FAQs
What is the primary role of an Associate Technical Support Engineer Intern at Red Hat?
The primary role involves supporting enterprise customers by demonstrating the value of Red Hat’s products and solutions, troubleshooting issues, and providing technical support.
What kinds of products will I learn about in this role?
You will learn about Red Hat's open-source software solutions, including technologies related to Linux, cloud computing, containers, and Kubernetes.
Is prior experience required for this internship?
Yes, prior customer service or technical support experience, as well as Linux administration experience, is required for this internship.
Are there opportunities for skill development in this role?
Yes, Red Hat encourages professional growth and provides opportunities to develop your skills throughout the internship.
Will the intern be required to work in shifts?
Yes, the intern will need to provide technical support 24/7, which may require working in different shifts periodically.
What should I bring to this role?
You should bring clear written and verbal communication skills, as well as prior experience in customer service and Linux administration.
Is there potential for certification within this internship?
Yes, there is an interest in obtaining a Red Hat Certified System Administration (RHCSA) or Red Hat Certified Engineer (RHCE) certification.
What kind of work environment does Red Hat offer?
Red Hat provides a flexible work environment, allowing the opportunity to work remotely, in the office, or a mix of both.
How does Red Hat approach diversity and inclusion?
Red Hat's culture is built on open-source principles and emphasizes transparency, collaboration, and inclusivity, welcoming applicants from diverse backgrounds.
Can I apply if I lack some of the preferred qualifications?
Yes, you do not need to check off all preferred qualifications to join; you will be provided opportunities to grow your skills.