We’re Zopa, and we want to make money work better for you.

Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot.

We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.

We’re not the new kids on the block though - we’ve been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances.

We’ve lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.



Finance

Zopa Bank

We’re Zopa Bank. Credit Cards | Loans | Savings

You need a CIPP or relevant experience in UK Data Protection, strong interpersonal skills, effective communication, prioritization abilities, and the capacity for independent problem-solving.

You will support data protection queries, assist with governance changes, conduct due diligence for suppliers, and maintain DPIAs and RoPA while training staff on data protection responsibilities.

Data

London

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com ! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The Role This role sits within our Data Governance team which is currently made up of the Head of Data Governance and the Data Privacy Manager, of which you will report directly into the Data Privacy Manager. You'll be primarily focused on supporting the Data Privacy Manager, however, the intention is that you will also be able to support the Head of Data Governance for the equivalent of 1 day per week. The team are the first point of contact across the business for data protection queries and data management/governance related questions. The team has recently expanded due to implementation of a data governance system and governance changes across the business which requires data protection review, risk rating and sign off on all changes involving the use of personal data. This is in addition to business-as-usual activity such as due diligence for new and existing suppliers, assisting in data protection matters that arise in customer services and adhering to data protection requirements such as DPIA review and maintenance, RoPA guidance and maintenance and training of data protection responsibilities across the business. About You * CIPP in Privacy or equivalent, or experience of working with and implementing the UK Data Protection Act 2018 * Excellent interpersonal skills and the ability to influence others * Communicating and collaborating with stakeholders of all levels of seniority * A good focus on active listening and understand the importance of communication skills * Prioritisation and task management skills * An ability to work independently and to identify issues and present options for remediation whenever possible Nice To Haves (but Not Essential) * Financial services background * Understanding of Privacy and Electronic Communications Regulations (PECR) and how they can be applied * Experience in fast paced environments with cross-functional teams * Understand the principles of Data Governance and how the modern business world benefits from their implementation Flexible working? Yes please! At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do. Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. * Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Our StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeThe RoleThis role sits within our Data Governance team which is currently made up of the Head of Data Governance and the Data Privacy Manager, of which you will report directly into the Data Privacy Manager. You'll be primarily focused on supporting the Data Privacy Manager, however, the intention is that you will also be able to support the Head of Data Governance for the equivalent of 1 day per week.The team are the first point of contact across the business for data protection queries and data management/governance related questions. The team has recently expanded due to implementation of a data governance system and governance changes across the business which requires data protection review, risk rating and sign off on all changes involving the use of personal data. This is in addition to business-as-usual activity such as due diligence for new and existing suppliers, assisting in data protection matters that arise in customer services and adhering to data protection requirements such as DPIA review and maintenance, RoPA guidance and maintenance and training of data protection responsibilities across the business.About You * CIPP in Privacy or equivalent, or experience of working with and implementing the UK Data Protection Act 2018 * Excellent interpersonal skills and the ability to influence others * Communicating and collaborating with stakeholders of all levels of seniority * A good focus on active listening and understand the importance of communication skills * Prioritisation and task management skills * An ability to work independently and to identify issues and present options for remediation whenever possible      Nice To Haves (but Not Essential) * Financial services background * Understanding of Privacy and Electronic Communications Regulations (PECR) and how they can be applied * Experience in fast paced environments with cross-functional teams * Understand the principles of Data Governance and how the modern business world benefits from their implementation      Flexible working? Yes please!At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. * Subject to having the right to work in the country of choice      Diversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Junior Data Privacy Associate - Zopa Bank

