and analysts.
Ability to understand, discuss, and drive to resolution deep technical issues with staff
Excellent written and verbal communication skills, with an ability to present to customers, partners, and other stakeholders
3+ years managing spend for services under your purview, including services offered in public cloud provider environments
Bachelor’s degree in computer science, business information systems, management information systems, or a related field
#LI-NG1
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Manager, IT AI Application Platform - Red Hat

Manager, IT AI Application Platform

You should have 3+ years in cloud tech, 1+ year in Kubernetes, 2+ years in monitoring and config management, programming experience, strong troubleshooting skills, and Agile methodology familiarity.

You will manage infrastructure, automate cloud services, develop AI solutions, monitor systems, troubleshoot issues, provide support, mentor peers, and enhance SRE practices in an agile team.

<div><div>The IT AI Application Platform team is seeking a Senior Site Reliability Engineer (SRE) to develop, scale, and operate our AI Application Platform based on Red Hat technologies, including OpenShift AI (RHOAI) and Red Hat Enterprise Linux AI (RHEL AI). As an SRE you will contribute to running core AI services at scale by enabling customer self-service, making our monitoring system more sustainable, and eliminating toil through automation.</div><div></div><div>
On the IT AI Application Platform team, you will have the opportunity to influence the complex challenges of scale which are unique to Red Hat IT managed AI platform services, while using your skills in coding, operations, and large-scale distributed system design. We develop, deploy, and maintain Red Hat&rsquo;s next-generation Ai application deployment environment for custom applications and services across a range of hybrid cloud infrastructures. We are a global team operating on-premise and in the public cloud, using the latest technologies from Red Hat and beyond.</div><div></div><div>
Red Hat relies on teamwork and openness for its success. We are a global team and strive to cultivate a transparent environment that makes room for different voices. We learn from our failures in a blameless environment to support the continuous improvement of the team. At Red Hat, your individual contributions have more visibility than most large companies, and visibility means career opportunities and growth.</div><div></div><div>
What you will do</div><ul><li><div>
Build and manage our large scale infrastructure and platform services, including public cloud, private cloud, and datacenter-based</div></li><li><div>
Automate cloud infrastructure through use of technologies (e.g. auto scaling, load balancing, etc.), scripting (bash, python and golang), monitoring and alerting solutions (e.g. Splunk, Splunk IM, Prometheus, Grafana, Catchpoint etc)</div></li><li><div>
Design, develop, and become expert in AI capabilities leveraging emerging industry standards</div></li><li><div>
Participate in the design and development of software like Kubernetes operators, webhooks, cli-tools...</div></li><li><div>
Implement and maintain intelligent infrastructure and application monitoring designed to enable application engineering teams</div></li><li><div>
Ensure the production environment is operating in accordance with established procedures and best practices</div></li><li><div>
Provide escalation support for high severity and critical platform-impacting events</div></li><li><div>
Provide feedback around bugs and feature improvements to the various Red Hat Product Engineering teams</div></li><li><div>
Contribute software tests and participate in peer review to increase the quality of our codebase</div></li><li><div>
Help and develop peers&rsquo; capabilities through knowledge sharing, mentoring, and collaboration</div></li><li><div>
Participate in a regular on-call schedule, supporting the operation needs of our tenants</div></li><li><div>
Practice sustainable incident response and blameless postmortems</div></li><li><div>
Work within a small agile team to develop and improve SRE methodologies, support your peers, plan and self-improve</div></li></ul><div></div><div>
What you will bring</div><ul><li><div>
3+ years of experience of using cloud providers and technologies (Google, Azure, Amazon, OpenStack etc)</div></li><li><div>
1+ years of experience administering a Kubernetes based production environment</div></li><li><div>
2+ years of experience with enterprise systems monitoring</div></li><li><div>
2+ years of experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef</div></li><li><div>
2+ years of experience programming with at least one object-oriented language; Golang, Java, or Python are preferred</div></li><li><div>
2+ years of experience delivering a hosted service</div></li><li><div>
Demonstrated ability to quickly and accurately troubleshoot system issues</div></li><li><div>
Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP</div></li><li><div>
Demonstrated comfort with collaboration, open communication and reaching across functional boundaries</div></li><li><div>
Passion for understanding users&rsquo; needs and delivering outstanding user experiences</div></li><li><div>
Independent problem-solving and self-direction</div></li><li><div>
Works well alone and as part of a global team</div></li><li><div>
Experience working with Agile development methodologies</div></li></ul><div></div><div>
#LI-NG1</div><div></div><div>
About Red Hat</div><div><div>
Red Hat</div> is the world&rsquo;s leading provider of enterprise<div> open source</div> software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.</div><div></div><div>
Diversity, Equity &amp; Inclusion at Red Hat<br>
Red Hat&rsquo;s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.</div><div></div><div>
Equal Opportunity Policy (EEO)<br>
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.</div><div><br>
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.</div><div><br>
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email <div>application-assistance@redhat.com</div>. General inquiries, such as those regarding the status of a job application, will not receive a reply.</div></div>

