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Advisor, Client Solutions - Hyderabad Q3 FY25

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FactSet

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Hyderabad, +1
  • Quick Apply

AI generated summary

  • You should have a degree in Commerce, Business, or Finance, fluent English, strong analytical skills, interest in financial markets, and be proactive with excellent communication. U.S. shift willingness required.
  • You will answer client questions, support FactSet applications, create custom models, solve financial queries, and collaborate with teams while ensuring quality and staying updated on market trends.

Requirements

  • Bachelor’s or Master’s degree preferably in Commerce, Business, or Finance
  • English spoken fluently
  • Strong analytical and problem-solving skills as well as experience in advanced web searching
  • Highly organized
  • Genuine interest or experience in financial markets
  • Excellent communication and interpersonal skills
  • Hardworking and proactive
  • Ability to work independently using creative thinking without extensive direction
  • Strong work ethic and highly self-motivated
  • Positive team player attitude
  • Willingness to work in U.S. shifts

Responsibilities

  • Answer client questions globally through expert telephone, email, instant message, and proprietary communication channels.
  • Support FactSet applications
  • Create custom FactSet models and screens
  • Solve complex financial queries
  • A proficient understanding of the FactSet Workstation, the content clients consume through FactSet, and Microsoft Excel
  • Follow procedures for maintaining the highest level of quality support for all FactSet clients
  • Share ideas and promote suggestions for improvement of workflows
  • Cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development
  • Meet targets and goals set by exhibiting motivation and high performance
  • Attend internal meetings and training sessions and complete projects as requested
  • Keep up to date with the market we are operating in, including our products and competitors
  • Progress is reviewed informally on a monthly basis, followed by formal 6 month and yearly reviews as per FactSet procedure
  • All FactSet policies can be found on-line at MyRewards@FactSet
  • It is the employee’s responsibility to keep updated with any changes made to them

FAQs

What is the job title for this position?

The job title for this position is Advisor, Client Solutions.

Where is the job location?

The job location is in Hyderabad.

What qualifications are required for this job?

A Bachelor’s or Master’s degree preferably in Commerce, Business, or Finance is required.

What language proficiency is necessary for this role?

Fluency in spoken English is necessary for this role.

What kind of experience or interest is preferred?

A genuine interest or experience in financial markets is preferred.

What type of support will I be providing to clients?

You will be answering client questions globally through various communication channels and providing support for FactSet applications.

Are there any specific software skills needed for this position?

A proficient understanding of Microsoft Excel and the FactSet Workstation is required.

Will there be opportunities for collaboration with other teams?

Yes, you will cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development.

What is the work environment like?

The team is composed of self-motivated individuals who thrive in a highly collaborative environment and enjoy the challenge of independence, responsibility, and problem solving.

What are the working hours for this position?

There is a willingness to work in U.S. shifts as part of the position's requirements.

What is expected in terms of professional development?

You are expected to attend internal meetings, training sessions, and complete projects as requested, with progress reviewed monthly and formally every six months and yearly.

How does FactSet view diversity in hiring?

At FactSet, we celebrate diversity of thought, experience, and perspective and are committed to a transparent hiring process.

Is there support for individuals returning to the workforce?

Yes, FactSet encourages individuals returning from a break to apply and chat with recruiters about available support to help relaunch their careers.

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FactSet

#NotJustTheFacts

Consulting
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions. For 40 years, through market changes and technological progress, our focus has always been to provide exceptional client service. From more than 60 offices in 23 countries, we’re all working together toward the goal of creating value for our clients, and we’re proud that 95% of asset managers who use FactSet continue to use FactSet, year after year. As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients and to each other.