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Assistant Manager- Learning Operations-Hyderabad

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Deloitte

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Hyderabad, +1

AI generated summary

  • You need 6-8 years in Learning Ops, team management, strong communication skills, Excel basics, advanced PowerPoint, and experience with global clients and learning systems.
  • You will support training delivery, consult with clients, manage team performance and engagement, mentor members, lead projects, and address escalations while fostering a positive team environment.

Requirements

  • Graduate/MBA/Post-Graduate
  • 6-8 years of relevant experience in a Learning/Backend Operations environment and managing teams of 8+
  • Must have excellent verbal and written communication skills
  • Should have knowledge of email etiquette
  • Should have basic knowledge of excel and should be able to analyze data
  • Should have intermediate to advanced knowledge of creating MS PowerPoint presentations and leadership ready dashboards
  • Should have ability to team with others
  • Should be able to prioritize time and tasks
  • Should have experience Managing teams of 8+ including performance management, conducting 1:1, mentoring
  • Should have a good understanding of Learning environments and processes, preferably in Learning Operations
  • Understanding of learning systems and processes
  • Should have ability to interact well with internal clients and provide strategic solutions to issues
  • Experience working with US or Global stakeholders

Responsibilities

  • Provide support to the US Talent Development Learning operations, to serve the Offshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients.
  • Connect with Clients, providing service as a consultant/advisor and lead strategic conversations
  • Provide insights to leadership on team performance, plan for contingencies
  • Team performance management, engagement management, people management
  • Lead cross team projects
  • Conduct effective 1:1 sessions with team members to provide feedback and keep motivated
  • Ensure positive environment in team
  • Mentor/guide future leaders and team members towards career aspirations and goals
  • Contribution and Involvement in Firm/Team initiatives
  • Continues collaboration effort towards common business goal
  • Manage escalations, process concerns

FAQs

What is the job title for this position?

The job title is Assistant Manager - Learning Operations.

Where is this position located?

This position is located in Hyderabad.

What are the shift timings for this role?

The shift timings for this role are from 2 PM to 11 PM.

What level of experience is required for this role?

The role requires 6-8 years of relevant experience in a Learning/Backend Operations environment and managing teams of 8 or more.

What qualifications are preferred for this position?

Preferred qualifications include a good understanding of learning environments and processes, preferably in Learning Operations, along with experience working with US or global stakeholders.

What skills are essential for this job?

Essential skills include excellent verbal and written communication, knowledge of email etiquette, basic Excel skills, intermediate to advanced MS PowerPoint skills, and the ability to team with others.

Does this position involve team management?

Yes, this position involves managing teams, including performance management, conducting 1:1 sessions, and mentoring team members.

What is the focus of the Learning Operations team?

The Learning Operations team focuses on providing end-to-end learning administrative and backend operations support for Deloitte Member Firms across the globe.

Are there opportunities for professional development in this role?

Yes, there are opportunities for professional development, including on-the-job learning experiences and formal development programs.

What values are emphasized in Deloitte's culture?

Deloitte emphasizes a diverse, equitable, and inclusive culture that empowers individuals to contribute their unique perspectives and make a difference.

Does Deloitte offer benefits to its employees?

Yes, Deloitte offers a broad range of benefits to its employees.

What is Deloitte's purpose?

Deloitte's purpose is to make an impact that matters for clients, people, and communities, focusing on sustainability, equity, and trust.

Is experience working with global stakeholders a requirement?

While not a strict requirement, experience working with US or global stakeholders is preferred for this position.

Consulting
Industry
10,001+
Employees
1845
Founded Year

Mission & Purpose

Deloitte, as one of the Big 4 global professional services firms, offers a comprehensive range of services including audit, tax, consulting, and advisory solutions to clients worldwide. Their ultimate mission is to deliver exceptional value to their clients by helping them navigate complex challenges, achieve sustainable growth, and stay ahead in an ever-changing business landscape. Deloitte's purpose lies in making an impact that matters and contributing to the success and well-being of their clients, people, and communities. With a team of skilled professionals and a commitment to innovation and collaboration, Deloitte strives to shape the future of business and create positive, lasting outcomes for their stakeholders.

Culture & Values

  • Lead the way

    We are not only leading the profession, but also reinventing it for the future. We are also committed to creating opportunity and leading the way to a more sustainable world.

  • Serve with integrity

    By acting ethically and with integrity, we have earned the trust of clients, regulators, and the public. Upholding that trust is our single most important responsibility.

  • Take care of each other

    We look out for one another and prioritize respect, fairness, development, and well-being.

  • Foster inclusion

    We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps deliver well-rounded client solutions.

  • Collaborate for measurable impact

    We approach our work with a collaborative mindset, teaming across businesses, geographies, and skills to deliver tangible, measurable, attributable impact.