&lt;strong&gt;Our Story&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Hello there. We’re Zopa.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !&lt;br&gt;&lt;br&gt;We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.&lt;br&gt;&lt;br&gt;If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife&lt;br&gt;&lt;br&gt;&lt;strong&gt;The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This role sits within our Data Governance team which is currently made up of the Head of Data Governance and the Data Privacy Manager, of which you will report directly into the Data Privacy Manager. You'll be primarily focused on supporting the Data Privacy Manager, however, the intention is that you will also be able to support the Head of Data Governance for the equivalent of 1 day per week.&lt;br&gt;&lt;br&gt;The team are the first point of contact across the business for data protection queries and data management/governance related questions. The team has recently expanded due to implementation of a data governance system and governance changes across the business which requires data protection review, risk rating and sign off on all changes involving the use of personal data. This is in addition to business-as-usual activity such as due diligence for new and existing suppliers, assisting in data protection matters that arise in customer services and adhering to data protection requirements such as DPIA review and maintenance, RoPA guidance and maintenance and training of data protection responsibilities across the business.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;CIPP in Privacy or equivalent, or experience of working with and implementing the UK Data Protection Act 2018&lt;/li&gt;&lt;li&gt;Excellent interpersonal skills and the ability to influence others&lt;/li&gt;&lt;li&gt;Communicating and collaborating with stakeholders of all levels of seniority&lt;/li&gt;&lt;li&gt;A good focus on active listening and understand the importance of communication skills&lt;/li&gt;&lt;li&gt;Prioritisation and task management skills&lt;/li&gt;&lt;li&gt;An ability to work independently and to identify issues and present options for remediation whenever possible&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Nice To Haves (but Not Essential)&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Financial services background &lt;/li&gt;&lt;li&gt;Understanding of Privacy and Electronic Communications Regulations (PECR) and how they can be applied&lt;/li&gt;&lt;li&gt;Experience in fast paced environments with cross-functional teams&lt;/li&gt;&lt;li&gt;Understand the principles of Data Governance and how the modern business world benefits from their implementation&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Flexible working? Yes please!&lt;br&gt;&lt;br&gt;At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.&lt;br&gt;&lt;br&gt;Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Subject to having the right to work in the country of choice&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Diversity Statement&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&amp;amp;I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&amp;amp;I is reflected in our hiring process so please let us know if you require any reasonable adjustments.&lt;br&gt;&lt;br&gt;

Junior Data Privacy Associate

You have financial crime experience, strong analytical skills, attention to detail, confidentiality, teamwork, and the ability to meet deadlines. Your inquisitive nature drives thorough investigations.

You will conduct customer due diligence, KYC checks, and AML checks, investigate alerts on sanctions and PEPs, and provide excellent customer service while supporting third-party checks.

Legal

Banking & Finance

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com ! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife As a Financial Crime Officer, you will be part of the Financial Crime team to assist with the detection and prevention of Financial Crime at Zopa. This is a hybrid role – the team works in the office on Tuesdays and Thursdays. Your working week will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will be required to work one day of the weekend every other week, remotely. If you work a day at the weekend, you will receive a day off during the week. A day in the life * Perform customer due diligence and KYC checks * Investigate and analyse customer screening alerts in relation to sanctioned individuals, entities/countries, and politically exposed persons (PEP) * AML checks * Perform on-boarding third party due diligence checks requested from the business * Perform checks on Nominated Bank Accounts alerts * Provide the best customer experience when liaising with customers in writing and over the phone * Perform ad hoc duties as directed by the Senior Financial Crime Manager About You * You have Financial crime experience * The ability to investigate, question and scrutinise information * A high level of numeracy and analytical skills * A confident, calm and professional manner * The experience of working in a team environment * An inquisitive nature * A high level of attention to detail when it comes to document examination * You remain confidential at all times and act with integrity * You're a self-starter * You have the ability to work within given SLA’s and deadlines Flexible working? Yes please! At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do. Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. * Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Our StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeAs a Financial Crime Officer, you will be part of the Financial Crime team to assist with the detection and prevention of Financial Crime at Zopa.This is a hybrid role – the team works in the office on Tuesdays and Thursdays.Your working week will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will be required to work one day of the weekend every other week, remotely. If you work a day at the weekend, you will receive a day off during the week.A day in the life * Perform customer due diligence and KYC checks * Investigate and analyse customer screening alerts in relation to sanctioned individuals, entities/countries, and politically exposed persons (PEP) * AML checks * Perform on-boarding third party due diligence checks requested from the business * Perform checks on Nominated Bank Accounts alerts * Provide the best customer experience when liaising with customers in writing and over the phone * Perform ad hoc duties as directed by the Senior Financial Crime Manager      About You * You have Financial crime experience * The ability to investigate, question and scrutinise information * A high level of numeracy and analytical skills * A confident, calm and professional manner * The experience of working in a team environment * An inquisitive nature * A high level of attention to detail when it comes to document examination * You remain confidential at all times and act with integrity * You're a self-starter * You have the ability to work within given SLA’s and deadlines      Flexible working? Yes please!At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. * Subject to having the right to work in the country of choice      Diversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Financial Crime Officer (Hybrid) - Zopa Bank