The IT AI Application Platform team is seeking a Senior Site Reliability Engineer (SRE) to develop, scale, and operate our AI Application Platform based on Red Hat technologies, including OpenShift AI (RHOAI) and Red Hat Enterprise Linux AI (RHEL AI). As an SRE you will contribute to running core AI services at scale by enabling customer self-service, making our monitoring system more sustainable, and eliminating toil through automation.
On the IT AI Application Platform team, you will have the opportunity to influence the complex challenges of scale which are unique to Red Hat IT managed AI platform services, while using your skills in coding, operations, and large-scale distributed system design. We develop, deploy, and maintain Red Hat’s next-generation Ai application deployment environment for custom applications and services across a range of hybrid cloud infrastructures. We are a global team operating on-premise and in the public cloud, using the latest technologies from Red Hat and beyond.
Red Hat relies on teamwork and openness for its success. We are a global team and strive to cultivate a transparent environment that makes room for different voices. We learn from our failures in a blameless environment to support the continuous improvement of the team. At Red Hat, your individual contributions have more visibility than most large companies, and visibility means career opportunities and growth.
What you will do
Build and manage our large scale infrastructure and platform services, including public cloud, private cloud, and datacenter-based
Automate cloud infrastructure through use of technologies (e.g. auto scaling, load balancing, etc.), scripting (bash, python and golang), monitoring and alerting solutions (e.g. Splunk, Splunk IM, Prometheus, Grafana, Catchpoint etc)
Design, develop, and become expert in AI capabilities leveraging emerging industry standards
Participate in the design and development of software like Kubernetes operators, webhooks, cli-tools...
Implement and maintain intelligent infrastructure and application monitoring designed to enable application engineering teams
Ensure the production environment is operating in accordance with established procedures and best practices
Provide escalation support for high severity and critical platform-impacting events
Provide feedback around bugs and feature improvements to the various Red Hat Product Engineering teams
Contribute software tests and participate in peer review to increase the quality of our codebase
Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
Participate in a regular on-call schedule, supporting the operation needs of our tenants
Practice sustainable incident response and blameless postmortems
Work within a small agile team to develop and improve SRE methodologies, support your peers, plan and self-improve
What you will bring
3+ years of experience of using cloud providers and technologies (Google, Azure, Amazon, OpenStack etc)
1+ years of experience administering a Kubernetes based production environment
2+ years of experience with enterprise systems monitoring
2+ years of experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef
2+ years of experience programming with at least one object-oriented language; Golang, Java, or Python are preferred
2+ years of experience delivering a hosted service
Demonstrated ability to quickly and accurately troubleshoot system issues
Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
Demonstrated comfort with collaboration, open communication and reaching across functional boundaries
Passion for understanding users’ needs and delivering outstanding user experiences
Independent problem-solving and self-direction
Works well alone and as part of a global team
Experience working with Agile development methodologies
#LI-NG1
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Site Reliability Engineer - AI Application Platform - Red Hat

Site Reliability Engineer - AI Application Platform

You should have a degree, 5+ years in sales, project experience, process improvement skills, strong analytical abilities, proficiency in Excel and CRM tools, and excellent communication and collaboration skills.

You will advise sales leadership, manage planning and forecasting, define metrics, document business needs, improve processes, support sales methodologies, and ensure effective communications.

