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Brand Specialist Women's Designer (Birmingham)

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Selfridges

15d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Birmingham
  • 4d left

AI generated summary

  • You should be data-driven, a great communicator, collaborative, approachable, knowledgeable about competitors, and passionate about delivering exceptional sales and service.
  • You will deliver exceptional customer service, share product knowledge, motivate colleagues, enhance retail standards, adapt to daily challenges, and build strong client relationships.

Requirements

  • All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
  • A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
  • Well informed. You will make it your business to know what our competitors are up to
  • Known to be a sales and service expert
  • Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
  • Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
  • A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
  • An example of our values, a trusted and respected colleague

Responsibilities

  • Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
  • Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
  • Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
  • Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
  • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
  • Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

FAQs

What is the main purpose of the Brand Specialist role?

The main purpose of the Brand Specialist role is to deliver exceptional customer service, share product knowledge, and effectively manage complaints, while also motivating colleagues and driving sales for the women’s designer brand.

What are the key responsibilities of a Brand Specialist?

Key responsibilities include providing exemplary customer service, sharing product knowledge, training colleagues, managing health and safety procedures, taking responsibility for tasks, and building personal customer relationships.

What qualities are essential for a successful Brand Specialist?

Essential qualities include being numbers-oriented, a great communicator, well-informed about competitors, a sales and service expert, collaborative, approachable, and someone who takes pride in maintaining store standards.

Are there specific targets that the Brand Specialist needs to meet?

Yes, the Brand Specialist will be set targets for sales, customer relationship management (CRM), and Net Promoter Score (NPS), among others.

What type of training will the Brand Specialist provide?

The Brand Specialist is expected to deliver inspiring brand training to the team, sharing knowledge about products, newness, and exclusive offerings.

Is this position permanent or temporary?

This position is permanent.

What are the working hours for this role?

The role is flexible, and the Brand Specialist may be required to work in different departments as needed, adapting to daily challenges and tasks.

What is the closing date for applications?

The closing date for applications is 21 March, 2025.

What location does this job require?

This job is located in Birmingham, United Kingdom.

What type of contract is offered for this position?

The position offers a permanent contract.

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Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.

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