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Personal Shopping Assistant

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Selfridges

10d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must excel in customer service, possess strong organizational skills, manage client relationships, and stay updated on luxury trends. Experience in Instagram content creation is essential.
  • You will enhance customer experiences, manage appointments, process orders, build client relationships, stay updated on trends, and create engaging Instagram content.

Requirements

  • You will be expected through living our Selfridges Values to deliver extraordinary customer experiences with the aim to overachieve sales plans
  • Build and manage relationships with our clients ensuring to get the best from everyone you deal with
  • Support the Personal Shopper along with the rest of the team, assuring smooth preparation, administration, and aftercare of our client appointments whether physical, virtual, or remote
  • Assist with appointments from set up to clearing away
  • Demonstrate strong organisational skills, communication skills, flexibility, brand knowledge and passion for luxury products and service
  • Process orders, pre-orders and reservations of product where required
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge and ability to support the shoppers in creating a memorable experience for all our clients
  • Have a high calibre of personal flair and style and you will have a genuine passion for service inside and out with a natural interest to discover and explore more about the brands we work with in store
  • Have great attention to detail, be agile, a quick thinker and versatile in order to deal with clients from all walks of life as well as build strong working relationships with different stakeholders and brand partners
  • Support the Personal Shopper to manage all customer correspondence, whether it be through social channels, messaging or calls and ensure all customer requests are dealt with quickly and efficiently
  • Experience in designing and creating Instagram content that delights and educated the follower

Responsibilities

  • You will be expected through living our Selfridges Values to deliver extraordinary customer experiences with the aim to overachieve sales plans
  • Build and manage relationships with our clients ensuring to get the best from everyone you deal with
  • Support the Personal Shopper along with the rest of the team, assuring smooth preparation, administration, and aftercare of our client appointments whether physical, virtual, or remote
  • Assist with appointments from set up to clearing away
  • Demonstrate strong organisational skills, communication skills, flexibility, brand knowledge and passion for luxury products and service
  • Process orders, pre-orders and reservations of product where required
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge and ability to support the shoppers in creating a memorable experience for all our clients
  • Have a high calibre of personal flair and style and you will have a genuine passion for service inside and out with a natural interest to discover and explore more about the brands we work with in store
  • Have great attention to detail, be agile, a quick thinker and versatile in order to deal with clients from all walks of life as well as build strong working relationships with different stakeholders and brand partners
  • Support the Personal Shopper to manage all customer correspondence, whether it be through social channels, messaging or calls and ensure all customer requests are dealt with quickly and efficiently
  • Experience in designing and creating Instagram content that delights and educated the follower

FAQs

What is the primary role of a Personal Shopping Assistant?

The primary role of a Personal Shopping Assistant is to provide extraordinary customer experiences by supporting the Personal Shopper team, managing client appointments, and delivering exceptional service to clients seeking a unique shopping experience.

What qualifications or experience are necessary for this position?

While specific qualifications are not detailed, candidates should have strong organizational and communication skills, a passion for luxury products and service, and experience in customer service or retail. Experience in creating Instagram content is also beneficial.

Is there a requirement for knowledge about luxury brands?

Yes, a natural interest and passion for luxury products and the brands we work with is essential, as well as a commitment to expanding product knowledge to enhance the customer experience.

Will I need to manage customer correspondence?

Yes, you will support the Personal Shopper in managing all customer correspondence, including inquiries through social media, messaging, and calls, ensuring that requests are handled efficiently.

What type of work environment can I expect?

You can expect a dynamic and inspiring work environment that focuses on creativity, collaboration, and delivering high-quality service to clients in a luxury retail setting.

Are there opportunities for growth and career advancement in this position?

Yes, the company is committed to helping further your career in retail, offering opportunities for growth and advancement within the organization.

What qualities are valued in a Personal Shopping Assistant?

Qualities such as collaboration, organization, attention to detail, strong communication skills, flexibility, and a positive, proactive attitude are highly valued in this role.

How do employees stay informed about store services and events?

Employees are expected to remain well-informed about store events and services that may appeal to Personal Shopping clients, ensuring they can provide tailored experiences and guidance.

Are there specific hours required for this position?

As the role involves managing client appointments and supporting the Personal Shopping department, a flexible schedule that accommodates various appointment times will be essential.

Will I be required to assist with social media content creation?

Yes, experience in designing and creating Instagram content that engages and educates followers is part of the role's responsibilities.

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Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.