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Intern - Year Round (Desktop Risk Mitigation)

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Navy Federal Credit Union

22d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Software Engineering
    IT & Cybersecurity
  • Pensacola

AI generated summary

  • You must be enrolled in IT/Cyber Security courses, have MS Office skills, problem-solving abilities, great communication, teamwork, and organizational skills, and be eager to learn and contribute.
  • You will address vulnerability issues, maintain and troubleshoot systems, perform patching, document efforts in ServiceNow, analyze compliance, and collaborate with teams to improve processes.

Requirements

  • Must be enrolled in IT/Cyber Security related courses
  • Desire to work in an IT environment, specifically in the area of Risk and Threat Mitigation
  • Knowledge or use of MS Office Suite, including Word templates and Excel pivot tables
  • Demonstrate problem-solving, analytical, critical-thinking and process development skills
  • Must be a team player with a cooperative and energetic spirit with a willingness to learn
  • Excellent customer service skills
  • Ability to present findings and conclusions clearly and concisely
  • Ability to exercise initiative, produce desired results and achieve objectives
  • Ability to work independently and effectively in a team environment and receive guidance and direction from management and senior-level staff
  • Ability to apply sound judgment in analyzing and organizing problems for technical solutions
  • Ability to use resources to maintain accuracy with attention to detail and meeting deadlines
  • Effective verbal, written, and interpersonal communication skills
  • Effective planning, organizational, and multi-tasking skills

Responsibilities

  • Serve as the initial contact for vulnerability related issues and answering questions regarding software/hardware vulnerabilities in the EUC environment
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals in benefit of vulnerability remediation
  • Imaging of desktop and laptop computers – knowledge of System Center Configuration Manager (SCCM)
  • Conduct remote and in-person vulnerability remediation/ troubleshooting
  • Update desktop applications to meet compliance requirements and user needs
  • Clearly and thoroughly document vulnerability remediation efforts within NFCU’s IT Service Management tool (ServiceNow) and track any escalations
  • Resolve vulnerability tickets
  • Troubleshoot non-patch related vulnerabilities on workstations (persistent and non-persistent)
  • Patch workstations/ Perform patch remediation (update all workstations to the current compliant patch version)
  • Continually evaluate opportunities to improve efficiency and effectiveness
  • Troubleshoot hardware and software on vulnerability related issues
  • Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
  • Analyze changes in policies, procedures and products; determine the impact on the group functions/Maintain EUC vulnerability and issue management documentation
  • Interpret results of analysis; present recommendations, including alternatives and implications - Provide recommendations for procedures to prevent vulnerabilities, risks, threats, and exploitations to the EUC environment
  • Generate reports using various data sources; Monitor and analyze key performance indicators, and establish processes and methodologies for proactive solutioning
  • Perform root cause analysis on vulnerabilities that impact the EUC environment; Develop and perform trend analysis on vulnerabilities that impact the EUC environment
  • Collaborate with other business units to analyze and improve processing procedures and resolve vulnerabilities
  • Develop checklist(s) and Standard Operating Procedures (SOPs) to address vulnerability and risk management items
  • Review CSOC SPOT reports and provide EUC impact analysis
  • Perform Risk and Vulnerability audits on the EUC environment
  • NCUA & Internal audit findings – provide analysis, gather supporting evidence, and determine compliant resolutions for audit findings
  • Collaborate with Info Sec, and ETS Risk Management teams to assess and remediate risk and vulnerability findings in the EUC environment
  • Provide consultation for non-VM Issue management & reporting
  • Performs other related duties as assigned
  • Able to complete assignments within target deadlines

FAQs

What is the primary focus of this intern position?

The primary focus of this intern position is to perform risk and vulnerability remediation and mitigation on end-user computing devices, including activities related to desktop compliance and remediation within the Navy Federal Credit Union environment.

What qualifications are required to apply for this internship?

Applicants must be enrolled in IT or Cyber Security related courses and demonstrate a desire to work in an IT environment, particularly in Risk and Threat Mitigation.

What types of tasks will the intern be responsible for?

The intern will maintain, analyze, troubleshoot, and repair computer systems, conduct vulnerability remediation, update desktop applications for compliance, document efforts in ServiceNow, resolve vulnerability tickets, and collaborate with other business units.

Is experience with System Center Configuration Manager (SCCM) required for this position?

Knowledge of SCCM is preferred, particularly for imaging desktop and laptop computers, but specific experience levels are not mentioned as strictly required.

What skills are emphasized as important for this internship?

Important skills include strong analytical, problem-solving, critical-thinking, customer service abilities, as well as effective verbal, written, and interpersonal communication skills.

Will the intern have opportunities for professional development?

Yes, the intern will be part of a collaborative IT team that values learning and development, allowing for significant opportunities to gain hands-on experience in the IT field.

How should applicants indicate their degree program and expected graduation timeline?

Applicants should clearly indicate their degree program and expected graduation timeline on their resume when applying for the position.

What tools will the intern be expected to use?

The intern is expected to use tools like MS Office Suite, including Word templates and Excel pivot tables, as well as ServiceNow for documentation and tracking purposes.

Are there specific reporting responsibilities involved in this role?

Yes, the intern will be responsible for generating reports, monitoring key performance indicators, and providing recommendations based on analysis of vulnerability data.

What type of work environment can interns expect?

Interns can expect a hybrid workplace environment, where details regarding the work arrangement will be discussed during the interview process.

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Navy Federal Credit Union

Our Members Are the Mission

Finance
Industry
10,001+
Employees
1933
Founded Year

Mission & Purpose

Navy Federal is the world’s largest credit union, with more than 13 million members, $178 billion+ in assets and 24,000+ employees. Throughout campuses in Vienna, VA Pensacola, FL and Winchester, VA, as well as more than 350 branches, we serve the Armed Forces, Department of Defense, veterans and their families with world-class financial products and services. Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. Equal Housing Lender

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