&lt;strong&gt;Our Story&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Hello there. We’re Zopa.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !&lt;br&gt;&lt;br&gt;We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.&lt;br&gt;&lt;br&gt;If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife&lt;br&gt;&lt;br&gt;As a Financial Crime Officer, you will be part of the Financial Crime team to assist with the detection and prevention of Financial Crime at Zopa.&lt;br&gt;&lt;br&gt;This is a hybrid role – the team works in the office on Tuesdays and Thursdays.&lt;br&gt;&lt;br&gt;Your working week will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will be required to work one day of the weekend every other week, remotely. If you work a day at the weekend, you will receive a day off during the week.&lt;br&gt;&lt;br&gt;&lt;strong&gt;A day in the life&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Perform customer due diligence and KYC checks &lt;/li&gt;&lt;li&gt;Investigate and analyse customer screening alerts in relation to sanctioned individuals, entities/countries, and politically exposed persons (PEP)&lt;/li&gt;&lt;li&gt;AML checks&lt;/li&gt;&lt;li&gt;Perform on-boarding third party due diligence checks requested from the business &lt;/li&gt;&lt;li&gt;Perform checks on Nominated Bank Accounts alerts &lt;/li&gt;&lt;li&gt;Provide the best customer experience when liaising with customers in writing and over the phone &lt;/li&gt;&lt;li&gt;Perform ad hoc duties as directed by the Senior Financial Crime Manager&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;You have Financial crime experience &lt;/li&gt;&lt;li&gt;The ability to investigate, question and scrutinise information &lt;/li&gt;&lt;li&gt;A high level of numeracy and analytical skills &lt;/li&gt;&lt;li&gt;A confident, calm and professional manner&lt;/li&gt;&lt;li&gt;The experience of working in a team environment&lt;/li&gt;&lt;li&gt;An inquisitive nature &lt;/li&gt;&lt;li&gt;A high level of attention to detail when it comes to document examination&lt;/li&gt;&lt;li&gt;You remain confidential at all times and act with integrity &lt;/li&gt;&lt;li&gt;You're a self-starter &lt;/li&gt;&lt;li&gt;You have the ability to work within given SLA’s and deadlines&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Flexible working? Yes please!&lt;br&gt;&lt;br&gt;At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.&lt;br&gt;&lt;br&gt;Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Subject to having the right to work in the country of choice&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Diversity Statement&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&amp;amp;I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&amp;amp;I is reflected in our hiring process so please let us know if you require any reasonable adjustments.&lt;br&gt;&lt;br&gt;

Financial Crime Officer (Hybrid)

You should have strong leadership skills, a customer-centric approach, exceptional analytical abilities, and a proven track record in designing seamless B2C payment experiences.

You will define product vision, conduct market research, plan roadmaps, lead cross-functional teams, monitor performance, integrate customer feedback, drive innovation, and develop your team.

