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Operations Intern

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Sonder Inc.

Aug 22

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Hospitality & Retail
  • Venice
  • Quick Apply

AI generated summary

  • You should be guest-focused, organized, detail-oriented, and thrive in a fast-paced environment. Be a team player, solve problems independently, and comfortable with mobile apps for collaboration.
  • You will assist guests, manage requests, support housekeeping, track inventory, maintain cleanliness, and learn operations by visiting multiple properties and collaborating with hospitality professionals.

Requirements

  • Guest-centric and positive mindset
  • Organized, hardworking, and detail-oriented
  • Thrives in a fast paced, ever-changing, always challenging startup environment
  • Ability to work effectively both in a team environment as well as independently
  • Comfort in independent problem solving with the humility to ask for help when needed
  • Unintimidated by using mobile apps while in the field for team collaboration and communication

Responsibilities

  • Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
  • Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners
  • Provide friendly, upbeat service to all of our guests both in person and via chat, phone and email
  • Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
  • Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
  • Travel to multiple Sonder properties throughout the local market, as required
  • Learn from the best hospitality professionals in the business on how to successfully run a front desk and back office operations

FAQs

What is the main mission of Sonder?

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all.

What type of experience does the Operations Intern role provide?

The Operations Intern role provides aspiring hospitality professionals an insight into a world-renowned hospitality/tech brand, focusing on delivering amazing guest experiences.

What are the primary responsibilities of the Operations Intern?

The primary responsibilities include responding to guest requests, providing friendly service, supporting back-of-house operations, assisting with inventory duties, maintaining cleanliness, and traveling to multiple Sonder properties as needed.

What qualities do you look for in a candidate for the Operations Intern position?

We look for candidates who have a guest-centric mindset, are organized, hardworking, detail-oriented, thrive in fast-paced environments, can work both independently and in a team, and are comfortable using mobile apps.

What are some benefits provided to interns at Sonder?

Benefits include competitive compensation, a generous stock plan, medical, dental, and vision insurance (where applicable), flexible vacation, wellness and volunteering days, annual free credits to stay in Sonders, and workplace flexibility for remote-specified positions.

Is prior hospitality experience required for this internship?

While prior hospitality experience is beneficial, it is not explicitly required. What we value most is a passion for hospitality and a willingness to learn.

Are there opportunities for career growth after the internship?

Yes, we offer a supportive environment for learning, and exceptional interns may be considered for full-time roles or further opportunities within the company.

What does Sonder value in its company culture?

Sonder values diversity, inclusion, teamwork, and a guest-centric approach, guided by Leadership Principles that promote respect, empowerment, and hospitality to all.

How should I prepare for an interview for this internship?

Prepare by demonstrating your understanding of and passion for hospitality, familiarity with Sonder's mission and values, and providing examples of how you embody the qualities we seek.

How can I request accommodations during the application or interview process?

If you require reasonable accommodation, please direct your inquiries to recruiting@sonder.com.

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Sonder Inc.

Inspiring, award-winning design meets modern, mobile-first service. Welcome to the future of hospitality.

Travel & Leisure
Industry
501-1000
Employees
2012
Founded Year

Mission & Purpose

Sonder is a hospitality company that offers a new way to stay by providing modern, thoughtfully designed apartments and hotel rooms for short or long-term stays in cities around the world. They combine the best elements of hotels and home rentals by offering stylish accommodations with professional hospitality services. Sonder's ultimate mission is to revolutionise the travel experience by making it easier and more accessible for people to find and enjoy comfortable, high-quality stays. Their purpose is to create a seamless, tech-driven guest experience that redefines how people travel and stay.