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Instructional Developer

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Rippling

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Education & Teaching
  • Austin

AI generated summary

  • You need a bachelor’s degree, 3+ years in instructional development for B2B SaaS, eLearning tool expertise, strong writing, organization, and project management skills. Grit and curiosity are essential.
  • You will create training videos, manage demo accounts, collaborate with SMEs, edit content using A/V tools, streamline processes, and oversee a QA system for training assets.

Requirements

  • Bachelor's degree or equivalent practical experience/training
  • Minimum 3 years of experience in a instructional development role focused on end-user documentation for a B2B SaaS platform or product suite
  • Experience using eLearning tools such as Adobe Creative Cloud, Articulate, Camtasia, Captivate, DAP software, or similar eLearning development tools
  • Strong technical aptitude with an ability to quickly learn new software and technical subject matter
  • Adept at creating thoughtful and succinct outlines and storyboards for delivering consistent, structured, and repeatable training content with clearly defined learning objectives and measurable outcomes
  • Strong writing and grammatical skills; content is clear, succinct, and logical
  • Strong organizational and project management skills; ability to manage expectations, prioritize workloads, and maintain focus
  • Grit; a sustained history of hard work and perseverance
  • Curiosity; a bias to constantly question, dig deeper, and learn
  • Nice to have:
  • Experience delivering ILT/VILT for a B2B SaaS product, including the development of related curricula
  • Experience creating content for international audiences and localization workflows

Responsibilities

  • Build and manage a library of product training videos and hands-on exercises that teach end users how to use the various tools and features of the Rippling platform.
  • Become a product expert on the Rippling platform who can develop training assets independently and collaborate with other SMEs to build more advanced training videos and walkthroughs.
  • Set up demo accounts with project data that can be used to create training content for different types of users (e.g., admins, employees, contractors, etc.) and use cases based on product, country, and service levels.
  • Use A/V software tools (e.g., Adobe Creative Cloud, Canva) for video editing and post-production.
  • Standardize an intake form and process for effective collaboration with SMEs to streamline the development process using storyboard templates.
  • Develop and manage an efficient QA process for creating and updating assets based on insights from SMEs and customer feedback.

FAQs

What is the role of an Instructional Developer at Rippling?

The Instructional Developer at Rippling is responsible for creating engaging eLearning content, including product training videos and interactive exercises, to effectively train clients on the Rippling platform.

What qualifications are required for this position?

Candidates need a Bachelor's degree or equivalent practical experience/training, along with a minimum of 3 years of experience in instructional development focused on end-user documentation for a B2B SaaS platform.

What tools and software should an Instructional Developer be familiar with?

The role requires experience with eLearning tools such as Adobe Creative Cloud, Articulate, Camtasia, and Captivate, as well as strong technical aptitude for quickly learning new software.

Is experience with international audiences and localization workflows required?

While not required, it is considered a nice-to-have asset for candidates.

What are the key responsibilities of the Instructional Developer?

Key responsibilities include building and managing a library of product training videos, developing training assets independently, collaborating with subject matter experts (SMEs), and creating a streamlined development process for training content.

How does Rippling ensure a collaborative work environment?

Rippling values employees working in-office to foster collaboration and company culture, requiring office-based employees to work at least three days a week.

What traits are valued in the Instructional Developer position?

Traits such as grit, curiosity, strong organizational skills, and the ability to manage projects effectively are highly valued for this role.

What type of training materials will the Instructional Developer create?

The Instructional Developer will create a variety of training materials including tutorials, troubleshooting FAQs, training videos, and hands-on simulations.

Is there support for employees with disabilities during the hiring process?

Yes, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

What is the salary range for the Instructional Developer role?

The salary range for this role varies by location, with US Tier 1 salaries ranging from $84,000 to $147,000 per year, Tier 2 from $75,600 to $132,300, and Tier 3 from $71,400 to $124,950.

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Rippling

We make it unbelievably easy to manage HR, IT, and Finance.

Technology
Industry
1001-5000
Employees
2016
Founded Year

Mission & Purpose

Rippling is the first way for businesses to manage all of their HR, IT, and Finance — payroll, benefits, expenses, corporate cards, computers, apps, and more — in one unified workforce platform. By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, corporate card, work computer, and third-party apps — like Slack, Zoom, and Office 365 — all within 90 seconds. Based in San Francisco, CA, Rippling has raised $700M from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock—and was named one of America's best startup employers by Forbes (#12 out of 500) and the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times.

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