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com ! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The Payment Experiences Team Is a Team Dedicated To Enhancing The Customer Journey Through Innovative Payment Journeys. This Team Is At The Heart Of Our Commitment To Providing a Smooth, Secure, And Satisfying Payment Experience For Every Customer. Here’s What The Team Focuses On Innovation : Continuously exploring new technologies to make payments faster, easier, and more reliable. Security : Ensuring that every transaction is protected with the latest in cybersecurity measures. User Experience : Designing a payment interface that is intuitive and hassle-free, making every interaction a positive one. With a proactive approach and a customer-centric mindset, the Payment Experiences Team works tirelessly to ensure that every payment is a testament to our brand’s promise of excellence. As a Director of Product for Payment Experiences, you will be responsible for leading the vision, strategy, and execution of our payment experiences. You will work closely with cross-functional teams to ensure that product development aligns with business strategy and meets customer needs. Your role will be pivotal in driving product innovation, overseeing the product lifecycle, and ensuring the financial success of the product line. A day in the life... * Vision and Strategy: Establishing the long-term vision and strategic direction for payment experience, ensuring they align with the company’s goals and customer needs. * Market Research: Conducting thorough market research to identify trends, customer demands, and competitive landscape to drive innovation and inform product development. * Product Planning: Defining the product roadmap and setting clear milestones for development, launch, and iteration phases. * Cross-Functional Leadership: Leading cross-functional teams, including engineering, design, and marketing, to bring products to market successfully. * Performance Monitoring: Tracking product performance using key metrics, analysing data, and making informed decisions to enhance product value. * Customer Advocacy: Ensuring that customer feedback is integrated into product development to create user-centric payment solutions. * Innovation Management: Encouraging innovation within the product team to keep the payment experiences fresh, relevant, and ahead of the curve. * Team Development: Building and nurturing a high-performing product team, fostering a culture of excellence and continuous improvement. About You... * Leadership Excellence: As a seasoned Product leader, you will bring a wealth of experience in steering large, cross-functional teams. Your leadership is characterised by a robust ability to synchronise diverse departmental efforts, ensuring that collaboration translates into innovation and excellence in product development. * Customer-Centric Vision: At the heart of our product strategy lies a profound customer obsession. You prioritise customers above all, dedicating yourself to understanding their needs and experiences. This unwavering commitment ensures that every product decision you makeis with the user in mind. * Analytical Acumen: You will have excellent analytical skills. With a proven track record of leveraging data to inform strategic decisions, especially when it comes to Fraud. You embody the essence of a data-driven leader. Your expertiseensures that every product initiative is backed by solid evidence and thorough analysis. * Designing Excellence in Payments: You will have strong history of designing sleek, seamless and innovative payment experiences within a B2C environment. Your expertise ensures that every payment interaction is an intuitive journey for the user, from start to finish Flexible working? Yes please! At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do. Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. * Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Our StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeThe Payment Experiences Team Is a Team Dedicated To Enhancing The Customer Journey Through Innovative Payment Journeys. This Team Is At The Heart Of Our Commitment To Providing a Smooth, Secure, And Satisfying Payment Experience For Every Customer. Here’s What The Team Focuses OnInnovation : Continuously exploring new technologies to make payments faster, easier, and more reliable.Security : Ensuring that every transaction is protected with the latest in cybersecurity measures.User Experience : Designing a payment interface that is intuitive and hassle-free, making every interaction a positive one.With a proactive approach and a customer-centric mindset, the Payment Experiences Team works tirelessly to ensure that every payment is a testament to our brand’s promise of excellence.As a Director of Product for Payment Experiences, you will be responsible for leading the vision, strategy, and execution of our payment experiences. You will work closely with cross-functional teams to ensure that product development aligns with business strategy and meets customer needs. Your role will be pivotal in driving product innovation, overseeing the product lifecycle, and ensuring the financial success of the product line.A day in the life... * Vision and Strategy: Establishing the long-term vision and strategic direction for payment experience, ensuring they align with the company’s goals and customer needs. * Market Research: Conducting thorough market research to identify trends, customer demands, and competitive landscape to drive innovation and inform product development. * Product Planning: Defining the product roadmap and setting clear milestones for development, launch, and iteration phases. * Cross-Functional Leadership: Leading cross-functional teams, including engineering, design, and marketing, to bring products to market successfully. * Performance Monitoring: Tracking product performance using key metrics, analysing data, and making informed decisions to enhance product value. * Customer Advocacy: Ensuring that customer feedback is integrated into product development to create user-centric payment solutions. * Innovation Management: Encouraging innovation within the product team to keep the payment experiences fresh, relevant, and ahead of the curve. * Team Development: Building and nurturing a high-performing product team, fostering a culture of excellence and continuous improvement.      About You... * Leadership Excellence: As a seasoned Product leader, you will bring a wealth of experience in steering large, cross-functional teams. Your leadership is characterised by a robust ability to synchronise diverse departmental efforts, ensuring that collaboration translates into innovation and excellence in product development. * Customer-Centric Vision: At the heart of our product strategy lies a profound customer obsession. You prioritise customers above all, dedicating yourself to understanding their needs and experiences. This unwavering commitment ensures that every product decision you makeis with the user in mind. * Analytical Acumen: You will have excellent analytical skills. With a proven track record of leveraging data to inform strategic decisions, especially when it comes to Fraud. You embody the essence of a data-driven leader. Your expertiseensures that every product initiative is backed by solid evidence and thorough analysis. * Designing Excellence in Payments: You will have strong history of designing sleek, seamless and innovative payment experiences within a B2C environment. Your expertise ensures that every payment interaction is an intuitive journey for the user, from start to finish      Flexible working? Yes please!At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. * Subject to having the right to work in the country of choice      Diversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Product Director, Payment Experiences - Zopa Bank