Sales & Business Development

Business, Operations & Strategy

<div><div>The Red Hat Europe, the Middle East, and Africa (EMEA) Sales Operations team is looking for a Sales Operations Analyst to join us anywhere in EMEA. In this role, you will support the Sales team, reducing inefficiencies and allowing the team to promote revenue and enhance Red Hat's competitive position in the market. You will also lead and manage programs and projects of the Sales team. You will work closely with sponsors, project owners, cross-functional teams, and other stakeholders to define deliverables and manage tasks, resources, costs, and progress. As a Sales Operations Analyst, you'll provide updates in review meetings and quarterly business reviews, provide strategy progress reports, and propose corrective action. Successful applicants must reside in a country where Red Hat is registered to do business.</div><div></div><div>
What will you do:</div><ul><li><div>
Be the trusted advisor to the Sales Leadership team</div></li><li><div>
Provide operational support to the planning, forecasting, and pipeline management</div></li><li><div>
Prepare strategy updates, define metrics, and implement a monitoring mechanism</div></li><li><div>
Identify the goals, objectives, and scope of projects while working with relevant leaders and stakeholders</div></li><li><div>
Facilitate, specify, document, and deliver business requirements to management and functional areas to identify resource requirements, costs, and delivery schedules</div></li><li><div>
Handle project management issues like project ownership and planning, project integration and adoption, reporting, and post-mortem</div></li><li><div>
Develop and maintain a thorough knowledge of the existing business processes and</div></li><li><div>
capabilities</div></li><li><div>
Propose process management improvements and guide their development and adoption</div></li><li><div>
Provide effective and consistent communication between management, associates, and other business partners</div></li><li><div>
Define requirements for and provide analytics to support decision making</div></li><li><div>
Support, guide, and maintain the sales methodology and escalations</div></li></ul><div></div><div>
What will you bring:</div><ul><li><div>
University degree; MBA in project management is a plus</div></li><li><div>
5+ years of work experience in sales or sales-related roles; international experience and in the software industry is a plus</div></li><li><div>
Experience working with multiple projects in a matrix environment</div></li><li><div>
Process improvement experience</div></li><li><div>
Excellent business intelligence and good analytical skills</div></li><li><div>
Excellent skills with tools like Excel and customer relationship management (CRM) tools like Salesforce; Tableau skills are a plus</div></li><li><div>
Excellent persuasive communication skills with ability to persuade associates at all levels of an organization</div></li><li><div>
Excellent collaboration and problem-solving skills</div></li><li><div>
Clear and effective English communication skills</div></li></ul><div></div><div>
#LI-NG1</div><div></div><div>
About Red Hat</div><div><div>
Red Hat</div> is the world&rsquo;s leading provider of enterprise<div> open source</div> software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.</div><div></div><div>
Diversity, Equity &amp; Inclusion at Red Hat<br>
Red Hat&rsquo;s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.</div><div></div><div>
Equal Opportunity Policy (EEO)<br>
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.</div><div><br>
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.</div><div><br>
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email <div>application-assistance@redhat.com</div>. General inquiries, such as those regarding the status of a job application, will not receive a reply.</div></div>

The Red Hat Europe, the Middle East, and Africa (EMEA) Sales Operations team is looking for a Sales Operations Analyst to join us anywhere in EMEA. In this role, you will support the Sales team, reducing inefficiencies and allowing the team to promote revenue and enhance Red Hat's competitive position in the market. You will also lead and manage programs and projects of the Sales team. You will work closely with sponsors, project owners, cross-functional teams, and other stakeholders to define deliverables and manage tasks, resources, costs, and progress. As a Sales Operations Analyst, you'll provide updates in review meetings and quarterly business reviews, provide strategy progress reports, and propose corrective action. Successful applicants must reside in a country where Red Hat is registered to do business.
What will you do:
Be the trusted advisor to the Sales Leadership team
Provide operational support to the planning, forecasting, and pipeline management
Prepare strategy updates, define metrics, and implement a monitoring mechanism
Identify the goals, objectives, and scope of projects while working with relevant leaders and stakeholders
Facilitate, specify, document, and deliver business requirements to management and functional areas to identify resource requirements, costs, and delivery schedules
Handle project management issues like project ownership and planning, project integration and adoption, reporting, and post-mortem
Develop and maintain a thorough knowledge of the existing business processes and
capabilities
Propose process management improvements and guide their development and adoption
Provide effective and consistent communication between management, associates, and other business partners
Define requirements for and provide analytics to support decision making
Support, guide, and maintain the sales methodology and escalations
What will you bring:
University degree; MBA in project management is a plus
5+ years of work experience in sales or sales-related roles; international experience and in the software industry is a plus
Experience working with multiple projects in a matrix environment
Process improvement experience
Excellent business intelligence and good analytical skills
Excellent skills with tools like Excel and customer relationship management (CRM) tools like Salesforce; Tableau skills are a plus
Excellent persuasive communication skills with ability to persuade associates at all levels of an organization
Excellent collaboration and problem-solving skills
Clear and effective English communication skills
#LI-NG1
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

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