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Customer Support Specialist, Payroll

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Rippling

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Bangalore

AI generated summary

  • You need a bachelor's degree, 2+ years in payroll or technical support, strong problem-solving and communication skills, and the ability to work night shifts and adapt to changing duties.
  • You will support customers by resolving product issues through various channels, become a product expert, identify improvement areas, and collaborate with teams to enhance customer service efficiency.

Requirements

  • Bachelor's degree
  • Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements)
  • Required: 2+ years processing payroll (US or non-US) or operating in a technical support role at a payroll provider
  • Demonstrated experience problem-solving with attention to detail
  • Organizational skills and experience improving processes
  • Strong written and verbal communication skills in English
  • Flexibility with changing job duties and responsibilities
  • Time management skills and ability to prioritize

Responsibilities

  • Responsible for supporting our Rippling customers and resolving issues related to our products.
  • Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
  • Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.
  • De-escalate and resolve issues by leveraging platform and industry expertise.
  • Become a product expert - you'll be a go-to resource for both customers and coworkers.
  • Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.

FAQs

What is the primary responsibility of a Customer Support Specialist at Rippling?

The primary responsibility is to support Rippling customers and resolve issues related to our products, ensuring they realize the full potential of the platform.

What qualifications are required for this role?

Candidates must have a Bachelor's degree and at least 2 years of experience processing payroll or working in a technical support role at a payroll provider.

What are the working hours for this position?

The role requires the ability to work shifts between 6:30 PM IST and 7:00 AM IST, with the possibility of moving to a day shift in the future based on performance and business needs.

Is experience in payroll processing mandatory for applicants?

Yes, applicants are required to have at least 2 years of experience processing payroll, either US or non-US.

What kind of communication skills are necessary for this role?

Strong written and verbal communication skills in English are essential for effectively assisting customers and collaborating with team members.

Where is this position based?

This role is based onsite in the Bangalore office and requires working in the office at least three times a week.

What support tools will be used in this role?

The role involves leveraging phone, chat, email functionality, and video conferencing to assist customers.

Are there opportunities for career advancement in this position?

Yes, there may be opportunities to transition to day shifts in the future based on performance and business requirements, which can lead to further career advancement.

How does Rippling prioritize candidate safety during the hiring process?

Rippling prioritizes candidate safety by ensuring that all official communication is sent only from @Rippling.com addresses.

Is flexibility with changing job duties important in this role?

Yes, flexibility with changing job duties and responsibilities is important as the work environment is dynamic and fast-paced.

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Rippling

We make it unbelievably easy to manage HR, IT, and Finance.

Technology
Industry
1001-5000
Employees
2016
Founded Year

Mission & Purpose

Rippling is the first way for businesses to manage all of their HR, IT, and Finance — payroll, benefits, expenses, corporate cards, computers, apps, and more — in one unified workforce platform. By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, corporate card, work computer, and third-party apps — like Slack, Zoom, and Office 365 — all within 90 seconds. Based in San Francisco, CA, Rippling has raised $700M from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock—and was named one of America's best startup employers by Forbes (#12 out of 500) and the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times.

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