&lt;strong&gt;Our Story&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Hello there. We’re Zopa.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !&lt;br&gt;&lt;br&gt;We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.&lt;br&gt;&lt;br&gt;If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife&lt;br&gt;&lt;br&gt;The Payment Experiences Team Is a Team Dedicated To Enhancing The Customer Journey Through Innovative Payment Journeys. This Team Is At The Heart Of Our Commitment To Providing a Smooth, Secure, And Satisfying Payment Experience For Every Customer. Here’s What The Team Focuses On&lt;br&gt;&lt;br&gt;&lt;strong&gt;Innovation&lt;/strong&gt; : Continuously exploring new technologies to make payments faster, easier, and more reliable.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Security&lt;/strong&gt; : Ensuring that every transaction is protected with the latest in cybersecurity measures.&lt;br&gt;&lt;br&gt;&lt;strong&gt;User Experience&lt;/strong&gt; : Designing a payment interface that is intuitive and hassle-free, making every interaction a positive one.&lt;br&gt;&lt;br&gt;With a proactive approach and a customer-centric mindset, the Payment Experiences Team works tirelessly to ensure that every payment is a testament to our brand’s promise of excellence.&lt;br&gt;&lt;br&gt;As a Director of Product for Payment Experiences, you will be responsible for leading the vision, strategy, and execution of our payment experiences. You will work closely with cross-functional teams to ensure that product development aligns with business strategy and meets customer needs. Your role will be pivotal in driving product innovation, overseeing the product lifecycle, and ensuring the financial success of the product line.&lt;br&gt;&lt;br&gt;&lt;strong&gt;A day in the life...&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Vision and Strategy: Establishing the long-term vision and strategic direction for payment experience, ensuring they align with the company’s goals and customer needs. &lt;/li&gt;&lt;li&gt;Market Research: Conducting thorough market research to identify trends, customer demands, and competitive landscape to drive innovation and inform product development. &lt;/li&gt;&lt;li&gt;Product Planning: Defining the product roadmap and setting clear milestones for development, launch, and iteration phases. &lt;/li&gt;&lt;li&gt;Cross-Functional Leadership: Leading cross-functional teams, including engineering, design, and marketing, to bring products to market successfully. &lt;/li&gt;&lt;li&gt;Performance Monitoring: Tracking product performance using key metrics, analysing data, and making informed decisions to enhance product value. &lt;/li&gt;&lt;li&gt;Customer Advocacy: Ensuring that customer feedback is integrated into product development to create user-centric payment solutions. &lt;/li&gt;&lt;li&gt;Innovation Management: Encouraging innovation within the product team to keep the payment experiences fresh, relevant, and ahead of the curve. &lt;/li&gt;&lt;li&gt;Team Development: Building and nurturing a high-performing product team, fostering a culture of excellence and continuous improvement. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About You...&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Leadership Excellence: As a seasoned Product leader, you will bring a wealth of experience in steering large, cross-functional teams. Your leadership is characterised by a robust ability to synchronise diverse departmental efforts, ensuring that collaboration translates into innovation and excellence in product development. &lt;/li&gt;&lt;li&gt;Customer-Centric Vision: At the heart of our product strategy lies a profound customer obsession. You prioritise customers above all, dedicating yourself to understanding their needs and experiences. This unwavering commitment ensures that every product decision you makeis with the user in mind. &lt;/li&gt;&lt;li&gt;Analytical Acumen: You will have excellent analytical skills. With a proven track record of leveraging data to inform strategic decisions, especially when it comes to Fraud. You embody the essence of a data-driven leader. Your expertiseensures that every product initiative is backed by solid evidence and thorough analysis. &lt;/li&gt;&lt;li&gt;Designing Excellence in Payments: You will have strong history of designing sleek, seamless and innovative payment experiences within a B2C environment. Your expertise ensures that every payment interaction is an intuitive journey for the user, from start to finish &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Flexible working? Yes please!&lt;br&gt;&lt;br&gt;At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.&lt;br&gt;&lt;br&gt;Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Subject to having the right to work in the country of choice&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Diversity Statement&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&amp;amp;I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&amp;amp;I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Zopa Bank

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