FAQs
What is the main purpose of the Brand Specialist role?
The main purpose of the Brand Specialist role is to deliver exceptional customer service, share product knowledge, and effectively manage complaints, while also motivating colleagues and driving sales for the women’s designer brand.
What are the key responsibilities of a Brand Specialist?
Key responsibilities include providing exemplary customer service, sharing product knowledge, training colleagues, managing health and safety procedures, taking responsibility for tasks, and building personal customer relationships.
What qualities are essential for a successful Brand Specialist?
Essential qualities include being numbers-oriented, a great communicator, well-informed about competitors, a sales and service expert, collaborative, approachable, and someone who takes pride in maintaining store standards.
Are there specific targets that the Brand Specialist needs to meet?
Yes, the Brand Specialist will be set targets for sales, customer relationship management (CRM), and Net Promoter Score (NPS), among others.
What type of training will the Brand Specialist provide?
The Brand Specialist is expected to deliver inspiring brand training to the team, sharing knowledge about products, newness, and exclusive offerings.
Is this position permanent or temporary?
This position is permanent.
What are the working hours for this role?
The role is flexible, and the Brand Specialist may be required to work in different departments as needed, adapting to daily challenges and tasks.
What is the closing date for applications?
The closing date for applications is 21 March, 2025.
What location does this job require?
This job is located in Birmingham, United Kingdom.
What type of contract is offered for this position?
The position offers a permanent contract.